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Makati City

    T&E Employee Success Analyst - Makati, Pilipinas - Shell Business Operations - Manila

    Shell Business Operations - Manila
    Shell Business Operations - Manila Makati, Pilipinas

    3 araw ang nakalipas

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    Paglalarawan
    • Gathers data, analyses and reports findings. Gathers data using existing formats resolves disputes and acts as an SME, first escalation level.
    • Conducts analyses to solve relatively standardized or repetitive information and data queries/problems.
    • Works within a limited variety of well-defined procedures and practices (not necessarily standardized) and is supervised on progress and results by manager. Works autonomously within this defined scope, directly supporting management and specialists.
    • Supports stakeholders in understanding analyses / outcomes, guides based on basic data analysis. Interaction with others demands influencing and persuasion in a tactful manner to obtain and understand the background of information.
    • Identifies shortcomings in current processes, systems and procedures and makes suggestions and gives input to improve existing methods, systems and procedures.

    Accountabilities:

    • Provide support and guidance from Card application to expense management.
    • Communicating timely and effectively the requirements of the card process and expense management.
    • Work closely with process experts to recommend fit for purpose Employee Success processes.
    • Working closely with the partner bank in the timely and effective resolution of employees' card requirements.
    • Providing clarity of policy to users and guidance/support to reinforce compliance.
    • Ensuring 100% accuracy of data in EMS and card profile.
    • Productivity: QM (30 cases) , Card Application (20) including queries associated with it.
    • Performing risk assessment and determine level of risks and formulation of mitigations.
    • Ensure KPIs are monitored/achieved and work with the Team in the identification of root causes and sustainable get to green actions.
    • Work with the Leads and process experts on complex process issues and support in the process and WI update if necessary.
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