- Providing back end technical support for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers across English-speaking countries.
- Developing strong customer relationships by providing exceptional onboarding, technical support assistance, and customer retention by providing high levels of customer service utilizing phone, email, and other communication channels.
- Analyzing and providing insights to the customer in setting up the product and overall guest acquisition strategy by driving more awareness
- Build relationships with the customer to promote retention and loyalty.
- Provide continuous feedback on process improvements and on products to mitigate attrition.
- Identifying each customer's support and configuration requirements, setting expectations, and resolving issues whilst delivering against the role key performance indicators (KPIs).
- Ensuring all cases are resolved or escalated to the appropriate party in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritizing caseload appropriately.
- Ensure that all issues are logged accurately on our client's CRM system, and that all cases are closed.
- Assisting with ad-hoc requests as required by management
- Provide training and support for new team members
- Following our client's practice process and procedures, specifically regarding escalating any security concerns or breach of security.
- Providing support on a 24/7 rotating roster which only changes on a quarterly basis to morning shift or night shift. supporting multiple regions across APAC,EMEA & AMERS.
- Have a high level of customer service and exposure to high growth tech products
- Fluent English communication skills, both verbal and written.
- Strong troubleshooting skills - you will be able to quickly analyze problems, determine the root cause, reach a resolution, and resolve issues with a high level of accuracy.
- Operates across several computer platforms and applications at the same time.
- Social skills, ability to interact with a wide variety of people at different levels of seniority, and a laser focus on the customer experience.
- Experience working within a high-volume based SLA and KPI driven environment where your success is determined by great customer outcomes.
- Self-starter with the ability to multitask, manage own time and work under pressure
- A collaborator by nature and focused on building long-term relationships with clients
- Ability to adapt and evolve with new processes and changes quickly.
- Ability to thrive in a fast-paced, agile, and dynamic environment.
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
-
Client Success Analyst
4 araw ang nakalipas
Career Professionals Inc Metro Manila / NCR, Pilipinas Buong orasJob Functions: Main point of contact for assigned clients, building, and maintaining strong relationships. · Understand clients' business requirements and objectives and provide strategic guidance on how our IT solutions can best meet their needs. · Act as a liaison between cli ...
-
T&E Employee Success Analyst
1 linggo ang nakalipas
Shell Business Operations - Manila Makati, PilipinasGathers data, analyses and reports findings. Gathers data using existing formats resolves disputes and acts as an SME, first escalation level. · Conducts analyses to solve relatively standardized or repetitive information and data queries/problems. · Works within a limited vari ...
-
IT Business Analyst
4 araw ang nakalipas
WeSource Management Consultancy Firm Metro Manila / NCR, Pilipinas Buong orasWe are looking for a IT Business Analyst for our bank client in Makati · Salary: up to 200k · Set up: On site · A Business Analyst (BA) in the IT sector plays a crucial role in bridging the gap between technology and business objectives. Here's a typical job description for an ...
-
IT Business Analyst
4 araw ang nakalipas
WeSource Management Consultancy Firm Metro Manila / NCR, Pilipinas Buong orasWe are looking for a IT Business Analyst for our bank client in Makati · Salary: up to 200k · Set up: On site · A Business Analyst (BA) in the IT sector plays a crucial role in bridging the gap between technology and business objectives. Here's a typical job description for an IT ...
-
Data Visualization Expert
4 araw ang nakalipas
Asia Peopleworks Inc Metro Manila / NCR, Pilipinas Buong orasAs a Data Visualization Expert, you will be responsible for turning raw data into meaningful and visually stunning representations that drive actionable insights for the organization. You will work closely with our data analysts, data engineers, and other stakeholders to design, ...
-
Security Analyst
4 araw ang nakalipas
Cambridge University Press & Assessment | Manila Manila, Philippines, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Security Analyst to join our Secur ...
-
Compliance Analyst
4 araw ang nakalipas
SiteMinder Philippines, Manila, Pilipinas Buong orasAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture ...
-
Data Visualization Expert/Developer
4 araw ang nakalipas
Quess Philippines Corp Metro Manila / NCR, Manila, Pilipinas Buong oras1)Work set up: Hybrid - 3x a week · 2)Regular work shift · 3)Work location: BGC · 1. OBJECTIVE & PURPOSE OF THE ASSIGNMENT · As a Data Visualization Expert for the IADA Program, you will be responsible for turning raw data into meaningful and visually stunning representations ...
-
Customer Onboarding Manager
4 araw ang nakalipas
SiteMinder Philippines, Manila, Pilipinas Buong orasAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture ...
-
Compliance Analyst
4 araw ang nakalipas
Microsourcing Philippines Inc Central Luzon, Southern Tagalog, Metro Manila / NCR, Pilipinas Buong orasOur team is looking for Compliance Analyst. Below are some of the job responsibilities: · Compliance Operations Responsible for performing customer due diligence and enhanced due diligence checks on various entity types in Australia to fulfil the identification and verification ...
-
Reports Analyst
4 araw ang nakalipas
Cambridge University Press & Assessment | Manila Philippines, Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Reports Analyst to join our Custom ...
-
Business Analyst
4 araw ang nakalipas
8x8 Philippines, Manila, Pilipinas Buong orasAt 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer E ...
-
Finance Analyst
4 araw ang nakalipas
Derivative Path Philippines, Manila, Pilipinas Buong orasWho We Are · Derivative Path is an award-winning firm providing financial technology and advisory solutions firm that empowers regional and community banks, private equity firms, and corporate clients to access capital markets. Launched in 2013, the Company is solving complex int ...
-
Data Engineer
4 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Manila, Philippines, Pilipinas Buong orasFMCG · Data Driven · About Our Client · One of the largest FMCG company in the country. · Job Description · Design, develop and manage data pipelines and orchestrate data integration that meets business requirements · Identify, design and implement internal process improvements: ...
-
Operational Excellence
4 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Job Overview: · As an Analyst/ Associate within the SPX Express Operational Excellence Team, you will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination ...
-
Operational Excellence Associate
4 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Job Overview: · As an Analyst/ Associate within the SPX Express Operational Excellence Team, you will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination ...
-
Senior Technical Analyst
4 araw ang nakalipas
Microsourcing Philippines Inc Central Luzon, Southern Tagalog, Metro Manila / NCR, Pilipinas Buong orasThe ideal associate will provide quality first response to omnichannel client interactions, provide technical support, and achieve high client satisfaction. We are looking for associates who demonstrate our Vision, Motto, Core Values, and have a High EQ. · Client-Centric: Being ...
-
QA Engineer
4 araw ang nakalipas
Tyler Technologies Philippines, Manila, Pilipinas Buong orasThe Quality Assurance analyst tests and quality assures programs, application modules and products of increasing complexity created by the development team using systematic quality assurance techniques. The analyst will develop automated test scripts, provide support for various ...
-
Reporting and Analytics Analyst
4 araw ang nakalipas
Equinix Philippines, Manila, Pilipinas Buong orasWho are we · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...
-
Operations & Delivery Support Analyst, DataOps
4 araw ang nakalipas
Equinix Philippines, Manila, Pilipinas Buong orasWho are we · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...
Configuration Success Analyst - Philippines, Manila, Pilipinas - SiteMinder
Paglalarawan
At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better togetherWhat We Do...
We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we're the world's leading open hotel commerce platform, supporting 40,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year.
What You'll Do...
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.