- Comprehensive day 1 HMO with 10K medical reimbursement
- Additional HMO coverage for your family + dental coverage
- Free annual Flu vaccine
- Continuous career development and certifications
- Travel & training opportunity overseas
- Regular awards and recognitions
- Comprehensive life insurance
- 24 Paid time offs (with Annual leave conversion)
- Annual appraisal based on merits
- Free daily meals (free breakfast on Mondays & free treats on Fridays)
- Regular engaging company events & promotes work life balance
- Employee referral programs
- Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs).
- Utilize statistical methods and tools to interpret data and provide insights.
- Collaborate with HR, operations, and other departments to determine staffing needs and create effective workforce plans.
- Monitor and report on key performance metrics related to workforce productivity, attendance, and other relevant factors.
- Identify areas for improvement and recommend strategies to enhance overall performance.
- Assess and allocate resources effectively to meet business needs and goals.
- Collaborate with department managers to ensure proper staffing levels and address any resource gaps.
- Use workforce management software and tools to streamline processes and enhance overall efficiency.
- Stay informed about advancements in workforce technology to recommend and implement improvements.
- Communicate findings and recommendations to leadership and other stakeholders.
- Proactively identify opportunities for process improvement and efficiency in workforce management.
- Implement changes and measure the impact of improvements.
- Generate regular and ad-hoc reports for management to track key workforce metrics and trends.
- Ability to analyze real-time data and metrics to make informed decisions quickly.
- Excellent verbal and written communication skills to effectively relay information and coordinate with team members and management.
- Ability to identify problems and quickly determine the most effective course of action.
- Knowledge of Contact Center technology, WFM software, and basic IT troubleshooting.
- Keen attention to detail to accurately monitor data and performance metrics.
- Ability to adapt to rapidly changing environments and re-prioritize tasks as needed.
- Ability to work collaboratively with other departments and team members.
- Prior experience in a Contact Center or Customer Service environment, with a background in real-time analysis or workforce management preferred (with 3-5 years of Real-Time management experience).
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Workforce Analyst - Taguig, Philippines, Pilipinas - Techno Global Team
Paglalarawan
As we continue to grow, we are on the lookout for talented individuals who not only possess the right skills and qualifications but also align with our values and contribute to the unique fabric of our organization.YOU DESERVE THE BEST - Enjoy these Perks
About the Role:
This is where youu0026rsquoll shine:
Data Analysis:
What youu0026rsquoll bring in:
