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Workforce Analyst
5 oras ang nakalipas
WHR GLOBAL CONSULTING Makati, PilipinasRoles and Responsibilities · Collecting & analyzing data to identify pattern, trends, and key performance indicators · Monitors call volume & adjusts schedules to ensure consistent service is maintained · Providing recommendations, key insights, and solutions to resolve any staff ...
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Workforce Analyst
9 oras ang nakalipas
Techno Global Team Taguig, PilipinasAs we continue to grow, we are on the lookout for talented individuals who not only possess the right skills and qualifications but also align with our values and contribute to the unique fabric of our organization. · YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HM ...
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Workforce Management Analyst
21 oras ang nakalipas
Lone Wolf Technologies Taguig, Pilipinas Buong orasJOB SUMMARY: · As a Workforce Management Analyst, you will be responsible for providing support to the Sr. Workforce Management Analyst within the Support Operations Department and the Customer Support Teams. You will provide support in the areas of monitoring of real time phone ...
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Workforce Management Analyst
9 oras ang nakalipas
Electrodry Taguig, PilipinasWe are looking for an in-house Workforce Analyst for an Australian Professional Home Service business that's been running for 40 years. You will play a crucial role in optimizing workforce efficiency and performance in the Business Centre which has been operating for 14 years. · ...
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Workforce Real Time Analyst
6 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, PilipinasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Real Time Analysts and Schedulers who wants to join our growing # team · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce ...
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Senior Workforce Analyst
2 araw ang nakalipas
Sourcefit Quezon City, PilipinasPosition Summary · As a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metri ...
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Workforce Management Analyst
21 oras ang nakalipas
WNS Careers - Philippines Quezon City, Pilipinas Buong orasSkills and Qualifications: · High School Graduate, Associate's Degree or equivalent education/experience is considered an asset. · Demonstrate sound work ethic · Must have advanced level Microsoft Excel skills â Including advanced formulas, also Word and Email · VBA macros is a p ...
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Workforce Real Time Analyst
17 oras ang nakalipas
Kinect Incorporated Philippines, Quezon City, Pilipinas Buong orasJob Description · Monitor agent status in real-time. · Monitors inbound operations to ensure optimal staffing levels. · Evaluate adherence and take immediate action to improve performance. · Facilitates real-time discussions with necessary stakeholders. · Responsible in processin ...
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Workforce Real Time Analyst
1 araw ang nakalipas
Kinect Incorporated Quezon City, Pilipinas Buong orasJob Description: · Monitor agent status in real-time. · Monitors inbound operations to ensure optimal staffing levels. · Evaluate adherence and take immediate action to improve performance. · Facilitates real-time discussions with necessary stakeholders. · Responsible in processi ...
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Workforce Real Time Analyst
5 araw ang nakalipas
Kinect Incorporated Quezon City, Pilipinas PermanentJob Description:Monitor agent status in real-time.Monitors inbound operations to ensure optimal staffing levels.Evaluate adherence and take immediate action to improve performance.Facilitates real-time discussions with necessary stakeholders.Responsible in processing the hourly, ...
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RTA - Real Time Analyst (Workforce Management)
3 araw ang nakalipas
Gratitude Philippines Taguig, Pilipinas Buong orasMain Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports t ...
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RTA - Real Time Analyst (Workforce Management)
3 araw ang nakalipas
Gratitude Philippines Taguig, PilipinasMain Responsibilities: · Manage the call volume, real time monitoring of intraday, and program break schedules. · Assist operations to maintain service level and create valuable report to do forecasting · Generate ideas for process and service improvement planning. · Use trends a ...
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WFM - Workforce Management | Real Time Analyst | Scheduler - with Signing Bonus
6 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, PilipinasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time Analyst/Sche ...
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WFM | Workforce Management | Real Time Analyst | Scheduler (Pioneer Team)
21 oras ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team. Join us now · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time ...
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NAS TLM TSG Tech Application Analyst I
5 araw ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedThe NAS Workforce Management Technical Application Analyst works closely with various groups such as Implementation, Client Services, Project Services, the client and management groups to troubleshoot and resolve escalated issues related to different Time product offerings (eithe ...
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Information Security
1 linggo ang nakalipas
Monroe Consulting Phils., Inc. Makati, Pilipinas Buong orasExecutive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company that offers a full spectrum of global technology and supply chain services to businesses around the world. · Job Summary: · Our respected client is seeking fo ...
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Associate Research Analyst, Aluminum and Ferrous Metals
2 araw ang nakalipas
S&P Global Makati City, Pilipinas Paid WorkAbout the Role: · Grade Level (for internal use): · 09 · S&P Global Commodity Insights · The Role: Associate Research Analyst, Aluminum and Ferrous Metals · In this dynamic role, you will gather content relating to metal market supply and demand components concentrating largely o ...
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Customer Success Specialist
21 oras ang nakalipas
Shell Business Operations - Manila Makati, PilipinasShell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, a ...
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Analyst - Credit Debt Collection
3 araw ang nakalipas
Shell Business Operations Makati City, Pilipinas Buong orasWhere you fit · Expect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore – whether that ...
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GSO Lead Security Engineer
3 araw ang nakalipas
ADP Makati City Metro Manila, Pilipinas Buong orasLead Security Engineer · Global Cybersecurity Services (GCS) · Global Security Organization · MISSION · At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achie ...
Workforce Analyst - Makati, Pilipinas - WHR GLOBAL CONSULTING
Paglalarawan
Roles and ResponsibilitiesCollecting & analyzing data to identify pattern, trends, and key performance indicatorsMonitors call volume & adjusts schedules to ensure consistent service is maintainedProviding recommendations, key insights, and solutions to resolve any staffing and volume concernsUpdating schedules to account for breaks, paid time off, tardiness, etcUsing workforce management software and tools to streamline processes and enhance overall efficiency.
Perform other ad-hoc data analysis tasks as assigned Qualifications:6 months experience of Workforce in BPO setup Must have advanced excel skillsMust have good English communication skillsMust be willing to work on shifting schedulesMust be willing to work onsite in Mandaluyong
