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    Knowledge/Quality Manager - Taguig City, Pilipinas - TASQ Staffing Solutions

    TASQ Staffing Solutions
    TASQ Staffing Solutions Taguig City, Pilipinas

    1 linggo ang nakalipas

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    Paglalarawan

    The Role

    • Establish and manage the team's Service Knowledge Management System and Process
    • Coordinate the knowledge management culture and capabilities-building process across the teams.
    • Define and assign knowledge team roles hold the knowledge team accountable and empower commitment.
    • Deploy training, communications, and awareness programs related to service management processes.
    • Manage and align internal training on headline activities that impact knowledge management across teams.
    • Monitor and review the activities of the teams that participate in the knowledge management practice.
    • Conduct regular and ad hoc practice analysis, and initiate improvements to the practice, procedures, used methods, and tools.
    • Ensure all knowledge items are made accessible to those who need them in an efficient and effective manner.
    • Align teams on the usage of tools, and templates and coordinate knowledge articles creation and submission.
    • Oversees the controlled knowledge items of our services to ensure accuracy and viability.
    • Ensure the creation of external knowledge articles based on internal documentation for Client use.
    • Support knowledge article creation from new product releases and ensure access across teams.

    The Requirements

    • At least 5 years of professional experience in Knowledge Management / Process Design / Operational Excellence function in a shared services environment preferably on a global team
    • Proven ability to collaborate effectively with cross-functional teams, and lead knowledge teams in their delivery.
    • Demonstrated ability to identify and drive continuous improvement.
    • Proficiency in knowledge bases and MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
    • Excellent written and verbal communication skills in English as a minimum
    • Project Management and Prioritization skills
    • Ability to quickly learn and navigate new processes, tools, people, and cultures.
    • Ability to manage stakeholders to ensure the execution of projects across teams.
    • Amenable to working in rotating shift 24/7.
    • Amenable to working in a hybrid setup (2x WFH/week)

    Advantageous for the position

    • University Degree Holder
    • ITIL Certification
    • KCS Certified
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