- Incident Management 24/7 – Join the incident bridge and coordinate with respective teams to bring the incident till resolution.
- Understand the issue and business impact, and ask right questions during the incident to bring incident to logical closure.
- Customer facing role with capability to present the right data/ metrics/ KPI to customer on weekly basis.
- Work with SRE team, Tech SME and stakeholders to bring service improvements (Process improvement and Automation initiatives).
- Initiate Impact analysis of the platforms impacted with respective SMEs.
- Will work closely with different Teams, Tech SMEs and stakeholders.
- Good knowledge in MS Azure will be an advance.
- Exposure to monitoring tools such as Dynatrace/Nagios.
- Good in MS Excel and reporting.
- Good exposure to ITIL standards and ability to define / optimize process
- Very good in communication, should be very clear in thought process.
- Should be able to make client level communications (To Major Client stakeholders) well-articulated.
- Drive quality documentation and end to end closure on RCA and CAP of Incidents
- Track patterns of incident and create visibility through data and provide recommendations based on feasibility
- Should be proactive with logical reasoning capability.
- Should be self-driven and go get attitude.
- The ideal candidate should have at the least 7 + years supporting applications hosted in webserver, Monitoring, and application support profile.
- Exposure to project operations/Process Governance
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Incident Manager
2 linggo ang nakalipas
Cambridge University Press & Assessment | Manila Manila, PilipinasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for an IT Incident Manager to join our g ...
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Incident Manager
3 araw ang nakalipas
Safeway Philtech Inc Metro Manila / NCR, Pilipinas Buong orasThis position is responsible for managing service restoration calls during a Mission Critical Incident (MCI). This role facilitates and works collaboratively with Subject Matter Experts, Support Teams and vendors to restore service as quickly as possible. This includes, driving t ...
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IT Incident Manager
5 araw ang nakalipas
Staffwiz Makati, Pilipinas Buong orasKey accountabilitiesDevelop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologiesStandardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform in-de ...
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Incident and Change Management Analyst
3 araw ang nakalipas
FIS Philippines, Manila, Pilipinas Buong orasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Science Travel Percentage : · 0%Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some o ...
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Major Incident Manager
3 araw ang nakalipas
Cognizant Taguig, Metro Manila / NCR, Cebu City, Pilipinas Buong orasCognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded fo ...
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Major Incident Manager
3 araw ang nakalipas
Cognizant Metro Manila / NCR, Cebu City, Taguig, Pilipinas Buong orasCognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded fo ...
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Major Incident Manager
3 araw ang nakalipas
Cognizant Metro Manila / NCR, Cebu City, Quezon City, Pilipinas Buong orasCognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded fo ...
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Incident Management Analyst
3 araw ang nakalipas
APWTech Quezon City, Philippines, Pilipinas Buong orasThe Incident Management Analyst plays a critical role in ensuring the stability and reliability of IT systems and infrastructure to ensure the timely and quality delivery of IT services. · The Analyst monitors and analyzes alerts; identifies and confirms potential incidents; perf ...
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Incident Management Analyst II
2 linggo ang nakalipas
FIS Global Makati City, Pilipinas OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of ...
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Sr. Risk Analyst, Incident and Issue Management
3 araw ang nakalipas
Proselect Management Inc Metro Manila / NCR, Pilipinas Buong orasQualifications 5 years relevant experience · Insurance industry experience is preferred · Relevant tertiary qualifications · Experience in delivering Risk Management services in a global organisation on an enterprise scale · Broad financial services experience with strong underst ...
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Retail Operations Team Member
3 araw ang nakalipas
Nouria Philippines, Manila, Pilipinas Buong orasNouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo ...
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Incident Commander
3 araw ang nakalipas
Willis Towers Watson Manila, Pilipinas Buong orasAs an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible fo ...
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Incident Response Group Analyst
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Willis Towers Watson Manila, Pilipinas Buong orasThe Incident Response Group (IRG) is a key team within Service Desk responsible for the incident management and other ITIL processes. The Incident Response Group Analyst delivers improved client experiences by managing the end to end incident management process and identifying an ...
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Service Desk Manager
3 araw ang nakalipas
Safeway Philtech Inc Metro Manila / NCR, Pilipinas Buong orasThe Service Desk Manager is responsible for managing day to day 24/7 service desk operations. Lead the team to focus on successful outcomes. Take overall accountability for incident management and request fulfillment. Apply ITIL Service Management concepts such as Incident and SL ...
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Cyber Incident Response Analyst
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JTI (Japan Tobacco International) Manila, Philippines, Pilipinas Buong orasBut our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to ...
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Service Manager
3 araw ang nakalipas
The Dairy Farm Company Limited ROHQ Metro Manila / NCR, Pilipinas Buong orasMain Purpose of the Role: · The Incident/Problem Manager owns and champions the Incident & Problem Management process that will be used across DFIT service operations and serve as a prescribed best practice framework for Country IT to adapt. Furthermore, the manager is responsib ...
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Enterprise Incident
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Security Analyst
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QBE Group Shared Services Centre Manila, Philippines, Pilipinas Buong orasPrimary Details · Time Type: Full time · Worker Type: Employee · Job Profile Summary · The role is to provide an effective and proactive response to cybersecurity-related events and incidents to protect QBE's assets and services.In addition, the role will support business stakeho ...
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Senior Software Engineer
3 araw ang nakalipas
Safeway Philtech Inc Metro Manila / NCR, Pilipinas Buong orasREQUIRED:4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience. · At least 3 years working experience as a Support and Maintenance Software Engineer/Analyst · At least 3 years hands on ...
Incident Manager - Manila, Pilipinas - LTIMindtree
Paglalarawan
Own critical incidents related to Websites, Microservices and other businessJob Description:
Skill:
Technical:
Communication:
Interpersonal skills:
Experience:
Certification:
ITIL certification
Azure AZ-900 – Desirable
