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Mandaluyong City

    Hiring - Italian Bilingual Analyst - Mandaluyong - Neksjob

    Neksjob
    Neksjob Mandaluyong, Pilipinas

    Natagpuan sa: Trabajos diarios PH C2 - 1 araw ang nakalipas

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    HIRING | Italian Bilingual Analyst | Mandaluyong


    Responsibilities:

    • Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
    • Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    • Provide whiteglove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind
    • Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.
    • Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc.
    • Report to QM Geo Leads, any management or technical opportunities
    • Build relationship to create, reinforce, motivate, and guide customers and partners
    • Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
    • Leverage collaboration support tools and processes to expedite resolution of customer issues
    Experience and Technical Skills

    • Must be at least Fluent in Italian language proficiency.
    • At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
    • With M365 administration/troubleshooting skills and experience
    • Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
    • Experience in or exposure to a client facing role
    • Communication skill should be at least B2 or higher
    • Amenable to a flexible work schedule, as the need arises
    Educational Background

    • Bachelor's degree in information technology, Computer Science or other relevant fields
    Certification Good to have

    • Any M365, MS Windows Server, Azure or Exchange
    • Solid foundational knowledge on Windows, Mac OS and other Office Apps
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