- Provide reactive and proactive customer support to ensure the best quality of service.
- Address customer service desk queries and collaborates with our technical teams on more complex queries.
- Monitor, resolve and escalate cloud infrastructure-related issues.
- Interact with our customersâ and partnersâ developers and support teams to resolve service delivery problems.
- Perform daily checks, troubleshooting, and testing to ensure full availability of our APIs and services.
- Work cross-functionally with Engineering, Product, Sales and Procurement teams to improve products and processes.
- 1-5 years of experience in professional technical support, systems administration, NOC or Operations role.
- Familiar with troubleshooting and resolving QoS (Quality of Service) related issues.
- Experience in supporting SMS, ChatApps, Voice or Video in an Operational environment is an advantage
- Basic SQL and Unix skills will be preferred
- Experience working in a changing and fast-paced environment.
- Excellent judgment to prioritize customer issues based on their urgency and severity.
- The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.
- Fluency in English â written and verbal
- A great team player with excellent communication skills.
- Strong analytical, problem solving & multitasking skills.
- Work on own initiative in a dynamic and fast-paced business environment
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Junior Technical Support Engineer - Philippines, Central Visayas, Pilipinas - 8x8
3 araw ang nakalipas
Paglalarawan
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.Learn more on our company website at follow our pages on LinkedIn, Twitter, Facebook and Instagram.
We are looking for a Technical Support Engineer to take part in the daily operations of our communications platform.
You will be part of the Customer Support & Operations team, responsible for the technical support and monitoring of our real-time, cloud-based infrastructure.
This role sits in Cebu, Philippines and reports to the Global Technical Support Manager. Our ideal candidate will have a professional technical support background or come from similar systems administration, NOC or operations roles. You will become part of our 24/7 shift schedule to ensure around the clock, first-class technical support for our customers.
Responsibilities
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