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    Director of Client Services - Taguig, Philippines, Pilipinas - Diversify Offshore Staffing Solutions

    Diversify Offshore Staffing Solutions
    Diversify Offshore Staffing Solutions Taguig, Philippines, Pilipinas

    3 araw ang nakalipas

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    Buong oras
    Paglalarawan

    The Director of Client Services will play a pivotal role in managing and enhancing the

    relationships between our company and our clients. This position requires a dynamic

    and strategic leader who can guide our client services team to deliver unparalleled

    service, identify growth opportunities, and ensure client satisfaction.

    RESPONSIBILITIES

    Client Relationship Management:

    • Establish and sustain robust, enduring relationships with our clients, serving as their primary point of contact.
    • Gain an in-depth understanding of client needs, objectives, and challenges, enabling the provision of tailored solutions and services.
    • Uphold a high standard of client satisfaction and nurture client loyalty.

    Team Leadership:

    • Lead, mentor, and oversee the client services team, fostering a culture that champions excellence and teamwork.
    • Define clear performance objectives and provide regular feedback and coaching to team members.

    Strategic Planning:

    • Collaborate closely with clients to develop and execute strategic plans that are harmonious with their business objectives.
    • Discern opportunities to broaden service offerings and stimulate revenue growth through upselling.

    Client Communication:

    • Communicate with clients adeptly, delivering updates, progress reports, and addressing any concerns or issues with swiftness and effectiveness.
    • Guarantee transparent and consistent communication within the client services team.

    Problem Resolution:

    • Detect and resolve client issues and conflicts in a timely and efficient manner.
    • Implement proactive measures to avert future issues.

    Data Analysis and Reporting:

    • Harness data and analytics to evaluate client satisfaction, monitor performance metrics, and underpin decision-making with data-driven insights.
    • Produce regular reports for clients and senior management.

    Cross-Functional Collaboration:

    • Collaborate with other departments, including sales, marketing, and product development, to harmonize client needs with company offerings and strategies.

    Budget Management:

    • Manage budgets related to client services with a keen eye on cost-effectiveness and profitability.
    • Monitor financial performance and offer recommendations for enhancements.

    QUALIFICATIONS

    • Hold a Bachelor's degree in any field.
    • Possess a track record of 10 years in client services or account management, with at least 7 years spent in a leadership role.
    • Exhibit a deep understanding of the offshore staffing industry and the unique needs within this sector.
    • Demonstrate outstanding leadership and team management skills.
    • Possess exceptional communication and interpersonal abilities.
    • A verifiable history of developing and maintaining client relationships.
    • Exhibit strategic thinking and problem-solving capabilities.
    • Proficiency in data analysis and reporting.
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