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    Senior Collections Officer - Philippines, Quezon City, Pilipinas - MicroSourcing

    MicroSourcing
    MicroSourcing Philippines, Quezon City, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    The key duties and responsibilities include but are not limited to:
    . Customer setup and maintenance of the customer database in AP21
    . Review and approval of all credit applications adhering to the guidelines provided by external credit insurers and internal NAR process/timelines
    . Accurate and timely processing and allocation of all customer payments, invoices, and credit notes issued
    . Timely, consistent and structured approach to collecting amounts due using a process that is compliant with the business' debtor insurance policy and agreed process including but not limited to NAR, Zelus, Belgravia
    . Daily monitoring of accounts and weekly review of unallocated sales transaction report
    . Accurate and timely reporting to the AR & Banking Team Leader around aged receivables and problem accounts
    . Efficient resolution of customer invoicing or other credit request issues whilst ensuring compliance with internal systems and processes
    . Develop and maintain positive and fair relationships with key customer accounts
    . Support the AR & Banking Team Leader with any ad hoc requests from time to time as required
    . Manage and respond to all Zendesk tickets in line with agreed SLA
    . Maintain a professional approach to both verbal and written communication when liaising with all customer accounts
    . Identification and implementation of improved processes and procedures
    . Displays a positive attitude towards all staff
    . Contributes positively in team meetings and discussions
    . Ability to communicate with the team effectively
    . Actively contribute to NAR'S and the team's success


    Qualifications and Experience:
    . Proven experience of at least 3 years in a similar collections role (required)
    . Relevant industry experience (desired)
    . Experience transacting within ERP systems
    . Knowledge of banking, billing procedures and collection techniques
    . Intermediate IT literacy
    . American and Domestic Sport knowledge (desired)
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