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Workforce Supervisor
2 araw ang nakalipas
Field Innovators Inc. Pasig City, Pilipinas Buong orasJob Qualifications: College Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice)" ...
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Workforce Supervisor
2 araw ang nakalipas
Headstart Specialist Pasig City, Pilipinas Buong orasCollege Degree2-3 years experience in Workforce ManagementExperience with forecasting and schedulingWith supervisory experience handling Lead RTA or Lead WFExperience in handling all LOB (Email, chat and voice) ...
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Workforce Supervisor
1 linggo ang nakalipas
Headstart Specialist Pasig City, Pilipinas Buong orasQualifications:- College Degree- 2-3 years experience in Workforce Management- Experience with forecasting and scheduling- With supervisory experience handling Lead RTA or Lead WF- Experience in handling all LOB (Email, chat and voice) ...
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Workforce Management Supervisor
3 araw ang nakalipas
St. Gabrielle HR Solutions, Inc Pasig City, Pilipinas Buong orasCore Responsibilities:- Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning- Managing/designing KRA's for the team to align with the overall process requirement- Directly responsible for maintaining stakeholder relationships ( ...
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Workforce Management Supervisor
1 linggo ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, PilipinasLooking for a new challenge Join a company where YOU matter · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · We are looking for an a ...
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Workforce Management Team Lead/Supervisor
1 linggo ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, PilipinasLooking for a new challenge Join a company where YOU matter · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · We are looking for an a ...
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Supervisor - Workforce Optimization | Night Shift Job at in Metro Manila | Xcruit
4 araw ang nakalipas
Cardinal Health International Philippines Pasig, Pilipinas Buong orasWhat Workforce Optimization contributes to Cardinal Health · Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduli ...
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Workforce Services Associate Manager
1 araw ang nakalipas
Recruiter PH Mandaluyong, Pilipinas Buong orasJOB DESCRIPTIONResponsibilities: · • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and ...
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Workforce Services Associate Manager
2 araw ang nakalipas
RecruiterPH Mandaluyong, Pilipinas Buong orasJOB DESCRIPTIONResponsibilities: · • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and ...
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wfm - mis
3 araw ang nakalipas
Datamatics Careers- Philippines Pasig, PilipinasThe MIS (Management Information System) is responsible for managing the workforce management processes including data collection used for decision making and for the coordination, control, analysis, and visualization of information in the organization. In addition, this position ...
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Sr. Workforce Manager
4 araw ang nakalipas
AFNI Philippines Inc. Quezon City, Philippines, Pilipinas Buong orasSr. Workforce Manager · Senior Resource Manager · Position Purpose: · The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. · The incumbent is respo ...
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Organizational Development Specialist
4 araw ang nakalipas
Philippine Span Asia Carrier Corporation - PSACC Philippines, Manila, Pilipinas Buong orasAbout us · Philippine Span Asia Carrier Corp. is the Philippines' most trusted logistics partner. · With 50 years of experience in the industry, we have the most significant shipping capacity complemented by the largest container fleet in the country. We serve 16 major ports in t ...
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Resource Supervisor
4 araw ang nakalipas
AFNI Philippines Inc. Philippines, Quezon City, Pilipinas Buong orasResource Supervisor · Position Purpose: · The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager. · Essential Functions and Responsibilities: · Monitor proje ...
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Supervisor
4 araw ang nakalipas
BroadPath Philippines, Manila, Pilipinas Buong orasBroadpath is immediately hiring a Supervisor to remotely from home. Our Supervisors will be responsible for providing guidance and support to our provider service analyst handling outbound interactions. This position coordinates and is accountable for business support to the team ...
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Software Engineer/San Antonio Village/16k-18k
5 oras ang nakalipas
Dempsey Resource Management Inc Makati, Pilipinas Buong orasQualifications: At least Bachelor's Degree, preferably Accounting, HR, information systems, or related functions. With strong background in computer software (Excel, Powerpoint, Word, Spreadsheet etc.) A passion for solving problems and providing workable solutions Outstandin ...
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Software Engineer/San Antonio Village/16k-18k
5 araw ang nakalipas
Dempsey Resource Management Inc Makati, PilipinasQualifications: · At least Bachelor's Degree, preferably Accounting, HR, information systems, or related functions. · With strong background in computer software (Excel, Powerpoint, Word, Spreadsheet etc.) · A passion for solving problems and providing workable solutions · ...
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Training Manager
4 araw ang nakalipas
AFNI Philippines Inc. Philippines, Quezon City, Pilipinas Buong orasTraining Manager · The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motiva ...
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Training Manager Apprentice
4 araw ang nakalipas
Afni, Inc. Philippines, Quezon City, Pilipinas Buong oras· The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating and empower ...
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Sr. Payroll Supervisor
4 araw ang nakalipas
Advanced Energy Philippines, Quezon City, Pilipinas Buong orasPositiont Title: Sr. Payroll Supervisor · About Advanced Energy · Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our appli ...
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Immigration Document Paralegal Supervisor
1 linggo ang nakalipas
Together Light Incorporated Manila, Pilipinas Buong orasFull job descriptionTitle: Immigration Document Paralegal Supervisor · Location: Full Time / Office-based (Ermita, Manila) · Reports to:Operations Manager · RESPONSIBILITIES: · Manage a team composed of 5-7 Travel/Immigration Document Paralegals. · Monitor, review and ensure all ...
Workforce Supervisor - Philippines, San Juan, Pilipinas - Transparent BPO
Paglalarawan
ONSITE WORK OPPORTUNITY for a WFM SUPERVISOR focusing on REAL-TIME & SCHEDULING in the 1st MAJOR BPO in GREENHILLS, SAN JUAN
About Company
Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our client's brand & culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
Responsibilities
• Create and integrate WFM real time and intraday process
• Build and improve WFM real time skillset on existing and future team members.
• Maintain and manage the Workforce Management System to optimize scheduling.
• Oversee schedule adherence reporting and agent feedback processes, implementing coaching and disciplinary actions as needed.
• Meet and exceed all Key Performance Indicators (KPIs) and SLA's
Qualifications
with 3 years work force supervisor experience handling real time and scheduling
-proficiency with Microsoft suite
-experience using Nice, CMS and Zendesk