Workforce Queue Analyst - Quezon City
1 buwan ang nakalipas
Job summary
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
Paglalarawan ng trabaho
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Mga katulad na trabaho
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. · Efficiently manage call volume and labor resources for inbound and outbound call centers to meet and exceed targets · Monitor designated call centers usin ...
1 buwan ang nakalipas
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world. · At Acquire Intelligence, our mission ...
2 araw ang nakalipas
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · A SNAPSHOT OF YOUR ROLE · As a Workfor ...
1 buwan ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
3 linggo ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · Responds to and acts as the central point of communication in all events and of circumstances impacting account performance. · ...
3 linggo ang nakalipas
Job summary · Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ResponsibilitiesUpdates and processes data for real-time performance analysis. · Obtains quantifiable performance figures (i.e. call volume, AHT, running s ...
3 linggo ang nakalipas
We are looking for an analytical and detail‑oriented Workforce Management Real‑Time Analyst (RTA) to support a premium healthcare account. · Monitor real-time queues, SL, AHT, wait times, adherence, staffing, and shrinkage. · ...
2 linggo ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
3 linggo ang nakalipas
We are looking for an analytical and detail‑oriented Workforce Management Real‑Time Analyst (RTA) to support a premium healthcare account The ideal candidate has 2–3 years of experience in intraday management queue monitoring and WFM reporting ideally within a BPO or healthcare s ...
2 linggo ang nakalipas
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3 araw ang nakalipas
This is a senior commercial analyst position responsible for owning and improving deal support processes. · ...
1 linggo ang nakalipas
The Real-Time Analyst (RTA) is responsible for real-time monitoring of agent adherence, call behaviors, and campaign performance to ensure service level targets are consistently met. · Experience: Minimum 2 years' experience in a call center environment with exposure to Workforce ...
1 linggo ang nakalipas
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1 buwan ang nakalipas
As a senior commercial analyst you will own and improve deal support processes partner with key stakeholders and ensure smooth execution of commercial activities. · ...
1 linggo ang nakalipas
This role performs the installation and repair of servers and edge network devices while ensuring company policies are followed. · ...
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3 linggo ang nakalipas
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2 linggo ang nakalipas
Develop and maintain architecture roadmaps and reference models. · ...
1 linggo ang nakalipas
Under limited guidance the Workforce Scheduler forecasts production volumes to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed. · Create lo ...
6 araw ang nakalipas