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Cebu City

    Quality Assurance Specialist - Philippines, Cebu City, Pilipinas - Booth & Partners

    Booth & Partners
    Booth & Partners Philippines, Cebu City, Pilipinas

    4 araw ang nakalipas

    Booth & Partners background
    Buong oras Teknolohiya/Internet
    Paglalarawan

    Job Description


    About the Client:

    Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.

    Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.

    Responsibilities:
    • Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
    • Will partner and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational strategies
    • Will develop methods for evaluation of program effectiveness
    • Will prepare program reports
    • Will perform other duties and/or special projects as necessary
    • Draft quality assurance policies, guidelines, and procedures
    • Interpret and implement quality assurance standard
    • Identify training needs and organize training interventions to meet quality standards
    • Ensure ongoing compliance with quality
    • Evaluate employees through call listening, side-by-side, live monitoring

    Requirements

    • Must have at least one year of experience in Quality Assurance within the BPO industry
    • Must be amenable to work in shifting schedule
    • Must be amenable to work onsite at our office located in Cebu Business Park


    Benefits

    WHAT WE OFFER:

    Great Place to Work-Certified Company
    Premium HMO
    Holistic employee experience
    Work-from-home and hybrid work setup
    Rewards and incentives
    Monthly engagement activities
    Career advancement opportunities
    Paid referral program
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