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    Operation Supervisor - Pasig, Pilipinas - PARK SECURE MANAGEMENT CORP.

    PARK SECURE MANAGEMENT CORP.
    PARK SECURE MANAGEMENT CORP. Pasig, Pilipinas

    1 linggo ang nakalipas

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    Paglalarawan

    JOB SUMMARY

    The Operation Supervisor directly reports to the Operations Manager of the day-to-day operations of the assigned car park's functions and duties.

    The Operations Supervisor carries out responsibilities in all of the following functional areas;

    • Operational Functions
    • Sales and Marketing Support Functions
    • Business Development Support Functions
    • Managing Report Functions
    • Customer Service Management
    • Staff Management
    • Process Improvement/Policy Development
    • Auditing Procedure on Cash Handling, Parking access, Revenue Control Systems & Regulatory Compliance

    SPECIFICATIONS OF RESPONSIBILITIES OPERATIONAL FUNCTIONS

    • Manage and lead all car park employees under assigned carpark
    • Ensure employee compliance and adherence to all company policies and procedures.
    • Review and revise policies if needed and seek management approval
    • Conduct site visits regularly and accomplish the checklist. (45 carpark site per week)
    • Prepare monthly report analysis & recommendations for site visits.
    • Secure operational support during working hours, holidays, and weekends.
    • Maintain open communication with all employees handled, close collaboration with the departments & partner clients with direct concern with operations
    • Operate car park profitability by maximizing sales & minimizing cost
    • Comply with internal sales cost & profitability targets
    • Address conflicts & issues then develop initiatives to improve processes & performance result

    SALES AND MARKETING SUPPORT FUNCTIONS

    • Responsible for managing carpark sales and revenue performance
    • Identify strategies that will boost sales.
    • Tie up with Marketing in identifying and implementing promotional activities
    • Monitor activities, and pricing strategies that increase yield & revenues
    • Monitor sales performance: Growth and Trend (incline and decline)
    • Identify factors that affect the performance & create counteractions immediately
    • Ensure achievement of Sales (Daily & Monthly) Targets set by the management.
    • Strictly monitor financial/cash transaction compliance of all site employees.
    • Monitor Sales updates and Sales Reports and ensure daily deposit of all cash collection
    • Identify loss incurring sites. Counteract & turn around it into an incomegenerating site w/in the month.

    BUSINESS DEVELOPMENT SUPPORT FUNCTIONS

    • Assist and analyze new business development while maintaining existing marketing tools.
    • Contributing to the development of strategic plans & preparations of tender documentation and other proposals for the future expansions of car parking operations.
    • Implement the projection from Business Development and if targets are not met suggest possible adjustments and solutions to be able to hit the target.

    MANAGEMENT REPORTS FUNCTIONS

    • Maintain an updated list of Monthly Parkers
    • Maintain an updated list of all car parks per OS with updated status
    • Prepare reliable, concrete, and complete reports then submit them on a timely basis.
    • Weekly comparison of Sales Report (every Monday)/Daily Sales Report
    • Monthly and Yearly Comparison (1st week of the Month)
    • Card Inventory (Daily)
    • Parking Maintenance Report (weekly)/Cash Handling & Regulatory Compliance
    • Status Report of all parking sites and Audit Report
    • KRA of Lead Cashier, Parking Cashier, Lead Valet, Valet Driver & House Keeping
    • Monthly Management Report (every 7th of the Month)
    • Cost Saving Activities
    • Revenue Generating Activities
    • Audit Control/Compliance
    • Prepare Variance reports (forecast vs actual per site first 6 mos. to 1 yr)
    • Staffing Issues & Resolutions
    • Detail Checking of site reports (HAS, HAR & Deposit Slips)
    • Report on Completion of Sales documentation
    • Report on timelines of sales deposit (HAS/HAR and attachment)
    • Yield Management Report & Implementation Status Report
    • Common Problems and Preventive Solutions

    CUSTOMER SERVICE FUNCTIONS

    • Build and maintain good rapport with lessors, parkers, and potential clients.
    • Manage all customer service, inquiries, complaints & incident reports, and claims in an efficient and timely manner.
    • Monitor employee compliance with standard customer service and handling.

    STAFF MANAGEMENT FUNCTIONS

    • Demonstrate leadership and set directions with clear goals and expectations at each site by developing and/or revising local operating procedures & monitoring performance through hard reports from subordinates to be signed by him
    • Promote harmonious working relationships within the organization and participate in the team briefing process, promoting stability & staff morale.
    • Plan, implement & monitor staff development
    • Regular Performance Coaching and Work Mentoring
    • Performance Feedbacking and Appraisal
    • Regular implementation of Rewards and Recognition
    • Validate new hire training exposure & recommend for deployment
    • Check and maintain standard grooming and selfpresentation of site employees
    • Ensure complete manpower and staff productivity of all car park sites.
    • Supervise & evaluate staff including recruitment, performance management & issues resolutions.
    • Meet & attend monthly operations meetings of your respective carparks to know the needs of the employees
    • Refer to HR for Training and Development for upskilling/reskilling or to qualify for a higher position through promotion.

    OTHERS FUNCTIONS

    • Prepare and recommend quarterly plans for cost reduction initiatives in the car parks
    • Contributing to the preparations of annual budgets of respective car parking operations.
    • Maintain standard compliance of carpark presentation and design. Coordinate closely to Facilities and Design for any repair and construction needed.
    • Coordinate with various departments for all the needs of the carpark sites. (Supplies, Assistance & Reports)
    • Other tasks that may be assigned from time to time

    COMPETENCIES AND SKILLS FOR THE ROLE SKILLS

    • Advance in MS Word, Excel, PowerPoint and Outlook
    • Welldeveloped in written, verbal, and interpersonal communication skills
    • Strong presentation skills


    • Active Learning

    • Understanding the implications of new information for both current and future problemsolving and decisionmaking skills


    • Social perceptiveness

    • Being aware of others' reactions and understanding why they react as they do.


    • Critical Thinking

    • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems


    • Decision Making

    • Identify a conclusion or solution for the betterment of both parties.
    • Provide effective leadership and people management and development
    • Ability to persuade, negotiate, and resolve conflict.

    REQUIREMENTS

    • Must keep confidentiality
    • Teamplayer
    • Trustworthy and Honest
    • Integrity
    • Attention to detail
    • Orientation towards quality

    QUALIFICATION

    • Bachelor's Degree holder preferably Business Studies/Administration/Management or any businessrelated courses
    • At least 35 years of extensive retail industry experience is required in this position
    • Preferably Supervisor/5 yrs and up experienced employee
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