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    Workforce Real Time Analyst - Quezon City, Pilipinas - Kinect Incorporated

    Kinect Incorporated
    Kinect Incorporated Quezon City, Pilipinas

    Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Job Description
    Monitor agent status in real-time.

    Monitors inbound operations to ensure optimal staffing levels.

    Evaluate adherence and take immediate action to improve performance.

    Facilitates real-time discussions with necessary stakeholders.

    Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports


    assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

    Assist with creation if metrics and targets for services

    Work closely with the operations team to analyze and help improve their delivery processes

    Generate ideas for process and service improvement planning

    Use trends and reports to forecast requirements

    Assist with projects and other duties as requested or assigned


    Job Qualifications
    Demonstrate sound work ethic

    Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email

    Ability to create reports in Excel and forecast results

    Attention to detail and high level of accuracy

    Ability to multi-task, focus and complete reports for extended periods of time


    Previous Call Center Experience Required
    Previous Work Force Management experience is considered an asset
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