- Leads staff involved in supporting with strong knowledge of customer systems and products/services
- Works closely with managers and staff to assess and meet technical support goals
- Trains guides and monitors employee performance.
- Provide weekly and monthly team reports
- Provides ongoing training and coaching
- May monitor calls and exam sessions in technical support group and helpdesk to ensure proper productivity and quality
- Participates in the development, implementation, and update of technical support training
- Ability to logically assess difficult situations in a timely manner keeping in mind fairness between candidate and employee policies and procedures
- Ability to act as leader in Supervisory or Managers absence in ensuring the properly running of the technical supported exam sessions
- Work and communicate effectively with various levels of management and sponsors and act in the best interest of all parties involved
- Creates departmental correspondence and reports and responds to customers through written communication
- Coordinates work and vacation schedules of team members. Ensures technical support representatives provide prompt, courteous and knowledgeable service to all customers
- At least 2-3 years solid experience as a Team Leaderhandling technical account in a BPO industry
- Graduate of any 4 year course
- Excellent communication skills
- Amenable to work in a shifting schedule
- Amenable to work full-time onsite ( Ortigas, Pasig )
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Team leader
1 linggo ang nakalipas
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Team Leader
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MicroSourcing Pasig City, Pilipinas. Sets Daily and Monthly Goals for the workgroup and coaches agents to reach targets · . Shares results with supervisors and team weekly · . Resolves escalated customer service issues · . Hires and trains new customer service agents · . Provides training, coaching and direction t ...
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Team Leader
4 araw ang nakalipas
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Team Leader
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RecruiterPH Pasig, Pilipinas Buong orasSkills: Excellent written and oral communication skills Working knowledge of Excel and other Microsoft tools Experience in handling team of 40ppl Graduate from any stream Willing to work in any shift. ExperienceMinimum 4 years' experience US calling process.Job Responsibilit ...
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Team Leader
12 oras ang nakalipas
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Team Leader
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Team Leader
4 araw ang nakalipas
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Team Leader
20 oras ang nakalipas
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Team Leader
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RecruiterPH Taguig, Pilipinas Buong orasQualification and Competencies RequiredCommunication Skills · • Fluency in English speaking and writing · • Strongand effectiveverbalandwrittencommunication skills · • Good listeningskills · • AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills · • Profici ...
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Team leader
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Team Leader
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6 araw ang nakalipas
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20 oras ang nakalipas
Kinect Incorporated Quezon City, Pilipinas Buong orasJOB DESCRIPTIONThe Sales Team leader effectively manages and is responsible for the team's performance to meet individual and team revenue goals. They should have outstanding communication and strong leadership skills.Main Duties and Responsibilities: · Set and define individual ...
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2 linggo ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, ass ...
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Operations Team Leader
4 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · As an Operations Team Leader within the Consumer & Community Banking division, you will play a crucial role in the Reconciliation Services team. You will have the opportunity to supervise and support key financial products, while interacting with a high-volume ...
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Sales Team Leader
4 oras ang nakalipas
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1 linggo ang nakalipas
Atos Taguig, PilipinasEviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and se ...
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Telesales Team Leader
16 oras ang nakalipas
MFast Inc. Quezon City, Pilipinas Buong orasL-eading and managing a team of telesales representatives to achieve sales targets and objectives.-Propose salary policies, incentives, and contests tailored for telesales staff, ensuring alignment with the company's budget while maintaining competitiveness in the market-Recruit, ...
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Recruitment Team Leader
1 linggo ang nakalipas
Teemwork Philippines, Taguig, Pilipinas Buong orasJob Description: · Work closely with management on all diversity initiatives involving recruitment to ensure fairness on hiring process. · Use various methods to recruit and network with potential candidates including social media platforms, networking events and job fair. · Pro ...
Technical Team Leader - Pasig, Pilipinas - Datamatics Careers- Philippines
Paglalarawan
Responsibilities & Duties:
Qualifications: