- Candidate must possess at least a Bachelor's/College Degree or completed 2nd year in College in any field.
- With strong analytical and communication skills.
- At least 1 year of working experience in the related field is required for this position.
- Background in handling Service Level / Staffing Adherence based accounts.
- Background in Real time monitoring.
- Knowledge in reporting and calculation of workforce KPIs
- Experience with Microsoft Excel, ACD switch reporting, Aspect eWFM, and email systems.
- Strong technical documentation and problem solving skills.
- Should have strong computer, organizational, communication and analytical skills
- Should have the ability to collect and assess data. Works with minimal supervision and has the ability to make decisions and solve complex problems.
- Ability to present complex information to various levels of organization. Ability to create and maintain large and complex spreadsheets.
- Willing to work on graveyard and shifting schedule
- Can work with minimal supervision.
- Can work in the COMMONWEALTH area.
- Can start ASAP.
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Real Time Analyst
2 araw ang nakalipas
Transparent BPO Philippines, San Juan, Pilipinas Buong orasAbout the job · This is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan. · About Company · Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our clientâs ...
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Workforce Real Time Analyst
2 araw ang nakalipas
Kinect Incorporated Philippines, Quezon City, Pilipinas Buong orasJob Description · Monitor agent status in real-time. · Monitors inbound operations to ensure optimal staffing levels. · Evaluate adherence and take immediate action to improve performance. · Facilitates real-time discussions with necessary stakeholders. · Responsible in processin ...
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Workforce Real Time Analyst
2 araw ang nakalipas
Kinect Incorporated Philippines, Quezon City, Pilipinas Buong orasJob Description · Monitor agent status in real-time. · Monitors inbound operations to ensure optimal staffing levels. · Evaluate adherence and take immediate action to improve performance. · Facilitates real-time discussions with necessary stakeholders. · Responsible in processin ...
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Workforce Real Time Analyst
1 linggo ang nakalipas
Kinect Incorporated Quezon City, Pilipinas Buong orasJob Description:Monitor agent status in real-time.Monitors inbound operations to ensure optimal staffing levels.Evaluate adherence and take immediate action to improve performance.Facilitates real-time discussions with necessary stakeholders.Responsible in processing the hourly, ...
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Real time analyst
3 araw ang nakalipas
Dempsey External Talent Acqustiion Center Manila, Pilipinas Buong orasMust have at least 2 years of real time analyst experience in a BPO company · • Must be proficient in English · • Schedule: Shifting schedule (including weekends) and may work during holidays · • Salary: 35k – 40k (ALL IN – still depends on their work experience) · • Work Locatio ...
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Real Time Analyst
2 araw ang nakalipas
Dempsey Taguig, Philippines, Pilipinas Buong orasMust have at least 2 years of real time analyst experience in a BPO company · Must be proficient in English · Schedule: Shifting schedule (including weekends) and may work during holidays · Salary: 35k – 40k (ALL IN – still depends on their work experience) · Work Location: Tagui ...
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Real Time Analyst
4 araw ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. Taguig, Pilipinas Buong oras· • Must have at least 2 years of real time analyst experience in a BPO company · • Must be proficient in English · • Schedule: Shifting schedule (including weekends) and may work during holidays · • Salary: 35k – 40k (ALL IN – still depends on their work experience) · • Work Lo ...
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Real Time Analyst
3 araw ang nakalipas
Dempsey Resource Management Inc. Taguig, Pilipinas Buong oras***Before applying, please make sure that you can be scheduled for an online / onsite assessment and interview ASAP***WORK LOCATION: Taguig CityWORK SCHEDULE: Shifting Schedule (including Weekends) and may work during holidaysSALARY RANGE: ₱35,000 - ₱40,000 | All- In | Depends on ...
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Real Time Analyst
2 araw ang nakalipas
Dempsey Resources Management Inc Taguig, Pilipinas Buong oras· • Must have at least 2 years of real time analyst experience in a BPO company · • Must be proficient in English · • Schedule: Shifting schedule (including weekends) and may work during holidays · • Salary: 35k – 40k (ALL IN – still depends on their work experience) · • Work Lo ...
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Real-time Analyst
4 oras ang nakalipas
Dempsey Resource Management, Inc. Taguig, PilipinasQualifications: · - At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate · - Must have at least 2 years of real time analyst experience in a BPO company · - Must be proficient in English · - Prefer candidates residing ...
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Real Time Analyst
4 araw ang nakalipas
Dempsey Resource Management Inc. Taguig, Pilipinas Buong oras· • Must have at least 2 years of real time analyst experience in a BPO company · • Must be proficient in English · • Schedule: Shifting schedule (including weekends) and may work during holidays · • Salary: 35k – 40k (ALL IN – still depends on their work experience) · • Work Lo ...
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Real Time Analyst
1 linggo ang nakalipas
VCC Link, Inc. Taguig, Pilipinas Buong orasDuties and Responsibilities: · • Able to effectively analyze ad report on all aspects of day-to-day operations · • Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly, and quarterly · • Detailed re ...
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Workforce Real Time Analyst
2 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Real Time Analysts and Schedulers who wants to join our growing # team · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce ...
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RTA - Real Time Analyst
1 araw ang nakalipas
VCC Link, Inc. Taguig, Pilipinas Buong orasDuties and Responsibilities:Able to effectively analyze ad report on all aspects of day-to-day operationsAbility to download, collate, analyze, pull up trends and highlight key performance metrics.Reports have to be daily, weekly, monthly, and quarterlyDetailed reporting with sub ...
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RTA Real Time Analyst
5 araw ang nakalipas
VCC Link, Inc. Taguig, Pilipinas Buong orasDuties and Responsibilities:Able to effectively analyze ad report on all aspects of day-to-day operationsAbility to download, collate, analyze, pull up trends and highlight key performance metrics.Reports have to be daily, weekly, monthly, and quarterlyDetailed reporting with sub ...
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Real Time Analyst/Healthcare BPO
4 oras ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. Taguig, Pilipinas Buong orasREAL TIME ANALYST(Healthcare Account) 1 · • Must have at least 2 years of real time analyst experience in a BPO company · • Must be proficient in English · • Schedule: Shifting schedule (including weekends) and may work during holidays · • Salary: 35k – 40k (ALL IN – still depend ...
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RTA - Real Time Analyst (Workforce Management)
4 araw ang nakalipas
Gratitude Philippines Taguig, Pilipinas Buong orasMain Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports t ...
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WFM - Workforce Management | Real Time Analyst | Scheduler - with Signing Bonus
2 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time Analyst/Sche ...
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WFM | Workforce Management | Real Time Analyst | Scheduler (Pioneer Team)
1 linggo ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team. Join us now · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time ...
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Accounting Analyst
1 linggo ang nakalipas
FMN Industrial Corp. Quezon City, Pilipinas Buong orasCompany Description · We suggest you enter details here. · Role Description · This is a full-time on-site role for an Accounting Analyst at FMN Industrial Corp. located in Quezon City. The Accounting Analyst will be responsible for daily financial tasks, including preparing finan ...
Real Time Analyst - Philippines, Quezon City, Pilipinas - Afni, Inc.
Paglalarawan
Position Purpose:
The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and teaches Resource Management processes. Assist other sites with resource management support as needed.
Essential Functions and Responsibilities:
Analyzes and matches staffing levels including schedules according to client requirements. Produces employee schedules in SE from IEX to eWFM. Reports daily staffing to the client.
Conducts intraday and intraweek productivity analysis and reporting for opening/closing, billing, online and supplemental training, shrinkage factors (vacation, sick time, meetings), intervals, and segments.
Proactively communicates CCS metrics and recommendations for action to Operations Management. Works with Operations Management to deliver defined Resource Management Processes and Procedures.
Reconciliation of agent time. Ensures data is aligned correctly in Kronos, TCS, and Rockwell systems for each Consultant analyzes differences and makes corrections as needed.
Requirements
Qualifications