Workforce Manager - Quezon City - confidential

    confidential
    confidential Quezon City

    6 araw ang nakalipas

    ₱700,000 - ₱1,600,000 (PHP) bawat taon * Upper Management / Consulting
    Paglalarawan

    As a WFM Business Partner, you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium-sized account or a group of small accounts and other business units or clients.

    • Oversee a medium-sized account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
    • Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
    • Ensure proper resource allocation and cost management across the designated accounts
    • Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
    • Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
    • Provide functional leadership to Resource Planners, Schedulers, and Real Time Analysts

    Qualifications:

    • Bachelor's degree in business, management, or a related field (or equivalent experience); advanced degrees preferred
    • 5+ years of progressive experience in Workforce Management
    • In-depth knowledge of WFM processes and best practices
    • Ability to lead others to solve complex problems, using sophisticated analytical thought to exercise judgment and identify innovative solutions
    • Strong stakeholder/ client management skills
    • Knowledge of resource/ budget creation and execution

    Work set-up:

    • Full onsite
    • Night shift
    • Work location - Araneta / Vertis
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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