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    Resource Supervisor - Quezon City, Pilipinas - AFNI Philippines Inc.

    AFNI Philippines Inc.
    AFNI Philippines Inc. Quezon City, Pilipinas

    21 oras ang nakalipas

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    Paglalarawan

    Resource Supervisor

    Position Purpose:

    The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager.

    Essential Functions and Responsibilities:

    • Monitor project performance and communicate with internal and external partners.
    • Provide guidance to the workforce team about appropriate actions to improve or maintain project performance levels.
    • Participate in the daily activities of the business from a leadership and decision making stand point. Attends internal and external partner meeting that concerns both workforce and reporting.
    • Monitor team communications for usefulness, timeliness and accuracy.
    • Performs tasks as per client or management directive (adhoc reports and analysis, call observation)

    Provide coaching, feedback and developmental plans to Resource Analysts assigned and including the following:

    • Timekeeping management
    • Team Attendance management
    • Regular Coaching sessions with analysts

    Requirements

    Minimum Requirements:

    External:
    1. Ability to communicate and work effectively in a team environment with excellent verbal and written communication skills
    2. 1-2 years of supervisory experience under the same role
    3. Strong organizational skills and the ability to prioritize effectively
    4. Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude)

    Internal:
    1. At least 95% attendance (not including planned leave) for the past 3 months.
    2. Should have at least 'Meeting Expectations' performance for the last 3 months
    3. No records of executive escalations and disciplinary actions in the last 3 months

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