- Workforce Real Time Analyst
- Workforce Scheduler
- Workforce Manager
- Workforce Team Lead
- Has general knowledge of Service Level, Occupancy and Capacity
- Has experience in dealing with Operations Personnel at various levels in terms of real time schedule management
- Advanced skills using Microsoft Excel: Formatting/Conditional Formatting, Logical (IF) Functions, Mathematical Operations, References and Lookups, Pivot Tables, Graphs
- Ability to prioritize and meet tight deadlines
- Analytical with attention to detail
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
- Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions
- Excellent English communication, listening skills, and Proven ability to build relationships quickly
- Has above average grasp of Mathematical and Statistical concepts
- Must be amenable to work onsite and can also do work from home set up should the need arise
- Willingness to work on a graveyard/night shift schedule in Bonifacio Global City, Taguig City
- Schedule: Shifting
- Work set up: Onsite
- Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
- Competitive salary package
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Accessible location
- HMO
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
- Application Form:
- Send a message to Yana/Krizia)
- For Faster transactions - Walk in and look for Yana/Krizia - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
-
Real-time Analyst
3 araw ang nakalipas
Dempsey Resource Management, Inc. Taguig, PilipinasQualifications: · - At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate · - Must have at least 2 years of real time analyst experience in a BPO company · - Must be proficient in English · - Prefer candidates residing ...
-
Real Time Analyst
6 araw ang nakalipas
Dempsey Resource Management Inc. Taguig, Pilipinas Buong oras***Before applying, please make sure that you can be scheduled for an online / onsite assessment and interview ASAP***WORK LOCATION: Taguig CityWORK SCHEDULE: Shifting Schedule (including Weekends) and may work during holidaysSALARY RANGE: ₱35,000 - ₱40,000 | All- In | Depends on ...
-
Real Time Analyst
5 araw ang nakalipas
Dempsey Resources Management Inc Taguig, Pilipinas· • Must have at least 2 years of real time analyst experience in a BPO company · • Must be proficient in English · • Schedule: Shifting schedule (including weekends) and may work during holidays · • Salary: 35k – 40k (ALL IN – still depends on their work experience) · • Work Lo ...
-
Real Time Analyst
1 araw ang nakalipas
Dempsey Resource Management Inc. Taguig, Pilipinas Buong oras · • Must have at least 2 years of real time analyst experience in a BPO company · • Must be proficient in English · • Schedule: Shifting schedule (including weekends) and may work during holidays · • Salary: 35k – 40k (ALL IN – still depends on their work experience) · • Wo ...
-
Real Time Analyst
3 araw ang nakalipas
VCC Link, Inc. Taguig, Pilipinas Buong orasDuties and Responsibilities: · • Able to effectively analyze ad report on all aspects of day-to-day operations · • Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly, and quarterly · • Detailed re ...
-
RTA - Real Time Analyst
4 araw ang nakalipas
VCC Link, Inc. Taguig, Pilipinas Buong orasDuties and Responsibilities:Able to effectively analyze ad report on all aspects of day-to-day operationsAbility to download, collate, analyze, pull up trends and highlight key performance metrics.Reports have to be daily, weekly, monthly, and quarterlyDetailed reporting with sub ...
-
RTA Real Time Analyst
1 araw ang nakalipas
VCC Link, Inc. Taguig, Pilipinas Buong orasDuties and Responsibilities:Able to effectively analyze ad report on all aspects of day-to-day operationsAbility to download, collate, analyze, pull up trends and highlight key performance metrics.Reports have to be daily, weekly, monthly, and quarterlyDetailed reporting with sub ...
-
Real Time Analyst/Healthcare BPO
3 araw ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. Taguig, Pilipinas Buong orasREAL TIME ANALYST(Healthcare Account) 1 · • Must have at least 2 years of real time analyst experience in a BPO company · • Must be proficient in English · • Schedule: Shifting schedule (including weekends) and may work during holidays · • Salary: 35k – 40k (ALL IN – still depend ...
-
Real Time Analyst
3 araw ang nakalipas
Transparent BPO San Juan, Pilipinas Buong orasAbout the job · This is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan. · About Company · Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our clientâs ...
-
RTA - Real Time Analyst (Workforce Management)
3 oras ang nakalipas
Gratitude Philippines Taguig, Pilipinas Buong orasMain Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports t ...
-
WFM | Workforce Management | Real Time Analyst | Scheduler (Pioneer Team)
5 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team. Join us now · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time ...
-
WFM - Workforce Management | Real Time Analyst | Scheduler - with Signing Bonus
3 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, PilipinasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time Analyst/Sche ...
-
Real Time Analyst
2 araw ang nakalipas
Afni, Inc. Philippines, Quezon City, Pilipinas Buong oras· Position Purpose: · The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operation ...
-
Workforce Real Time Analyst
5 araw ang nakalipas
Kinect Incorporated Philippines, Quezon City, Pilipinas Buong orasJob Description · Monitor agent status in real-time. · Monitors inbound operations to ensure optimal staffing levels. · Evaluate adherence and take immediate action to improve performance. · Facilitates real-time discussions with necessary stakeholders. · Responsible in processin ...
-
Workforce Real Time Analyst
6 araw ang nakalipas
Kinect Incorporated Quezon City, Pilipinas Buong orasJob Description: · Monitor agent status in real-time. · Monitors inbound operations to ensure optimal staffing levels. · Evaluate adherence and take immediate action to improve performance. · Facilitates real-time discussions with necessary stakeholders. · Responsible in processi ...
-
Workforce Real Time Analyst
2 araw ang nakalipas
Kinect Incorporated Quezon City, Pilipinas Buong orasJob Description:Monitor agent status in real-time.Monitors inbound operations to ensure optimal staffing levels.Evaluate adherence and take immediate action to improve performance.Facilitates real-time discussions with necessary stakeholders.Responsible in processing the hourly, ...
-
Content Development Lawyer with Contentious Specialism
3 araw ang nakalipas
Baker McKenzie Taguig, Pilipinas Buong orasThe Content Development Lawyer with Contentious Specialism will manage and execute legal content development projects and Knowledge initiatives for the practice and industry groups and the Knowledge function, within the context of the Firm's Knowledge services and strategy. · Res ...
-
Data Quality Tester
4 araw ang nakalipas
Collabera Digital Taguig, PilipinasROLES AND RESPONSIBILITIES · Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas) · Create detailed test cases that matches business requirements to ensure data quality. · Perform data quality checking for ad-hoc data extractio ...
-
IT Support L2 Analyst
2 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · This role requires a functionally knowledgeable, technically savvy and customer focused individual. This person will possess demonstrable and successful background understanding, managing assessing client s inquiries, resolving reported issues, and optimizing the perfo ...
-
Senior Business Analyst
4 araw ang nakalipas
Metrobank Taguig, PilipinasJob Summary · The Senior Business Analyst (BA) handles requirements analysis, definition and documentation as well as UAT, ORT and implementation support of complex to very complex business-as-usual (BAU) and strategic projects affecting multiple computerized systems. He coordina ...
Workforce Real Time Analyst - Taguig, Pilipinas - iOPEX Technologies Philippines Inc.
Paglalarawan
Showcase your talents. Create your success story with us
We are looking for awesome Workforce Real Time Analysts and Schedulers who wants to join our growing # team
We are looking for awesome Workforce Management professionals who wants to join our growing # team
WFM Real Time Analyst/Scheduler
As A Real time Analyst you will manage and ensure that the service level agreements for various programs are met. You will oversee the call volume, daily attendance, and program break schedules. Assist with creation if metrics and targets for services continuously monitor and record statuses of the workforce, showing which agents are on the phone and which are not in such a quick manner so that action can be taken immediately.
Responsibilities:
A. Real Time Queue and Service Level Management
a. Facilitates monitoring of various programs assigned to him/her. i. Ensures that interval and day wise service levels are met through off the phone activity and break management. ii. Maintains AHT updates and regularly flags defaulters. iii. Engages with Operations to inform of current queue status and what they need to do to mitigate service level shortfall. b. Provides break and OTP schedules to Operations
B. Reporting Management
a. Facilitates interval and day end reporting for various programs b. Ensures that attendance reporting is current at all times
C. Maintains Timekeeping tool
a. Facilitates upload of employee schedules into the timekeeping system b. Facilitates corrections/amendments to scheduling information c. Generates compliance reports and other reports coming from the timekeeping system
Requirements:
Other Details:
What's in it for you
Our people enjoy some amazing perks, check out a few below:
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested Here are ways to reach us:
