- Assist customers by attending to their queries, concerns, and complaints through phone calls, emails, and/or chat
- Responsible for providing quick, accurate, and comprehensive responses to customers with their inquiries, questions, and concerns regarding their order status, product availability, and payment disputes
- Ensure that customer transactions are processed efficiently and in a timely manner
- Proactively provide information about the company's products and services and upsell related products or services
- Other duties assigned by the immediate supervisorJob Requirements
- With at least 1-2 years of experience handling nonvoice accounts or blended accounts (email, chat, phone)
- Has an excellent phone disposition, and excellent communication skills, both verbal and written
- Enjoys customer interaction and takes the extra mile to engage customers
- Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not requiredSnapshot
-
Phone and Email Support
4 araw ang nakalipas
KDCI Philippines, Davao, Pilipinas Buong orasJob Overview · KDCI Outsourcing is seeking a highly motivated and customer-focused Phone and Email Support to join our team. The successful candidate will be handling inquiries, complaints, and comments as well as providing and recommending solutions as necessary. The ideal candi ...
-
Cyberbacker
1 linggo ang nakalipas
Cyberbacker Careers Davao City, Pilipinas Buong orasA Cyberbacker acts as an administrative support to our clients in a remote setting.RESPONSIBILITIES:TranscriptionPreparing paperworkScheduling of consultation with clientsPreparing and emailing weekly reportsUpdating virtual filesBuild ongoing task listOversee administrative task ...
-
Support Specialist
4 araw ang nakalipas
Zywave Philippines, Davao, Pilipinas Buong orasBrief Description · Philippines Location – Davao · Position Overview · Are you a customer support superstar looking to make a difference Look no further than Zywave As a Support Specialist, you'll have the opportunity to use your skills and experience to guide our customers towar ...
-
Compliance Staff
4 araw ang nakalipas
CIMEM Consumer Distributors Inc. Philippines, Davao, Pilipinas Buong orasPartial Audit Shall facilitate the preparation of partial audit every Saturday and/or is any agent is on scheduled leave or there is a turn-over of accountability. · If there is an inventory variance above Php 1, 000.00, the agent's GLV will not be processed and the agent will be ...
-
Cyberbacker Role
6 araw ang nakalipas
Cyberbacker Careers Davao City, Pilipinas Buong orasCompany DescriptionCYBERBACKER Careers offers permanent work-from-home opportunities to individuals with or without Virtual Assistant (VA) and Business Process Outsourcing (BPO) experience. We are committed to providing exceptional service to our clients by matching them with ski ...
-
Communications Officer
4 araw ang nakalipas
CURE International Children's Hospitals Davao, Philippines, Pilipinas Buong orasThe CURE Philippines Communications Officer is a member of a country-specific CURE hospital team and has a dotted-line reporting relationship with the CURE Mission Support Center (MSC) Communications Manager. The position acts as a liaison and connection among CURE programs, MSC, ...
-
EA to the CEO
5 oras ang nakalipas
Dash10 Managed Services Davao, PilipinasWe are seeking a highly organized and proactive Executive Assistant to support the CEO in managing administrative and executive tasks. The ideal candidate will possess exceptional communication skills, a high degree of computer literacy, meticulous attention to detail, and the ab ...
-
Top BPO in the Philippines Customer Service Rep
1 araw ang nakalipas
RecruiterPH Davao City, Pilipinas Buong orasCebuRESPONSIBILITIES:Provide exceptional customer support experience through multiple communication channels (email, phone, chat)Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the s ...
-
Executive Assistant
4 araw ang nakalipas
Hirearky Philippines, Davao, Pilipinas Buong orasJob Title: Part-Time Executive Assistant (Entry-Level) · Job Overview: · This part-time, entry-level Executive Assistant role is designed for individuals who are looking to kickstart their career in administrative support. The selected candidate will provide essential support to ...
-
Technical support representative
2 araw ang nakalipas
Neksjob Davao City, Pilipinas ContractSeeking a Technical Support Representative for our Telecom Account to provide exceptional customer service and troubleshoot technical issues related to telecommunications products/services via phone, email, and chat.Minimum Requirements?- At least 18 years old- At least HS/SHS Gr ...
-
Service Engineer
4 araw ang nakalipas
San Miguel Corporation Philippines, Davao, Pilipinas Buong orasPURPOSE OF THE POSITION · (Expected outcomes or goals of the position) · Remote and onsite support of end-user related PC hardware and software issues (deployment, installation, troubleshooting) · Support other computing related concerns such as printers (including MFPs), scanner ...
-
Office Secretary
6 araw ang nakalipas
AGRF ECO-GREEN BUILDERS AND SUPPLY INC. Davao City, Pilipinas Buong oras1. Provide administrative support to the office manager, project manager, general contractor, and other construction management staff.2. Answer incoming phone calls and respond to email in a professional way.3. Act as a point of contact for vendors, subcontractors, and various co ...
-
Network Technical Support Engineer
3 araw ang nakalipas
RCX Philippines Davao City, Pilipinas Buong orasThe Technical Support Engineer is responsible for handling customer technical support requests with the highest degree of courtesy and professionalism to address customer issues with one call resolution.You will provide phone and email support to end users on network connectivity ...
-
IT Helpdesk Support
3 araw ang nakalipas
Apollo Technologies, Inc. Davao City, Pilipinas Buong orasGeneral Job Description:1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.2. Performing remote troubleshooting through diagnostic techniques and pertinent questions.3. Determining the best solution based on the issue and d ...
-
Dental Assistant
4 araw ang nakalipas
Lumino The Dentists Philippines, Davao, Pilipinas Buong orasJoin our team as a Dental Assistant/Receptionist on Saturdays · Supportive team environment · Make a difference · The Role · Lumino Ponsonby is currently on the lookout for a Dental Assistant/Receptionist to join the team. · As one of our Dental Assistants, you will work alongsi ...
-
Sales Account Manager
4 araw ang nakalipas
Cubework, Inc. Philippines, Davao, Pilipinas Buong orasJob Title: Sales Manager · Location: Davao · Position Overview: · We are seeking a highly motivated and experienced Sales and Marketing Manager to join our team. The Sales and Marketing Manager will be responsible will be responsible for inbound calls and to set up tours and clos ...
-
Graphic Designer/ UI/UX Designer/ and Web Designer
1 araw ang nakalipas
Kroma Davao City, Pilipinas ContractWe are looking to add a competent Graphic Designer to our team that has a proven track record of building eye-catching custom landing pages. · Your job as a Graphic Designer will be to create aesthetically beautiful, high-converting landing pages that successfully highlight our p ...
-
Sr Quality Evaluator
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Sr Quality EvaluatorJob Description · The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accurac ...
-
Sr Quality Evaluator
3 araw ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Sr Quality EvaluatorJob Description · The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position ...
-
Quality Analyst
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Quality AnalystJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Quality Analyst to join our team. · The future team m ...
Phone and Email Support - Davao City, Pilipinas - KDCI
Paglalarawan
Job OverviewKDCI Outsourcing is seeking a highly motivated and customer-focused Phone and Email Support to join our team. The successful candidate will be handling inquiries, complaints, and comments as well as providing and recommending solutions as necessary.The ideal candidate must be someone who can build a genuine connection with our customers and proactively identify their concerns and needs to provide effective resolutions.
ResponsibilitiesEmployment Type:
On-site / Hybrid - Work 3 days in Ortigas office or Davao office / 2 days remote - applicable to applicants from Davao City and from within reach of Metro Manila
Department:
Contact Center
Work Schedule: 5-day work week, shifting schedule (day, mid, night)