- Manages the headcount forecasting and capacity planning process through weekly discussion and analysis of volumes.
- Develops forward-thinking seasonal staffing plan and collaborates across all quadrants to ensure thorough implementation and preparedness.
- Oversees and analyzes financial metrics pertaining to operational functions, ensuring their alignment with budgetary objectives.
- Supervising the resolution of performance-related issues, suggesting enhancements to address root causes, and executing plans to prevent their recurrence.
- Measures and incorporates appropriate schedule shrinkage, inflexibility, and other real-life factors influencing staffing against forecast requirements.
- Guides Workforce team in enabling the optimization of schedules/staffing. Takes responsibility for managing the staffing plan and best matching staffing needs with staffing availability.
- Creates reports on historical data and forecasting results from company systems.
- Implement strategies and tactics to optimize resource utilization and manage staffing levels in response to challenging call volumes and business needs.
- Lead real-time monitoring key performance metrics, including service levels, occupancy, and adherence, to identify trends, patterns and potential issues.
- Communication to Leadership on performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals and making suggestions for corrections to any issues.
- Partners with Operational Leaders across the organization to provide the right and timely level of reporting and insights to allow leaders to run their business effectively.
- Actively advises and provides guidance to the business units around scheduling, labor management and leave management.
- Promotes and fosters growth within the Workforce Department by providing opportunities for learning and development.
- Ensures the standardization and consistency of Workforce processes and in ongoing improvements, enhancements and techniques to those processes within the Healthcare.
- Analyzes and identifies opportunities within the Workforce Department and provides real-time information and solutions to the Sr. Manager, Workforce Management. Coordinates the consistency of workforce guidelines and best practices.
- Proactively identifies and implements process improvement initiatives aimed at enhancing customer satisfaction and real-time monitoring and operational expense.
- Understands and analyzes the impacts of adherence, productivity, shrinkage, attrition, WFM Tool and volumes on service levels and staffing needs.
- Builds and develops high performing teams and create conditions for great performance and development discussions throughout the year.
- Collaborates with departmental stakeholders to understand business needs, anticipate staffing needs, and proactively address potential gaps or challenges.
- Successfully builds and maintains relationships with plan vendors, Team Members and clients.
- Coordinates and assists with work across multiple work teams to ensure high quality and timely solutions.
- Bachelor's Degree (in business/finance or relevant field) or 10 plus years of experience in forecasting or capacity planning to include advanced utilization of workforce management tools and data analysis tools. Strong written and verbal communication skills, including the ability to communicate complex data in comprehensive ways. Proven track record of forecasting models and analysis of key business trends and actual versus budget variances.
- Ability to determine, implement and evaluate business metrics to meet ongoing organizational needs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry.
- Ability to deal with and solve problems using solid judgment skills.
- Exceptional PC skills with multiple products such as Microsoft Office applications including strong MS Excel skills, MS Word, PowerPoint, E-mail, database and Internet software. Ability to handle multiple phone systems.
- Experience in financial analysis/planning, predictive modeling/forecasting, project management and operational analysis.
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Imagine yourself going to work with one thing on your mind: · to deliver the world's best customer experience by striking a balance between service and cost. · Competitive industry salaries and comprehensive benefits packages. · ...
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We are looking for an experienced Workforce Manager to support one of our client accounts. This role is critical in ensuring optimal staffing, strong service level performance, and continuous improvement across workforce operations. · ...
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Manages the headcount forecasting and capacity planning process through weekly discussion and analysis of volumes. Develops forward-thinking seasonal staffing plan and collaborates across all quadrants to ensure thorough implementation and preparedness. · ...
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The Workforce Manager leads the strategic planning execution and optimization of workforce operations across multiple lines of business. This role ensures workforce plans are aligned with business goals client expectations and service level targets. You will lead a team of WFM pr ...
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Remote – Open to candidates in the Philippines · Full-Time | Permanent · Opportunities vary depending on client needs · Use Your Own Device · Join Our Talent Pool – Workforce Manager · We are looking for an experienced Workforce Manager to support one of our client accounts. Thi ...
Quezon City, Manila, Philippines ₱700,000 - ₱1,600,000 (PHP) bawat taon1 araw ang nakalipas
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Manages the headcount forecasting and capacity planning process through weekly discussion and analysis of volumes. Develops forward-thinking seasonal staffing plan and collaborates across all quadrants to ensure thorough implementation and preparedness. · Promotes and fosters gro ...
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We are looking for an experienced Workforce Manager to support one of our client accounts. · ...
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This is a full-time on-site role for a Workforce Manager based in Quezon City. · The Workforce Manager will be responsible for overseeing workforce planning, · capacity planning and program management. · Managing scheduling,Forecasting staffing requirementsAnalyzing operational p ...
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We are looking for an experienced Workforce Manager to support one of our client accounts. · This role is critical in ensuring optimal staffing, strong service level performance, and continuous improvement across workforce operations. You will work closely with RTAs and stakehold ...
Quezon City1 buwan ang nakalipas
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Manages headcount forecasting and capacity planning process through weekly discussion and analysis of volumes. · Develops forward-thinking seasonal staffing plan and collaborates across all quadrants to ensure thorough implementation and preparedness. · Overses financial metrics ...
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+Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. · ...
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Workforce Manager - Quezon City - WNS
Paglalarawan
Job Description:
Qualifications
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Workforce Manager
Buong oras Para lamang sa mga rehistradong miyembro Quezon City, NCR, Philippines
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon, Metro Manila
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Workforce Manager
Buong oras Para lamang sa mga rehistradong miyembro Quezon City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
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Workforce Manager
confidential- Quezon City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City, Manila, Philippines
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon, Metro Manila
-
Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
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Workforce Manager
HGS- Quezon City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Quezon City
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Manager Workforce Management
Para lamang sa mga rehistradong miyembro Quezon City