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    S A P Monitoring Specialist - Metro Manila, Pilipinas - Cafisglobal Inc

    Cafisglobal Inc
    Cafisglobal Inc Metro Manila, Pilipinas

    1 araw ang nakalipas

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    Paglalarawan
    SAP job monitoring belongs to important central monitoring tasks and can ensure that background jobs and job chains
    are running as expected. The team provides real monitoring support and manages system alerts and issues.



    MAIN RESPONSIBILITIES:


    • Responsible for monitoring SAP scheduled jobs 24x7. Identifies and documents issues according to pre-described
    service or operational level agreements. Provides basic resolution or escalates as appropriate following workflow
    process and guidelines. The team can resubmit jobs provided all instructions have been given.

    • Primarily responsible for system monitoring, escalation, and execution of predefined checklist analysis for
    performance and availability across ELSSPI

    • Logs incident ticket to ensure that any issues with central systems, scheduled jobs, and reports are correctly
    handled and escalated to the appropriate support teams

    • Performs customer coordination regarding locking issues and long-running jobs that affect the daily reporting.
    • Should be flexible working with shifts including night shifts.
    Primary Technical abilities:


    • Minimum one (1) year of experience in customer support for a technical software or hardware help desk
    environment handling tier 1 problems in a SAP System.

    • Understanding of SAP performance management systems
    • Good communication skills are a must.
    • Can speak Chinese and/or Italian is a plus but not a requirement
    • Should be flexible working with shifts including night shifts.
    • Has Control M / SAP experience is a plus
    • Excellent interpersonal skills with key decision-makers and different people in a multicultural environment.
    • Strong analytical and problem-solving skills.
    • Linux red hat is a plus.



    BEHAVIOR ABILITIES:


    • Self-motivated, eager to learn in the IT profession
    • Team players must be able to work with people within and outside of the IT department.
    • Customer service oriented
    • Excellent communication skills, verbal and written. English speaking mandatory
    • Ability to analyze and synthe situations and understand the business constraints
    • Willing to do some traveling
    Technical Environment:


    • SAP / ERP
    • Control-M
    • Linux red hat
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