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    Client Success Manager - Davao City, Pilipinas - Callbox Asia Pacific

    Callbox Asia Pacific
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    Paglalarawan

    Join the Callbox team and elevate your career as an experienced and motivated professional with proven client success and B2B sales track record.

    As a dynamic and leading player in the B2B marketing industry, Callbox is renowned for delivering tailored solutions to clients worldwide.

    Our Client Success Managers play a pivotal role in ensuring the success of our programs by overseeing team performance, maintaining client relationships, and fostering positive interactions.

    Scope of Responsibilities

    • Oversee the team's performance, ensuring work efficiency and diligently tracking program status.
    • Represent the company during programs, actively engaging with clients, and providing comprehensive reports on every aspect of the program.
    • Maintain and strengthen relationships with the assigned clients through consistent and proactive customer contact.
    • Regularly update clients on program status and promptly address any immediate concerns during programs.
    • Minimize client attrition by skillfully renewing service contracts.
    • Identify potential client concerns and proactively resolve them to enhance overall satisfaction.
    • Upsell clients on additional products and services offered by the company to maximize value.
    • Ensure that the client's Key Performance Indicators (KPIs) needs are met within the specified time frame agreed upon in the contract.
    • Keep the Senior Client Success Manager/Operations Manager informed of any changes or feedback coming from the client.
    • Report directly to the Senior Client Success Manager/Operations Manager; in the absence of the Senior Manager, report directly to the CEO.
    • Undertake additional tasks assigned by the Senior Manager or the CEO.

    Qualifications:

    • Minimum of three (3) years experience as a Supervisor or Manager in a related field.
    • Proven work experience in customerfacing role, preferably in a client success or account management capacity (external)
    • Exceptional ability to communicate and foster positive business relationships
    • High computer literacy and quick learner of new software
    • Selfdriven and proactive nature.
    • Possesses a Bachelor's degree preferably in Communications, Business, Marketing, or IT
    • Amenable to work in an officebased setup.
    • B2B Sales experience is required
    Why Callbox?

    • Fixed Schedule and Weekend Off
    • Lucrative Weekly and Monthly Cash Incentives.
    • Advancement Opportunities
    • Outstanding Health and Medical Benefits
    • Free Meals every day
    • Officebased
    • Monthly Big Corporate events and parties


    • Benefits

    • Medical, Dental Healthcare, Miscellaneous Allowance, Loans, and More

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