- Must demonstrate sound arithmetic, analytical and problem solving ability.
- Ability to adapt to workload and multitask with attention to detail in a dynamic environment. Excellent verbal, written and comprehension skillsTechnical Skills Very proficient with Microsoft Excel
- Ability to scrub, dissect and shape data, create customized reports. Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc. Create forecasts, schedules and IDPs, run scenarios inside a WFM toolWork Experience Requirements 2+ year of hands-on experience in WFM in a call center inbound voice process 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX."
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Workforce Management Scheduler
6 araw ang nakalipas
VCC Link, Inc. Muntinlupa, Pilipinas Buong orasLocation: Muntinlupa City/Quezon CityBasic Functions Responsible for managing staffing models and scheduling processesRole & Responsibilities Manage the scheduling process of the program. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup ...
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WFM - Workforce Management | Real Time Analyst | Scheduler - with Signing Bonus
2 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, PilipinasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time Analyst/Sche ...
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WFM | Workforce Management | Real Time Analyst | Scheduler (Pioneer Team)
4 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team. Join us now · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time ...
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P&C Services, Professional
3 araw ang nakalipas
Vestas Pasay, PilipinasThe People & Culture organization in Vestas is overall responsible for building Vestas ́ capacity to attract, develop, and retain the industry ́s highest quality workforce. Executing on Vestas' growth strategy is in the hands of the people, and P&C has a central role to play in d ...
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Network Operations Specialist
1 araw ang nakalipas
Vestas Pasay, PilipinasDescribe the Department · Do you want to be part of a global Data Center Network engineering team with a progressive and innovative market leader in the renewal energy sector? We are looking for an experienced Network Engineer to join us to develop cyber secure and well governed ...
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NAS TLM TSG Tech Application Analyst I
21 oras ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedThe NAS Workforce Management Technical Application Analyst works closely with various groups such as Implementation, Client Services, Project Services, the client and management groups to troubleshoot and resolve escalated issues related to different Time product offerings (eithe ...
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Workforce Analyst
3 araw ang nakalipas
WHR GLOBAL CONSULTING Makati, PilipinasRoles and Responsibilities · Collecting & analyzing data to identify pattern, trends, and key performance indicators · Monitors call volume & adjusts schedules to ensure consistent service is maintained · Providing recommendations, key insights, and solutions to resolve any staff ...
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Workforce Analyst
5 araw ang nakalipas
WHR GLOBAL CONSULTING Makati, Pilipinas Buong orasRoles and ResponsibilitiesCollecting & analyzing data to identify pattern, trends, and key performance indicatorsMonitors call volume & adjusts schedules to ensure consistent service is maintainedProviding recommendations, key insights, and solutions to resolve any staffing and v ...
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Capacity and Incident Manager
4 araw ang nakalipas
ING Makati, Pilipinas Buong orasOverview: · The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experi ...
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Practice Management Assistant
5 araw ang nakalipas
Booth & Partners Makati, Pilipinas Buong orasJob Description · About the Client: · Open Loop Health is a leading healthcare organization committed to providing exceptional services to our patients and communities. We specialize in delivering high-quality care through our network of providers and facilities. Our mission is t ...
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US Technical Recruiter
23 oras ang nakalipas
Flat Planet Philippines Incorporated Makati City, Pilipinas Buong orasJob Description:Responsible for the full recruitment life cycle of a variety of roles across all levels: · Assist the hiring line manager with the production of the job description · Advertising roles internally and externally, working with agencies when needed and utilizing onli ...
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Manager People
23 oras ang nakalipas
Philip Morris International Makati City, Philippines, Pilipinas Buong orasBe a part of a revolutionary change · At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. · With huge change, comes huge opportunity. So, wherever you join us, you' ...
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Information Security Officer
3 araw ang nakalipas
Philip Morris International Makati, PilipinasPMI wants to work with the best talent available. Our diverse workforce of around 73,500 people speaks more than 80 languages. Our priority is to attract, support, and retain individuals from across the planet - no matter their age, gender, religion, or disability. Our people are ...
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Controls Assurance Specialist
3 araw ang nakalipas
Shell Business Operations - Manila Makati, PilipinasShell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, a ...
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Network Engineer
4 araw ang nakalipas
Chevron Holdings Inc Makati, PilipinasChevron is accepting online applications for the Network Engineer position located in Makati, Philippines. · Join our Team · Chevron's strategy is straight-forward: be a leader in efficient and lower carbon production of traditional energy, in high demand today and for decades ...
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Information Security
1 linggo ang nakalipas
Monroe Consulting Phils., Inc. Makati, Pilipinas Buong orasExecutive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company that offers a full spectrum of global technology and supply chain services to businesses around the world. · Job Summary: · Our respected client is seeking fo ...
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Information Security Officer
2 araw ang nakalipas
Philip Morris International , Makati City, Pilipinas Buong orasPMI wants to work with the best talent available. Our diverse workforce of around 73,500 people speaks more than 80 languages. Our priority is to attract, support, and retain individuals from across the planet – no matter their age, gender, religion, or disability. Our people are ...
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Engineering Manager
3 araw ang nakalipas
Black & Veatch Family of Companies Makati, PilipinasAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with ...
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Specialized Talent Sourcer
1 araw ang nakalipas
Cielo Talent Makati, Pilipinas Buong orasCompany Description · Are you ready to accelerate your career? Join Cielo as a Specialized Talent Sourcer A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success · Cielo is a brand that reflects our big id ...
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Electrical Underground Transmission Line Engineer
3 araw ang nakalipas
Black & Veatch Family of Companies Makati, PilipinasAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with ...
Workforce Scheduler - Pasay, Pilipinas - VCC Link, Inc.
Paglalarawan
Basic Functions Responsible for managing staffing models and scheduling processesRole & Responsibilities Manage the scheduling process of the program. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the WF FST Assistant Manager. Manage employee information changes inside Verint WFO system Communicate effectively with internal and external customers Responsible for balancing staffing requirements with operational efficiencies and financial goals.
General Skills Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail Solid critical thinking, problem solving, and interpersonal skills Demonstrates ability to give and receive feedback with peers and business partners Ability to work independently with minimal supervision
