- Oversee the onboarding for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers based in the Apac/Asia market.
- Be a Subject Matter Expert for training on SiteMinder labeled products. Have an in-depth understanding of the technology, the service you deliver, and the tools you use in order to mentor the Onboarding Analysts.
- Monitor and analyze your team's training sessions in line with your KPI's, to ensure that individual Onboarding Analysts are delivering a high level of customer satisfaction and meeting their KPIs.
- Adopt and enforce the relevant processes, procedures and policies of SiteMinder's Onboarding Team to ensure a consistently high level of customer service. Where necessary identify shortfalls in the process and procedures and suggest process improvements.
- Ensure improved Onboarding success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented.
- Managing expectations for scheduling training and set-live dates in an assertive manner, ensuring that customers' training is completed effectively and on time.
- Ensure improved Onboarding Success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented.
- Help the team to provide value add information and advice to new customers
- Managing expectations for scheduling training and set-live dates in an assertive manner.
- Strong team leadership/ mentoring skills
- Account management experience
- Ability to continuously identify and implement process improvements
- Ability to identify and implement productivity and efficiency improvements
- Ability to innovate and share with global community
- Have the ability to oversee and correct employee's work, whilst still inspiring and motivating them
- Analyze Dashboards and reports to create action plans for improvement and continuous improvement outcomes
- Ability to deliver training sessions with a high level of energy, enthusiasm and customer engagement
- Ability to operate across several computer platforms (Mac and Wintel) and common browsers (Firefox and Chrome)
- Takes ownership of Cases from end to end
- Great capacity for customer interaction and conflict resolution
- Experience working within an SLA and KPI driven environment
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home) - Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
-
Onboarding & Training Manager
4 araw ang nakalipas
Angkas Philippines, Manila, Pilipinas Buong orasAngkas' mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities. · The Onboarding & Training Manager has a huge role in this mission by enabling Angkas leaders an ...
-
APAC International Onboarding Manager
2 linggo ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, PilipinasJob Description : · Organization Description · Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clien ...
-
Client Onboarding Documentation Management Associate
1 linggo ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · This role educates clients as well as internal partners on various aspects and requirements of the authorization and Treasury Services product documentation. Manage the documentation process for external clients and internal business partners throughout the do ...
-
Onboarding & Offboarding Specialist (Project-Based) - People
4 araw ang nakalipas
Shopee Manila, Philippines, Pilipinas Buong orasJob Description: · Execute the processes of integrating new employees into an organization (onboarding) and facilitating their departure when they leave (offboarding) · Identify areas for improvement in the onboarding and offboarding processes and implement solutions to streamli ...
-
Channel Onboarding Associate
4 araw ang nakalipas
Bank of the Philippine Islands (BPI) Philippines, Manila, Pilipinas Buong orasJob Purpose · Client Onboarding Associate is primarily responsible for promoting and onboarding clients to the Bank's Digital Channels (mainly Vybe) via interaction with clients in branches, payroll releases, caravans and other events. · Client Onboarding Associate's key role is ...
-
Buyer and Acquisition Specialist
4 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Conduct category analytics and explore potential categories for the SCS program, improve sales and conversion rates for suppliers and categories · Establish supplier management strategies and action plans to drive the growth of SCS suppliers · Work closely with ...
-
Healthcare Recruiter
4 araw ang nakalipas
Pride Global Philippines, Manila, Pilipinas Buong orasResponsibilities: · Must be knowledgeable in end-to-end recruitment. · Manage candidate pipelines and applicant tracking systems to ensure accurate and up-to-date candidate data. · Extend job offers, negotiate terms, and facilitate the onboarding process for selected candidates. ...
-
Expansion Specialist
4 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Determining the feasibility of current & planned initiatives through quantitative and qualitative analyses · Prepare detailed plans to track and monitor project development and performance · Source, negotiate for, and fully onboard facilities viable for use by ...
-
Expansion Sub Lead
4 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Determine the feasibility of current & planned initiatives through quantitative and qualitative analyses · Prepare detailed plans to track and monitor project development and performance · Manage the team that source, negotiate for, and fully onboard facilities ...
-
Account Manager
4 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · 1. Onboarding/Offboarding · . Manages Onboarding covering requirements and location validation, account creation, Terms and Conditions acknowledgment, operation training and Go-Live guidelines · . Facilitates Offboarding of Partners covering DTS to Base Plan Do ...
-
Enrollment & Billing Associate
4 araw ang nakalipas
SMOOTHMOVES INC Philippines, Manila, Pilipinas Buong orasSMOOTHMOVES INC is currently seeking an Enrollment & Billing Associate to join our team. As an Enrollment & Billing Associate, you will play a crucial role in managing and coordinating the enrollment and billing processes for our customers and clients. · In this role, you will be ...
-
Retail & Fulfillment Acquisition Specialist
4 araw ang nakalipas
Shopee Manila, Philippines, Pilipinas Buong orasJob Description: · . Responsible for the end-to-end brand acquisition process: pitching, negotiating, vendor accreditation, and onboarding, for SBS (Service by Shopee), the company's warehousing and fulfillment services · . Possess in-depth knowledge of vendor priorities, how to ...
-
Fund Onboarding Analyst
4 araw ang nakalipas
ACCPRO INTERNATIONAL Manila, Pilipinas Buong orasFund Onboarding AnalystJob Description · • Curate collaborative relationships with custodians, fund administrators, and othercounterparties · • Communicate directly with fund managers and third-party administrators, explainingrequirements of the platform and guiding them through ...
-
Project Management Associate
4 araw ang nakalipas
etaily Philippines, Manila, Pilipinas Buong orasPrincipal Duties & Responsibilities: · Manage the end-to-end planning, execution, monitoring, reporting, and closing out of s the standard onboarding process of new Clients · Support the end-to-end financial modeling, planning, execution, monitoring and reporting, and closing out ...
-
IT Contract Administrator
4 araw ang nakalipas
The Dairy Farm Company Limited ROHQ Metro Manila / NCR, Pilipinas Buong orasOverview: We are currently seeking a detail-oriented and organized IT Administrator to oversee various aspects of operations within our IT department. This role will primarily focus on managing purchase orders (PO), purchase requisitions (PR), invoicing, timesheet verification fo ...
-
HR Talent Management Intern
4 araw ang nakalipas
Hitachi Solutions Philippines Corporation Metro Manila / NCR, Pilipinas Part timeThe HR Talent Management Intern will be responsible for: · -Sourcing candidates · -Assist in onboarding · -Perform research work on benefits and HR trends · -Assist in talent management projects. · -Draft email announcements · Qualifications: · -Graduating college student ( ...
-
VC (Venture Capital) Implementations Accountant
4 araw ang nakalipas
John Clements Consultants Inc Metro Manila / NCR, Pilipinas Buong orasRole : VC (Venture Capital) Implementations Accountant · Minimum Years of Experience : 1 Year · Maximum Years of Experience : 5 Year · Location : Pasay · Job Description/Roles & Responsibilities : · As an Implementations Accountant, you will focus efforts on supporting new Fund ...
-
Customer Success Associate
4 araw ang nakalipas
Coast App Philippines, Manila, Pilipinas Buong orasHow to Apply · Resume: Attach your updated resume, highlighting relevant experience and qualifications. · Quick Intro Video: We'd love for you to create a brief (1-3 minute) video introducing yourself. Share why you believe you're an excellent fit for this role, highlight your re ...
-
Innovation and Insights Business Specialist
4 araw ang nakalipas
Neksjob Corporation Metro Manila / NCR, Pilipinas Buong orasInnovation and Insights Business Specialist · Salary Range: PHP53,000 - PHP100,000/month · Location: Mandaluyong City · The Workplace Service Delivery Specialist Resource supports the delivery of tools and job-aids to local Workplace teams. · • Collaborates with CIO Digital W ...
-
Innovation and Insights Business Specialist
4 araw ang nakalipas
Neksjob Corporation Metro Manila / NCR, Pilipinas Buong orasInnovation and Insights Business Specialist · Location: Mandaluyong City · Salary: Level 9 · The Workplace Service Delivery Specialist Resource supports the delivery of tools and job-aids to local Workplace teams. · • Collaborates with CIO Digital Worker team to ensure effect ...
Customer Onboarding Manager - Philippines, Manila, Pilipinas - SiteMinder
Paglalarawan
At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better togetherWhat We Do...
We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we're the world's leading open hotel commerce platform, supporting 41,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year.
About The Customer Onboarding Manager Role...
The Customer Onboarding Manager ensures the efficient operation of SiteMinder's Onboarding team, establishing a consistently high level of customer satisfaction from all customer contact with the Onboarding team.
The Onboarding Manager is responsible for the SiteMinder Onboarding meeting SLA's and that all Onboarding Analysts meet individual KPI's and service levels.
What You'll Do...
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.