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    Food and Beverage Supervisor - Quezon City, Pilipinas - Marivent Hotels and Resorts Inc.

    Marivent Hotels and Resorts Inc.
    Marivent Hotels and Resorts Inc. Quezon City, Pilipinas

    4 araw ang nakalipas

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    Duties and Responsibilities:

    • Participates in the recruitment, selection and training of staff.
    • Supervise and schedule food and beverage staff.
    • Ensure customer satisfaction.
    • Resolve customer complaints, as well as internal conflict amongst staff in a professional manner.
    • Order and maintain inventory control costs.
    • Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
    • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
    • Checking in on dining customers to enquire about food quality and service.
    • Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
    • Monitoring the restaurant's cash flow and settling outstanding bills.
    • Reviewing customer surveys to develop and implement ways to improve customer service.
    • Prepares memos and provide written direction to team/staff members.
    • Follows established departmental policies and procedures.
    • Attends periodic and regular trainings and meetings.
    • Follow established company and departmental standards for personal appearance and behavior.
    • Oversees department and improves staff effectiveness by coaching, counseling and recommending disciplinary action for employees.
    • Directs assignments, assist with work schedules, and approves time.
    • Maintains a hospitable and team atmosphere with fellow staff.
    • Communicates on a regular basis with the Food and Beverage Manager.
    • Ensures optimum staffing levels by coordinating schedules to meet business needs.

    Qualifications, Skills and Experience:

    • Bachelor's degree in business administration or hospitality is advantage.
    • Proven experience working as a supervisor in the hospitality industry.
    • Ability to work in a fast-paced environment.
    • Ability to stand for extended periods.
    • Strong management skills.
    • Excellent organizational skills.
    • Effective communication skills.
    • Exceptional customer service skills.
    • Ability to work well under pressure managing multiple workloads.
    • Proven experience in customer service and stock management.
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