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    Cash Management Implementation Officer - Manila, Pilipinas - BDO Unibank

    BDO Unibank
    BDO Unibank Manila, Pilipinas

    2 linggo ang nakalipas

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    Paglalarawan

    He/She/They are responsible for the implementation of Cash Management products/services to the client thru over the phone and/or face to face.

    The duties and responsibilities we will trust you with:

    • Ensures initial contact to newly-enrolled Cash Management System clients via SMS and email via sending of user manuals according to the required standard turnaround time.
    • Manages individual calendar to accurately plot and schedule assigned deals.
    • Manages group mailbox to ensure all e-mails received are handled within specified turn-around time.
    • Coordinates with the client to confirm the client's business and technical requirements based on the documents submitted by Business Development team.
    • Coordinates with internal units of the Bank to develop/set up the client's requirements.
    • Ensures that proper coordination within internal units/ training to client is done to eliminate possible customer complaints that may arise due to handling.
    • Conducts completion of thorough user training to ensure that client will be able to do their first live transaction smoothly.
    • Monitors the progress/development of the deal for implementation to provide regular updates to client, Business Development Manager and other internal stakeholders such as Branch partners, Cash hub personnel, etc.
    • Maintains complete and timely record in the system to measure accurate productivity.

    The qualifications you should have are:

    • Graduate of any four or five-year course
    • With at least two years experience in product implementation, documentation, technical support preferably for Cash Management/Bank products and services
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