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    Business Transformation Senior Manager - Taguig, Pilipinas - Gratitude Philippines

    Gratitude Philippines
    Gratitude Philippines Taguig, Pilipinas

    2 araw ang nakalipas

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    Buong oras
    Paglalarawan

    RESPONSIBILITIES:

    • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
    • Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
    • Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
    • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
    • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
    • Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
    • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
    • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
    Communicate to key management stakeholders on salient quality issues and business opportunitiesSKILL AND QUALIFICATIONS:

    • Local Preferred - Open to Non-Local
    • Black Belt Trained or Certified with relevant experience in AI and RPA
    • 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
    • At least 10 years of experience in leadership position
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