Senior SRE/Database Administrator - Taguig, Philippines, Pilipinas - SimCorp

Paglalarawan

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this role is important to us

The Service Delivery Consultant/DBA roles within SCDaaS are responsible for helping clients operate and maintain SimCorp Dimension through a cloud-based offering. The services are proactive and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients.

What you will be responsible for:

• A motivated individual who is willing to work independently and able to assess incident's priority to be able take adequate action with minimal guidance.
• Support and maintenance of SimCorp clients and to all aspects of service delivery around SCDaaS
• Take ownership of incidents and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Work across the Global Team to resolve issues and concerns for end-users in a timely and effective manner.
• Understands support tiers, SLA's and OLA's of incidents to be able to escalate complex issues to senior member of the team.
• Maintain a high degree of customer service for all support queries and adhere to all ITSM service management principles to provide solution and deploying standards of SCDaaS Services.
• Ability to recognize and act responsibly on situations, enabling escalations, as necessary.
• Actively seek advice and support from peers and seniors on more complex issues.
• Applies subject matter knowledge to solve common business issues by leveraging practices and procedures covered by precedents or defined policies.
• Comfortable working cross functionally on both routine and non-routine tasks
• Guide internal and external contacts on defined usage of SimCorp Dimension.
• Generate solutions and implement services that is standard to SCDaaS.
• Communicate effectively and keep knowledgebase up to-date.
• Ability to work with customers on standard tasks and issues.
• Understand the overall nature of the business; recognize inter-dependencies between functions.

What we value:

As a globally focused company, with our HQ in Europe, people are most important asset. We are committed to being a place for you to grow personally as well as professionally.

• At least 8 years of relevant professional experience as a DBA

Technical:

• Daily operations and problem solving of monitoring platforms like OEM, middleware and interfacing, file systems, and database.
• Experienced with DB management, performance tuning, high availability, RMAN, data warehouse, and sizing.
• Worked with Oracle MS SQL databases running in either Linux or Windows OS.
• Understands infrastructure and platforms.
• Linux skills for DBAs, Shell scripting
• Azure cloud (fundamentals and administration)

Operations

• Experienced Service Support practitioner (Incident, Service Fulfilment, Change and Release, Problem, etc)
• Extensively used Service Desk applications and understand service workflow.
• Performed regular maintenance and update of multiple environments (version upgrades, patches, refresh, job scheduling)
• Experience with SimCorp Dimension or other large financial services software products
• Understand mission-critical applications and HA environments.
• Problem analysis and issue resolution of known systemic errors.
• Assess requirements; Identify services or products to improve operations.
• Participated in domain teams and contributed to operational maturity/knowledge creation.
• Experienced with cloud-based platform/infrastructure services.
• Experienced with ITIL and Service Desk solutions like RemedyForce, ServiceNow, or JIRA

Next Steps

Please click the 'Apply' button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, fostering a truly inclusive and empowering environment

**SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to nurturing a workplace that is not only inclusive and collaborative but also dedicated to the personal and professional growth of its employees.**

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