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    Technical Support Engineer - Philippines, Central Visayas, Pilipinas - Supporting Enterprises

    Supporting Enterprises
    Supporting Enterprises Philippines, Central Visayas, Pilipinas

    5 araw ang nakalipas

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    Buong oras
    Paglalarawan

    Job Details:

    • 22k Salary Offer
    • Hybrid Setup
    • With HMO
    • With a 20k Signing bonus

    Â Job Requirements:

    • Strong understanding of API integration, with hands-on experience in API troubleshooting and problem resolution.
    • Proficiency in HTML, CSS, and JavaScript to effectively analyze and address customer issues related to web technologies.
    • Minimum 1-2 years of proven experience as a Support Engineer, with a preference for candidates who have specifically worked in onboarding teams.
    • Demonstrated success in providing technical support and guidance to customers during onboarding processes.
    • Excellent written and verbal communication skills in English.
    • Ability to articulate technical concepts to both technical and non-technical audiences.
    • Strong interpersonal skills to build and maintain positive relationships with customers and internal teams.
    • In-depth understanding of the e-commerce industry, including key concepts, trends, and common challenges.
    • Familiarity with e-commerce platforms and tools, with a specific focus on Shopify, Recharge, and Bold.
    • Proven ability to analyze and troubleshoot complex technical issues, providing efficient and effective solutions to customers.
    • A proactive approach to problem-solving, anticipating potential issues during the onboarding process and implementing preventive measures.
    • Collaborative mindset with the ability to work closely with cross-functional teams, including developers, product managers, and customer success teams.
    • Willingness to share insights and feedback to contribute to ongoing improvements in the onboarding process.
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