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Store Supervisor Operations
2 araw ang nakalipas
South Star Drug Inc Metro Manila / NCR, Pilipinas Buong orasJOB SUMMARY: · Responsible for the achievement of sales target, and structures in merchandise display, good housekeeping and customer service of the department. · QUALIFICATIONS: · Customer Service Skills · Problem-Solving Skills · Communication Skills · Leadership Skills ...
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Operations Supervisor
2 araw ang nakalipas
Dempsey Pasay, Pilipinas Buong oras· Bachelor's/College Degree in Business/Management/Administration, Accountancy, Math, Engineering (Industrial), Logistics/Transportation or equivalent · With Experience in Warehouse Operations and Transportation (Managerial Level) · Excellent communication and interpersonal skil ...
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Operations Supervisor
2 araw ang nakalipas
Getklean Philippines, Quezon City, Pilipinas Buong orasThis is a full-time on-site Operations Supervisor role located in Quezon City. The Operations Supervisor will be responsible for overseeing the day to day operations of the cleaning team, including scheduling, training, and supervising cleaning staff, managing budgets, and ensuri ...
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Operations Supervisor
4 araw ang nakalipas
Getklean Quezon City, Pilipinas Buong orasThis is a full-time on-site Operations Supervisor role located in Quezon City. The Operations Supervisor will be responsible for overseeing the day to day operations of the cleaning team, including scheduling, training, and supervising cleaning staff, managing budgets, and ensuri ...
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Operations Supervisor
2 araw ang nakalipas
WNS Philippines, Quezon City, Pilipinas Buong orasJob Description: · Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services · Responsible for knowing the intricacies and compliance standards of all key benefit management programs · Works collaboratively ...
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Operations Supervisor
4 araw ang nakalipas
TGServices, Inc. Quezon City, Pilipinas Buong oras1. Manage and supervise TG site operations to meet client requirements and expectations.2. Submits weekly report/updates on operational activities, client and employee concerns, other matters of importance for decision and appropriate action.3. Identify, conduct and recommend tra ...
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Operations Supervisor
2 araw ang nakalipas
WNS Philippines, Quezon City, Pilipinas Buong orasJob Description: · Develop, lead, motivate and manage a highly engaged team of consultants within a contact center or payables environment. · Enable and drive the team to deliver first contact resolution and great customer experiences across the buy, care, change, pay, renew and ...
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Operations Supervisor
2 araw ang nakalipas
Reed Elsevier Philippines Philippines, Quezon City, Pilipinas Buong orasPeople and Performance Management · Ensure new employees are oriented to the organization, its policies, facilities, etc. · Facilitate Employee Training and Development · Manage individual and team scorecard per month · Provide ongoing guidance to employees in the forms of ongoin ...
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Operations Admin Supervisor
2 araw ang nakalipas
Happy Skin Philippines, Quezon City, Pilipinas Buong orasJob purpose · Responsible for providing operational & merchandising support to Operations Team. · Duties and responsibilities · Report directly to the Head of Operations · Process necessary business permits and government mandated requirements for all company-owned stores · Proc ...
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IT Operations Supervisor
2 araw ang nakalipas
John Clements Consultants Inc Taguig, Pilipinas Buong orasJob Title : IT OPERATIONS SUPERVISOR Active 2Education : (IT) or graduate · Location : ONSITE / HYBRID / 1 day WFH/ REMOTE · SHIFT : DAY / MID NIGHT · LOCATION : BGC, Taguig City · JOB DESCRIPTION : · Operations Management : · • Ensure the delivery of the committed support ...
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Cash Operations Lead Supervisor
4 araw ang nakalipas
Neksjob Philippines Makati, PilipinasCash Op Lead Supervisor | Nightshift · Salary: PHP35000/month · Location: Ayala, Makati · We are seeking an experienced Cash Op Lead Supervisor to oversee our cash operations and provide leadership to the cash handling team. The ideal candidate will be responsible for managing ...
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Cash Operations Lead Supervisor
4 araw ang nakalipas
Neksjob Philippines Makati, Pilipinas Buong orasCash Op Lead Supervisor | Nightshift Salary: PHP35000/month Location: Ayala, Makati We are seeking an experienced Cash Op Lead Supervisor to oversee our cash operations and provide leadership to the cash handling team. The ideal candidate will be responsible for managing the day- ...
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Operation Supervisor
5 araw ang nakalipas
WHR GLOBAL CONSULTING Taguig, Pilipinas Buong orasAt least 1 year of operation management experienceMust have good administrative and operations management experiencePreferably with experience in Food Retail ManufacturingWilling to work in BGC Taguig ...
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Operations Supervisor
2 linggo ang nakalipas
Dionne Food Concept OPC Taguig, Pilipinas PermanentPlanning and executing departmental budgets. · Overseeing inventory needs and undertaking office management and administration. · Coming up with effective strategies to enhance the organization's financial health. · Motivating and supervising employees. · Evaluating the performan ...
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Information Technology Operations Supervisor
2 araw ang nakalipas
Conifer Health Solutions Taguig, Philippines, Pilipinas Buong orasThe IT Ops Supervisor will be part of Global Business Center Information Technology team and will report to IT Operations Manager/Team Lead. This position is responsible for working with other GBC IT vertical leaders/teams, HQ IS, Workstream Team Leads/Managers/Directors and as r ...
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Hotel Operations Supervisor
2 araw ang nakalipas
Primer Group of Companies Philippines, Silang, Pilipinas Buong orasResponsibilities · Supervises front desk operations such as guest check-in and check-out, room inventory, and incoming calls · Supervises staff members and delegate tasks as necessary · Train front desk staff in hotel protocols, guest registration, and other duties · Assist the g ...
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Hotel Operations Supervisor
1 linggo ang nakalipas
Primer Group of Companies Silang, Pilipinas Buong orasResponsibilities:- Supervises front desk operations such as guest check-in and check-out, room inventory, and incoming calls- Supervises staff members and delegate tasks as necessary- Train front desk staff in hotel protocols, guest registration, and other duties- Assist the gene ...
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Plant Operations Manager
2 araw ang nakalipas
Welding Industries of the Philippines, Inc. Metro Manila / NCR, Pilipinas Buong oras-Controls and directs plant operations including purchasing in consonance with the corpoprate goals set by the Presiden/CEO o EVP.-Direct the operaions of the Purchasing Department for prompt and continuous supply of raw materials, factory and office supplies and similar request ...
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Office Secretary
2 araw ang nakalipas
Welding Industries of the Philippines, Inc. Metro Manila / NCR, Pilipinas Buong oras.Reports to the office of the Vice President who handles Sales and Marketing Department. · • Perform a wide range of administrative and office support activities for the department head and/or managers and supervisors to facilitate the efficient operation of the organization. · ...
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MIS Head/Supervisor
5 araw ang nakalipas
TDT Powersteel Corporation Manila, Pilipinas Buong orasRole DescriptionThis is a full-time on-site role for an Information Technology Supervisor located in Metro Manila. The IT Supervisor will be responsible for overseeing technical support, troubleshooting, team leadership, and team management. This role will involve managing and ma ...
supervisor, operations - Manila, Philippines, Pilipinas - Qualfon Philippines, Inc.
Paglalarawan
Job Summary
The operations Supervisor reports directly to the Operations Manager.
Main Objectives:
Team Attendance
Monitors attendance of the customer service representatives
Compares login time on the Avaya with the Biometrix data.
Uses the Biometrix data to monitor tardiness.
Balancing of Server
Uses CMS Supervisor tool to generate weekly server assignment for each representative
Balances Miami and Atlanta server for every shift to ensure all calls are catered on time
Team Communication and feedback
Reads emails addressed to the department at the beginning of the shift to ensure all necessary communication, updates and issues are addressed on time.
Department QFN (Attendance) for the day
Checks and updates attendance template
Records number of absences and the reasons ands sends it to the Senior Manager through email.
Manual Logger and Verint Exception Logger
Collates and files reps break schedules based on the data displayed on Verint.
Manually enters acceptable authorized behavior on Verint for exemption.
Scorecard
Collates from the main file Scorecard data and transfers it to a One on One form.
Conducts one on one coaching on rep's scorecard twice a month.
NTE, DA and Coaching Log
Extracts from the main file a serial number to ensure integrity of the memo/document.
Tenders memos to the representative in accordance to the offense being committed.
Submits memos to the HCD for safekeeping and future reference.
Job Profile
Center Updates and URECAF
Disseminates updates to the team during the post shift meeting.
QA Update, QA score, QA Document and RCA
Discusses updates related to Quality in the absence of the Quality Analyst and ensures disciplinary actions for unacceptable QA scores are served.
Assists QAR in conducting RCA for Miami and internal evaluation.
Participates in the activities initiated by the QAR for the betterment of the Team's Performance.
10 day Planner
Records schedules for rep's one on one coaching and activities that will enhance his performance
Area of expertise (Skills)
At least 1 year experience in team leadership in a Call Center setting or other related work.
Other Skills and Experiences (Min)
Six Sigma Certified (preferrably)