- Achieve best in class CSAT results by delivering extraordinary client service,
- Fulfill transaction-related requests including but not limited to high-value and low-value payments research & investigations and any related payment inquiries for International Accounts,
- Actively listen and identify the client's needs via e-mail and or phone while tactically executing solutions on their behalf,
- Follow established policies, practices and procedures and provide feedback for improvements,
- Utilize product knowledge and understanding of differing country payment requirements and the firm's payment systems to action and resolve requests appropriately,
- Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist,
- Prioritize daily workload to maximize productivity utilizing time management and organizational skills,
- Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business,
- Project a confident and professional presence to our clients and internal partners,
- Develop growing knowledge of commercial treasury management products and services
- Passion for delivering a consistent, stellar client and partner experience
- Comfort in a fast-paced, dynamic, client-facing environment
- Effective time management skills, including the ability to prioritize, work under pressure, and meet tight deadlines
- Excellent verbal and written communication skills, with the ability to tailor your message to the audience and use clear and concise language
- Curiosity and patience in analyzing product complexities when addressing client concerns
- Strong interpersonal and influencing skills, helping you to establish credibility and partner with colleagues
- Understanding of international money movement and knowledge of international payments and receivables products and solutions
- Time management and prioritization skills
- Relationship Building. Collaborating and Influencing
- Change Managementand process improvement
- Strong presentation skills
- College degree preferred, and / or 4+ years of experience in client service, hospitality, operations, technology, sales or portfolio management. Financial services experience is a plus
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Account Service Associate
1 linggo ang nakalipas
Metrobank Taguig, PilipinasPosition Title: Account Service Associate · Job Summary: · Assists in meeting the bank's objective in terms of efficiency in servicing of all loan and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank's existing policies ...
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IT Service Desk Associate
3 araw ang nakalipas
Polytechnic University of the Philippines Taguig, Pilipinas Buong orasDescription: · At Bosch, we shape the future by inventing high-quality technologies and · services that spark enthusiasm and enrich people's lives. Our promise to our · associates is rock-solid: we grow together, we enjoy our work, and we inspire · each other. · Duties and Respon ...
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Fund Servicing Associate
4 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · The JP Morgan Fund Services Trades Team manages trade capture, validation and review of trades recorded in accounting books that leads to the correct valuation of the mutual fund clients. The Fund Services Trades Team take direct responsibility for the product ...
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Associate - Customer Service
1 linggo ang nakalipas
SUTHERLAND GLOBAL COLLECTION SERVICES LLC Taguig, Pilipinas Buong orasCompany Description · Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to ...
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Customer Service Associate
5 oras ang nakalipas
Polytechnic University of the Philippines Taguig, Pilipinas Buong orasDescription: · At Bosch, we shape the future by inventing high-quality technologies and services that spark · enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, · we enjoy our work, and we inspire each other. · Duties and Responsi ...
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Client Service Associate
2 linggo ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in the team. · Job Summary: · As a Client Service Associate within our Center of Excellence, you ar ...
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Customer Service Associate
5 araw ang nakalipas
SL Temps Inc. Taguig, Pilipinas TemporaryQualifications: · -Bachelor's Degree/4 year course · -MUST have at least 6 months experience in Customer Service · -Willing to work in BGC Taguig; · -Knowledgeable with any of the following applications such as Ingenium, Prism, OJA, Sales Force CRM, Lotus Notes, and the various ...
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Employee Services Associate
5 araw ang nakalipas
DITO Telecommunity Corporation Taguig, PilipinasJob Overview · The role primarily focuses on facilitating the seamless onboarding and offboarding processes for DITO employees, with an opportunity to broaden responsibilities to include multitasking in organizing and supporting employee events. This position involves direct inte ...
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Trading Services Associate I
6 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Job Summary: · As a Trading Services Associate, you'll be responsible for understanding trading structures to accurately capture all transactions, complete reconciliation checks, and ensure controls are performed. · Job responsibilities: · Timely and accurate ...
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Korean Customer Service Associate
1 linggo ang nakalipas
Bosch ASEAN Taguig, PilipinasAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in · and feel the difference. · Est ...
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Fund Servicing Associate I
1 linggo ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Client onboarding operations/Fund Events involves Reconciliations, Processing, Validating Transactions, Resolving Inquiries, Accounting Transitions, Process Automation & Efficiencies and Serving. · As a Fund Servicing Associate Iin Client Onboarding, you will ...
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Fund Servicing Associate II
1 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · J.P. Morgan's Compliance Reporting Services enables clients to efficiently detect and manage violations of their specified investment rules, facilitating risk reduction and demonstrating industry best practices. The Compliance Reporting Analyst is responsible ...
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Fund Servicing Associate II
3 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Client onboarding operations/Fund Events involves Reconciliations, Processing, Validating Transactions, Resolving Inquiries, Accounting Transitions, Process Automation & Efficiencies and Serving. · As a Fund Servicing Associate IIin Client Onboarding, you will ...
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Associate - Financial Services & Solutions
3 araw ang nakalipas
Procter & Gamble Taguig, PilipinasJob Location · Taguig City · Job Description · Do you want to start a professional career with P&G Do you have a passion for Finance & Accounting We welcome you to apply and join us as an Associate - Financial Services & Solutions. · In F&A, you would have the opportunity to expe ...
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Customer Service Associate 2
6 araw ang nakalipas
Abbott Laboratories Taguig City, Pilipinas OTHERJob Description · Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of dis ...
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Outbound Client Service Associate
1 araw ang nakalipas
SL Temps Inc. Taguig, PilipinasREQUIREMENTS: · Graduate of any 4 year course/ 2 year course · Undergraduate can also apply (2 years) · 6 months experience in Customer Service · Willing to work in BGC, Taguig · Dayshift (8 A,M. - 5 P.M.) · Experience in Sales are also welcome to apply · Proficient in MS Office ...
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Trading Services Associate for Collateral Services Operations
5 oras ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, PilipinasJob Description : · As a Trading Services Associate within the Collateral Services Operations team, you will manage margin obligations and exposures for both our internal and external clients. You will be a part of a global team that oversees more than $350Bn of collateral balanc ...
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Outbound Client Service Associate
1 araw ang nakalipas
SL Temps Inc. Taguig, Pilipinas ContractREQUIREMENTS:Graduate of any 4 year course/ 2 year courseUndergraduate can also apply (2 years)6 months experience in Customer ServiceWilling to work in BGC, TaguigDayshift (8 A,M. - 5 P.M.)Experience in Sales are also welcome to applyProficient in MS OfficeJOB DESCRIPTION:Conduc ...
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Trading Services Associate I
5 oras ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · As a Managed Product Operations Associate, you will be responsible for executing key deliverables within the strategic business agenda across Wealth Management. You will ultimately be responsible to evaluate and make improvements to business processes, and sub ...
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Customer Service Associate 2
1 linggo ang nakalipas
Abbott Laboratories Taguig City, Pilipinas OTHERJob Summary: · Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseas ...
International Client Service Associate - Taguig, Pilipinas - JPMorgan Chase Bank, N.A.
Paglalarawan
Job Description :
International Client Service Associateis part of the centralized Commercial Banking International Service and Onboarding (CBISO) team, which fulfillsclient request received by the relationship teams & clients across the United States and partners withCB's in-country teams located throughout the globe.
As a Client Service Associate within Commercial Banking International Service and Onboarding, you are a trusted member of the client's service team, and each interaction you have is another opportunity for us to enrich their experience with J.P. Morgan. In this role, you will assist clients with their global banking needs and support them with Treasury products and services that they use to manage their business. If you are driven by the need to exceed client expectations and enjoy the camaraderie of a diverse, proactive team, we want to meet you. The right relationship is everything.
Daily responsibilities include but are not limited to frequent interaction with external clients and internal partners, working with various areas of the bank for client resolution, opening and monitoring cases in Service Portal, following up on requests, and occasional telephone communication. Written communication through email is essential between clients and internal partners at all levels of the firm.In this position you will be responding to a multitude of queries from simple transactional items through treasury product maintenance and more complex problem solving queries from clients and internal partners and will resolve through your research and communicate mostly through email. You will be expected to adhere to all departmental and Commercial Banking guidelines. Core functional responsibilities and expectations include but are not limited to the following:
Job responsibilities:
Required qualifications, capabilities and skills
Preferred qualifications, capabilities and skills