- Have finished at least Senior High School level but Bachelors' degree holder or in progress is highly preferred
- 3 or more years of relevant previous customer services experience (preferably in contact centers, includes time in a quality assurance role)
- 1 or more years in a quality assurance role (BPO-related experience is highly preferred but not required)
- Live customer support experience (phone, chat, email, in-person, etc.) handling US based users.
- Live customer support experience for users in a Japanese speaking country is a plus.
- This role is also open for fresh graduates who are eager to embark on an exciting and rewarding career in the outsourcing industry
- Strong analytical, problem solving and general troubleshooting skills
- Excellent general computer skills Soft skills
- Excellent written communication and interpersonal skills
- Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly manner
- Problem solver, able to multi-task, think creatively and escalate issues and ideas to solve these issues.
- Strong customer first focus and ability to provide excellent white glove support, even when delivering bad news. Proven ability to de-escalate customer issues using soft skills and empathy is key
- Tech-savvy
- Bilingual with intermediate to excellent spoken and written English communications skills and near-native to native Japanese language proficiency
- Familiarity with cultural norms (specifically for Support) of a Japanese-speaking country.
- Experience living in Japanese-speaking country preferred.
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Sr. Associate Quality - Taguig, Pilipinas - Staffwiz Global Outsourcing Inc
Paglalarawan
Job Title :Sr. Associate Quality - Japanese
Work Setup :
WIO
Work Location :
BGC, Taguig
Work Schedule :
Shifting Schedule
Education :