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    Workforce Real Time Analyst - Quezon City, Pilipinas - Kinect Incorporated

    Kinect Incorporated
    Kinect Incorporated Quezon City, Pilipinas

    1 linggo ang nakalipas

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    Buong oras
    Paglalarawan

    Job Description:
    Monitor agent status in real-time.
    Monitors inbound operations to ensure optimal staffing levels.
    Evaluate adherence and take immediate action to improve performance.
    Facilitates real-time discussions with necessary stakeholders.

    Responsible in processing the hourly, daily, weekly, monthly schedule adherence reportsassumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

    Assist with creation if metrics and targets for servicesWork closely with the operations team to analyze and help improve their delivery processesGenerate ideas for process and service improvement planningUse trends and reports to forecast requirementsAssist with projects and other duties as requested or assignedJob Qualifications:
    Demonstrate sound work ethicMust have advanced level Microsoft Excel skills – Including advanced formulas, also Word and EmailAbility to create reports in Excel and forecast resultsAttention to detail and high level of accuracyAbility to multi-task, focus and complete reports for extended periods of timePrevious call center experience requiredPrevious Work Force Management experience is considered an asset
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    2 araw ang nakalipas

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