- Ensures Qualfon DSG complies with the performance metrics for client satisfaction and exceeding expectations:
- Performance Metrics (among others):
- Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
- FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account.
- Organizes and attends Conference Calls
- Uses electronic (E-mail, chat, SMS)
- Makes and oversees Operational Escalations
- Strategizes, operates, gives and receives feedback, and escalations.
- Provides updates as to the performance of the accounts.
- Analyzes areas of opportunity based on results obtained in different operational stages at the strategic level and produce and implement action plans
- Identifies gaps
- Defines action Plans for improvement
- Develops and implements strategic action plans and workflow processes
- Brings concerns and suggestions for improvement to the ManCom in their weekly meetings and deliberations
- Identifies and develop key personnel
- Provides feedback & coaching in timely manners
- Identifies and recommends training
- Identifies gaps in leadership team and create training and development plans to fills gaps as necessary
- Follows up meetings
- Organizes the agenda
- Forecasts to department training needs to meet desired FTE
- Develops and implements programs that enhance employee motivation and maintain positive work environment
- Provides leadership for management initiatives to develop a good communication between its member to drive performance.
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manager, operations
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Qualfon Philippines, Inc. Cebu City, PilipinasJob Summary · Manage the operations ensuring the results of the · metrics set by the clients. · Ensures Qualfon DSG complies with the performance metrics for client satisfaction andexceeding expectations: · Performance Metrics (among others): · Scorecard (Client) · - Quality · - ...
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Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Courtly Central Visayas, PilipinasCourtly is the leader in online marriageâmaking it possible for any couple around the world to get legally married online, 24/7. From obtaining a marriage license to performing the ceremony, Courtly is bringing the aisle online for couples in the 21st centuryâregardless of their ...
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J Anthony Management Consultants, Inc. Central Visayas, Philippines, Pilipinas Buong orasCAREER OPPORTUNITY - OPERATIONS MANAGER · Position: Operations/Construction Manager · Company: Kit Properties Inc. · Work arrangement: Onsite work-arrangement · Location: Cebu · We are assisting Kit Properties Inc. a property development company, to fill up a Operations Manager p ...
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Operations Manager
Natagpuan sa: Talent PH S2 - 5 araw ang nakalipas
BSA Solutions Careers Central Visayas, PilipinasAbout Us · BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of succe ...
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Sales Operations Manager
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Johndorf Ventures Central Visayas, Pilipinas Buong orasThe captain of the sales operations department · Responsibilities · Responsible for creating networks of sellers/brokers, maintaining strong business relations, managing the end to end process from brokers network, reservations and documentations · Qualifications · A BS degree o ...
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Accounts Payable Operations Manager
Natagpuan sa: beBee S2 PH - 6 araw ang nakalipas
Kuehne Nagel Cebu, Pilipinas OTHERAre you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. You will be joining our high performing Knowledge Center Finance team in Cebu. Your ...
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Operation Project Manager/Call Center Manager
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
CallTek Central Visayas, Pilipinas· Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensu ...
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Chiller Operator
Natagpuan sa: Appcast US A2 ECP - 2 araw ang nakalipas
Johnson Controls International Cebu City, Pilipinas TemporaryWhat you will do:Ensures on time opening and closing of chillers as per schedule · Monitors chillers for water level and temperature · Inspects, monitors, and documents plant equipment and its function on an hourly or daily basis. · Performs preventive maintenance of chillers in ...
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Team Lead
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Microsourcing Philippines Inc Cebu City, PilipinasWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Client Experience Account Manager, be 100% YOU with MicroSourcing · Client Experience Account Manager, together with the VP of ...
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Control Manager
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JPMorgan Chase Bank, N.A. Cebu City, Pilipinas Buong orasJob Description : · This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment. · Job Summary: · As a Control Manager within our Risk Evaluation Team, you will be responsible for assessing end-to ...
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Global Payments Quality Analyst
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
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Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
Sysgen RPO Inc Cebu City, PilipinasThis position reports directly to the Chief Merchandising, Marketing & Distribution Officer and is responsible for the strategic planning and execution of the marketing and store design strategies of the company, collaborating with various teams to drive sales and profitability o ...
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Estate Manager
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Filinvest Group Cebu City, PilipinasESTATE MANAGER · The Estate Manager manages and operates, efficiently and economically the clients assets and finances with the highest level of integrity and excellence. He/She assures strict compliance with the Management Agreement between Pro-Excel Property Managers Inc. and t ...
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Booth & Partners Cebu City, PilipinasJob Description · About the client: · At G-Plans and FuturHealth, our Customer Service Team is dedicated to delivering an unparalleled experience to our valued customers. Our mission is to embody excellence in service by providing swift, efficient, and comprehensive solutions. We ...
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Ocean Import Operation
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BPO Seats Cebu City, Pilipinas ContractHecny Transportation Inc. is in search of an enthusiastic individual to join our operation/customer service department. The ideal candidate should possess a diligent work ethic, capable of managing multiple tasks efficiently. Key responsibilities included daily cargo tracking, en ...
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Database Administrator
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Hawodtechsolutions Cebu City, PilipinasJob Description: · Experience: 5 to 8 years · Extensive experience in SQL Server 2008R2/2012/2014/2016/2019 instance installation, configuration and security implementation · Skills in designing, managing, and supporting database for 24/7 business-critical applications · Exten ...
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Cobden and Carter International Inc Cebu City, PilipinasTemporary WFH (hybrid eventually) · 11AM to 8PM work schedule · Responsibilities: Collaborate with the UK based project team and stakeholders to help define and manage the product · Oversee the delivery of the product, working with the Solutions Architects to ensure that the t ...
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manager, training
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
Qualfon Philippines, Inc. Cebu City, PilipinasJob Summary · The Training & Development Managerdesigns and develops training programs & Processes, implements training programs. Works with training providers to develop suitable course content. Also is responsible for managing reports by monitoring periodic data. They're also r ...
manager, operations - Cebu City, Pilipinas - Qualfon
Paglalarawan
Job Summary
Manage the operations ensuring the results of the
metrics set by the clients.
Scorecard (Client)
- Quality
- Adherence
- Turn Times
- Throughput
Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally
- Ensures Qualfon DSG complies with the internal metrics:
- Manpower Utilization (Internal Productivity)
- Attrition
- Production (hours)
- Others
- Forecasts account revenue and spending and to align so that revenue and EBIT goals are being met
- Understands and maximizes impact on financial
performance of the operations department.
- Manages report of productivity in terms of hours
has produced vs. Paid hours
- Manages statistics on production (hours of
operation), operating costs
- Monitors and analyzes the internal metrics
related to the Productivity and Direct Costs,
indirect cost, all related to the Financial part
Active communication and direct point of contact with the Vendor Management Offices in the US
Analysis of results and Action Plan creation
Talent Development
Personnel management
Area of expertise (Skills)
At least 4 years' experience in Back Office Operations and Production, with at least 2 to 4years in
Supervisory or Managerial capacity.
Other Skills and Experiences (Min)
Six Sigma (provided by Qualfon)
Education
Bachelor Degree