Workforce Queue Analyst - Quezon City, Philippines
2 araw ang nakalipas
Job summary
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world.
At Acquire Intelligence, our mission is to help businesses work smarter.
Paglalarawan ng trabaho
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Mga katulad na trabaho
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. · Efficiently manage call volume and labor resources for inbound and outbound call centers to meet and exceed targets · Monitor designated call centers usin ...
1 buwan ang nakalipas
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · ...
1 buwan ang nakalipas
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · A SNAPSHOT OF YOUR ROLE · As a Workfor ...
1 buwan ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
3 linggo ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · Responds to and acts as the central point of communication in all events and of circumstances impacting account performance. · ...
3 linggo ang nakalipas
Job summary · Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ResponsibilitiesUpdates and processes data for real-time performance analysis. · Obtains quantifiable performance figures (i.e. call volume, AHT, running s ...
3 linggo ang nakalipas
We are looking for an analytical and detail‑oriented Workforce Management Real‑Time Analyst (RTA) to support a premium healthcare account. · Monitor real-time queues, SL, AHT, wait times, adherence, staffing, and shrinkage. · ...
2 linggo ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
3 linggo ang nakalipas
We are looking for an analytical and detail‑oriented Workforce Management Real‑Time Analyst (RTA) to support a premium healthcare account The ideal candidate has 2–3 years of experience in intraday management queue monitoring and WFM reporting ideally within a BPO or healthcare s ...
2 linggo ang nakalipas
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3 araw ang nakalipas
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1 linggo ang nakalipas
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1 buwan ang nakalipas
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1 linggo ang nakalipas
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2 linggo ang nakalipas
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6 araw ang nakalipas