- High School Graduate, Associate's Degree or equivalent education/experience is considered an asset.
- Demonstrate sound work ethic
- Must have advanced level Microsoft Excel skills â Including advanced formulas, also Word and Email
- VBA macros is a plus but not required
- Experience with IEX, CMS, Avaya, Salesforce
- Ability to create reports in Excel
- Attention to detail and high level of accuracy
- Ability to multi-task, focus and complete reports for extended periods of time
- Previous call center experience required
- Previous 1 year Work Force Management experience is considered an asset.
- Manage the call volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, biweekly and monthly internal reports
- Assist with projects and other duties as requested or assigned
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Management Analyst
1 linggo ang nakalipas
PH1 World Developers Inc. Quezon City, Pilipinas Buong orasResponsibilities: · Responsible for managing relationships with various stakeholders (internal and external) to ensure their needs and expectations are considered and addressed. · Responsible for overseeing legal matters, contracts, and ensuring compliance with laws and regulati ...
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Incident Management Analyst
4 araw ang nakalipas
APWTech Quezon City, Philippines, Pilipinas Buong orasThe Incident Management Analyst plays a critical role in ensuring the stability and reliability of IT systems and infrastructure to ensure the timely and quality delivery of IT services. · The Analyst monitors and analyzes alerts; identifies and confirms potential incidents; perf ...
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Configuration Management Governance Analyst
4 araw ang nakalipas
Manulife Philippines Philippines, Quezon City, Pilipinas Buong orasAre you looking for a supportive and collaborative workplace with great benefits and clear career development You've come to the right place. · Why choose Manulife · Competitive Salary packages and performance bonuses · Day 1 HMO + FREE coverage for your dependents (inclusive of ...
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Vendor Management Support Analyst
4 araw ang nakalipas
Eclaro Business Solutions Incorporated Quezon City, Metro Manila / NCR, Pilipinas Buong oras· Requirements: #1 Skill and competency: Outstanding Communication (verbal and written) – being able to communicate challenges, explain the status of a request. · Co-ordination – being able to co-ordinate the process between businesses, vendors, ISM, management/Senior Procuremen ...
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IT Project Management Analyst
22 oras ang nakalipas
Nityo Infotech Pasig, Pilipinas Buong oras*Graduate of any bachelors degree course*Minimum of 2 years exp in Project Management Analysis (PMO)*With experience in handling IT Projects (MUST HAVE)*Advantage is to work in agile environment, and knowledge of agile practices.*Project Management Knowledge: understanding of pro ...
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Process Analyst Manager
4 araw ang nakalipas
JT International (Philippines), Inc. Philippines, Manila, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
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Investment Management Analyst
1 linggo ang nakalipas
Green Recruitment Company City of Manila, PilipinasJob Title: Investment Management Analyst · Location: Manila, National Capital Region, Philippines (On-site) · TGRC has an exciting opportunity for you to join our dynamic team as an Investment Management Analyst. This role is managed by The Green Recruitment Company on behalf of ...
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Process Analyst Manager
4 araw ang nakalipas
JT International (Philippines), Inc. Manila, Philippines, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
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Identity and Access Management Analyst
4 araw ang nakalipas
Encora Technologies Pte Ltd Metro Manila / NCR, Eastern Visayas, Central Visayas, Pilipinas Buong orasEncora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count ...
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Project Management Senior Analyst
6 araw ang nakalipas
Neksjob Philippines Mandaluyong, Pilipinas Buong orasCreative Agency Project Management Senior Analyst (Program & Project Mgmt Senior Analyst)Mandaluyong City The specific details of Business Operations Senior Analyst's role do vary, but common activities include:Assist with global Company Canvas creative project scheduling process ...
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Change Management Analyst
4 araw ang nakalipas
TELUS International Philippines Inc Metro Manila / NCR, Pilipinas Buong orasTo provide operational support related to the creation and approval of threat and release activities · following established procedures and standards.Network Release Coordination · Receive and process release and threat requests, determine type of work activity, evaluate for com ...
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Category Management Analyst
4 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Provide timely in-depth reports of Category performance and drivers · Assist in overall operational execution of category initiatives and strategies · Analyse key business performance indicators and innovate or re-engineer processes based on industry best pract ...
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Identity and Access Management Analyst
4 araw ang nakalipas
The Dairy Farm Company Limited ROHQ Metro Manila / NCR, Pilipinas Buong orasMain purpose of the role · The Junior Identity & Access Management Analyst is responsible for supporting the implementation, maintenance, and administration of identity and access management systems and processes within the organization. This role primarily focuses on managing us ...
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ServiceNow Development Analyst Manager
4 araw ang nakalipas
JTI (Japan Tobacco International) Philippines, Manila, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
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Incident and Change Management Analyst
4 araw ang nakalipas
FIS Philippines, Manila, Pilipinas Buong orasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Science Travel Percentage : · 0%Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some o ...
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Cost Management Analyst
2 linggo ang nakalipas
Ekkremis SOlutions Inc. Makati, PilipinasQualifications · SKILLS, QUALIFICATIONS, AND COMPETENCIES · ●Years of Experience: 3 years of relevant experience · ●Ability to identify cost-saving measures and improvement strategies · ●Excellent analytical and troubleshooting skills · ●Ability to coordinate projects and multipl ...
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IT Asset Management Analyst
4 araw ang nakalipas
Deltek Systems Makati City, Philippines, Pilipinas Buong orasPosition Responsibilities · Work with the team to oversee the entire lifecycle of IT assets, including procurement, deployment, tracking, and retirement. · For assets based in Philippines, ensure compliance with PEZA Farm-In and Farm-Out requirements. · Adhere to asset management ...
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Process Management Analyst
1 linggo ang nakalipas
Ekkremis SOlutions Inc. Makati, Pilipinas ContractQualificationsSKILLS, QUALIFICATIONS, AND COMPETENCIES●Years of Experience: 3 of relevant experience ●Ability to identify process management measures and improvement areas●Excellent analytical and troubleshooting skills●Ability to coordinate with multiple teams●Exceptional writte ...
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Risk Management Analyst
2 araw ang nakalipas
Social Housing Finance Corporation Makati, Pilipinas Buong orasQUALIFICATIONS AND STANDARDS:EDUCATION: Bachelor's degree relevant to the jobEXPERIENCE: 2-3 years of related work experienceSCOPE OF WORK:1. Establishes a systematic and efficient flow of activities and documents within the office2. Reviews all the documents and other communicat ...
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Resource Management Analyst
5 araw ang nakalipas
Ekkremis SOlutions Inc. Makati, Pilipinas ContractQualificationsSkills, Qualifications, and Competencies●Years of Experience: 3 of relevant experience and working knowledge of Resource Management Practices●Ability to identify efficiency measures and improvement approached ●Excellent analytical and troubleshooting skills●Ability ...
Workforce Management Analyst - Philippines, Quezon City, Pilipinas - WNS Careers - Philippines
Paglalarawan
Skills and Qualifications:
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
Job Description: