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    Technical Support Engineer - Philippines, Central Visayas, Pilipinas - Datamatics Careers- Philippines

    Datamatics Careers- Philippines
    Datamatics Careers- Philippines Philippines, Central Visayas, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    • Provide the first point of IT Support contact for all employees.
    • Installing and configuring computer hardware operating systems and applications.
    • Assisting staff or clients through a series of actions, either face to face; email, or over the telephone to help set up

    systems or resolve issues.
    • Troubleshoot technical issues to resolution and/or escalate to L2 support as required.
    • Log all incidents and service requests in the designated Helpdesk Ticketing system.
    • Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational

    efficiency.
    • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers

    in a timely manner.
    • Provide technical assistance to project teams and undertake technical project roles when required; supporting the rollout of new applications and solutions.
    • Willing to work in 24/7 operations.
    • Ability to work independently and in a cross-functional team.

    OTHER SKILLED REQUIRED:
    • Strong customer service, troubleshooting, and problem solving skills.
    • Knowledge of hardware, software, and network troubleshooting.
    • Knowledge in Active Directory is a Plus.
    • ITIL training or Certificate is a Plus
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