Trabaho
>
Taguig

    Sr Analyst, IT Client Services - Taguig, Pilipinas - Cardinal Health

    Cardinal Health
    Cardinal Health Taguig, Pilipinas

    1 linggo ang nakalipas

    Cardinal Health background
    Paglalarawan

    What IT Client Services contributes to Cardinal Health

    Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

    IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

    What is expected of you and others at this level:

    • Share knowledge and insights with colleagues and clients to enhance the overall expertise of the team and ensure clients can effectively utilize their cloud resources.
    • Demonstrate the capability to perform duties with limited supervision.
    • Provide troubleshooting and Windows end-user support.
    • Resolve tier 2 and 3 tasks/incidents with precision.
    • Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps to aid in issue resolution and knowledge sharing.
    • Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring uninterrupted service. (Hypercare Support involves intensified support during critical periods.)
    • Contribute to report preparation and distribution, particularly for Amazon WorkSpaces and Citrix health checks.
    • Possess a solid understanding of various cloud platforms, including Amazon WorkSpaces (AWS), Citrix, and Win365, to effectively manage and support cloud environments.
    • Exhibit proficiency in scripting and automation using commonly used scripting languages and automation tools.
    • Display strong customer service and communication skills as essential attributes.

    Job Requirements:

    • Expertise in Windows Operating System support and strong troubleshooting skills.
    • 3-5 years of experience in supporting Virtual/Cloud environments.
    • Knowledge of Microsoft 365 support for desktop applications.
    • Familiarity with Windows applications support, Citrix administration, and Amazon WorkSpaces.
    • Understanding of Microsoft Windows Server 2012/2016/2019 and Active Directory.
    • Strong communication skills are required.

    Optional/Nice to Have Requirements:

    • Amazon Web Services (AWS), Microsoft 365 Cloud PC, and Citrix certifications: (e.g., Amazon Web Services (AWS) Certified Solutions Architect, Microsoft 365 Certified: Modern Desktop Administrator, Citrix Certified Associate). These certifications are optional but highly beneficial as they demonstrate expertise in the respective technologies and can enhance the candidate's qualifications.

    Technology Required:

    • Primary Technology:
    • Amazon WorkSpaces: This refers to Amazon WorkSpaces is a cloud-based desktop-as-a-service (DaaS) offering provided by Amazon Web Services (AWS)
    • Citrix: Citrix is a virtualization and application delivery platform that enables remote access to applications and desktops.
    • Win365/Cloud PC: Win365/Cloud PC involves Windows 365 and Cloud PC virtual desktops, which offer cloud-based Windows computing solutions.
    • Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.
    • Secondary Technology:
    • ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
    • Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.
    • ControlUp Management Console: ControlUp Management Console is used for monitoring and managing virtual environments, ensuring optimal performance and resource utilization.

    Minimum Years' Experience: 3-5 years

    Preferred Educational Background: Bachelor's degree in IT or any IT related field or equivalent work experience.

    Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

    Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

  • JPMorgan Chase Bank, N.A.

    Client Service Analyst

    3 araw ang nakalipas

    JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong oras

    Job Description : · As a Client Service Analyst, you will report to a Client Service Senior Associate or Client Service Manager. You will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio ...

  • JPMorgan Chase Bank, N.A.

    Client Service Manager

    3 araw ang nakalipas

    JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong oras

    Job Description : · Be part of the J.P. Morgan Asset & Wealth Management team. · As a Client Service Support Manager within the Wealth Management team, you will be tasked with offering support to client service teams, managers, and clients. Your role will involve working in a dyn ...

  • CGI

    Client Services Agent

    2 araw ang nakalipas

    CGI Taguig, Philippines, Pilipinas Buong oras

    Position Description · Job Summary: · As a Financial Support Representative specializing in financial investments, you will play a key role in ensuring a seamless and positive experience for both advisors and clients. Your primary responsibility will be to provide exceptional cus ...

  • Cardinal Health

    Engr, IT Client Services

    3 araw ang nakalipas

    Cardinal Health Taguig, Philippines, Pilipinas Buong oras

    What IT Client Services contributes to Cardinal Health · Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that e ...

  • Cardinal Health

    Engr, IT Client Services

    2 linggo ang nakalipas

    Cardinal Health Taguig, Pilipinas

    What IT Client Services contributes to Cardinal Health · Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that e ...

  • Diversify Offshore Staffing Solutions

    Director of Client Services

    3 araw ang nakalipas

    Diversify Offshore Staffing Solutions Taguig, Philippines, Pilipinas Buong oras

    The Director of Client Services will play a pivotal role in managing and enhancing the · relationships between our company and our clients. This position requires a dynamic · and strategic leader who can guide our client services team to deliver unparalleled · service, identify g ...

  • JPMorgan Chase Bank, N.A.

    Client Service Analyst

    3 araw ang nakalipas

    JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong oras

    Job Description : · Job responsibilities: · Provide email enquiry support and/or telephone hotline support to internal and external JP Morgan customers relating to their accounts and transactions · Maintain high level of proficiency in treasury products and technical applications ...

  • WTW

    Client Services Coordinator

    6 araw ang nakalipas

    WTW Taguig, Pilipinas Paid Work

    The Technology Client Services Team, based in Reigate and Manila is responsible for managing the software licenses and invoicing of our software products during the sales and renewals cycles. This involves engaging with sales colleagues and clients to understand the complex licen ...

  • JPMorgan Chase Bank, N.A.

    Client Service Associate

    2 linggo ang nakalipas

    JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong oras

    Job Description : · Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in the team. · Job Summary: · As a Client Service Associate within our Center of Excellence, you ar ...

  • Dempsey Resource Management Inc.

    Client Services

    4 araw ang nakalipas

    Dempsey Resource Management Inc. Mandaluyong, Pilipinas Buong oras

    MAXIMUM SALARY BUDGET: ₱130,000WORK LOCATION: Mandaluyong CityWORK SCHEDULE: Monday - Thursday, 8:30 AM - 6:30 PM; Friday, 8:30 AM - 5:30 PM- Bachelor's degree strongly preferred- At least 10 years of equivalent work experience in Business Development, Customer Service, Sales and ...

  • Dempsey Resource Management Inc

    Client Services

    1 linggo ang nakalipas

    Dempsey Resource Management Inc Mandaluyong, Pilipinas Buong oras

    JOB RESPONSIBILITIES · • Develops and fulfills sales and marketing plans and programs based on agreedstrategic directions · • Able to pursue potential expansion opportunities for the organization; championradically different ideas and be a leader in the market; identify long-term ...

  • Dempsey Resource Management Inc.

    Client Services

    6 araw ang nakalipas

    Dempsey Resource Management Inc. Mandaluyong, Pilipinas Contract

    · •Bachelor's degree strongly preferred and at least 10 years equivalent work experience in business development, customer service, sales and marketing, at least 5 years of which is on people management role. · •Experience in Construction Industry is an advantage. · •A self-star ...

  • Nasdaq

    Client Service Delivery Analyst

    3 araw ang nakalipas

    Nasdaq Philippines, Taguig, Pilipinas Buong oras

    Why Nasdaq · When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That me ...

  • SL Temps, Inc.

    Outbound Client Service Associate

    3 araw ang nakalipas

    SL Temps, Inc. Taguig, Philippines, Pilipinas Buong oras

    Requirements · Graduate of any 4 year course/ 2 year course · Undergraduate can also apply (2 years) · 6 months experience in Customer Service · Willing to work in BGC, Taguig · Dayshift (8 A,M. - 5 P.M.) · Experience in Sales are also welcome to apply · Proficient in MS Office · ...

  • JPMorgan Chase Bank, N.A.

    Payments Client Services Officer

    3 araw ang nakalipas

    JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong oras

    Job Description : · Join the team that is offering the Payments Client Services for our World's largest Payments network · As a Client Service Officer in Payments, you will be responsible for managing key client relationships,acting as the in-country point of contact ensuring all ...

  • JPMorgan Chase Bank, N.A.

    CIB Client Account Services

    3 araw ang nakalipas

    JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong oras

    Job Description : · Introductory marketing language · The Reference Data job family includes roles that manage client and firm-related reference data and documentation including counterparty, instrument, pricing, onboarding documentation and tax. This may include the sourcing, ma ...

  • JPMorgan Chase Bank, N.A.

    International Client Service Associate

    3 araw ang nakalipas

    JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong oras

    Job Description : · International Client Service Associateis part of the centralized Commercial Banking International Service and Onboarding (CBISO) team, which fulfillsclient request received by the relationship teams & clients across the United States and partners withCB's in-c ...

  • SL Temps Inc.

    Outbound Client Service Associate

    4 araw ang nakalipas

    SL Temps Inc. Taguig, Pilipinas Contract

    REQUIREMENTS:Graduate of any 4 year course/ 2 year courseUndergraduate can also apply (2 years)6 months experience in Customer ServiceWilling to work in BGC, TaguigDayshift (8 A,M. - 5 P.M.)Experience in Sales are also welcome to applyProficient in MS OfficeJOB DESCRIPTION:Conduc ...

  • JPMorgan Chase Bank, N.A.

    Client Service Manager I

    1 araw ang nakalipas

    JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong oras

    Job Description : · Global Client Access â€' Chase Connect Support provides high quality technical support via telephone. Technical Support Specialists act as the primary technical contact for all Chase Connect users and escalation of all unresolved problems/potential risk to sec ...

  • Gratitude Philippines

    Client Service Associate

    5 araw ang nakalipas

    Gratitude Philippines Pasig City, Pilipinas Buong oras

    Social Media accountQualifications:Completed 2nd year college - without back subjects2 yrs international omnichannel BPO experienceWilling to work on site ...