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    Sales Consultant - Philippines, Quezon City, Pilipinas - Reed Elsevier Philippines

    Reed Elsevier Philippines
    Reed Elsevier Philippines Philippines, Quezon City, Pilipinas

    6 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Responsible for contacting customers who have lapsed journal subscriptions. Persuade account holders to renew, upsell additional titles and process advanced renewals. Submit reports on a timely basis. Such reports should be accurate, has a backup copy and detailed notation should be seen to track work history. The Sales Consultant should also be able to hit and exceed the required dollar quota amounts prescribed. The Sales Consultant should have a strong and determined attitude by maximizing call and email efforts. A stamina for rejection with a staying power to continue and complete the calling timeframe until new leads are provided. One must be creative and diligent in creating a variety of email and voicemail templates. This role should also be adept with US time zones and must have a good sense of timing when making calls. The Sales Consultant should be able to uncover reasons for decline and overcome objections. One must commit to an end-to-end process.

    Accountabilities:

    • Well-developed verbal and written communication skills (essential)
    • Strong, persuasive communication skills is essential
    • Ability to communicate with staff at all levels within a business (essential)
    • Excellent English grammar and communication skills
    • Great listener and a quick thinker
    • Highly developed computer skills including Word, Excel, PowerPoint, etc.
    • Ability to work with employees and management of all levels
    • Strong attention to detail is required
    • Motivated and able to provide suggestions to bring work processes to best practice standards
    • High level of cultural sensitivity
    • Data management experience is a strong advantage
    • Ability to quickly adapt to varying client and/or project demands
    • Excellent time and organizational skills
    • Team player and flexible to step into whatever role is needed to provide excellent customer service
    • Other duties as assigned

    Qualifications:

    • Bachelor's Degree Holder
    • Has at least 2 years of Inside Sales Experience (Preferably with background in Retention or Renewal)
    • Excellent Communication Skills
    • Experience handling Oracle, Integra and Delta is a plus

    Why join us

    • Competitive package with annual increase and incentives
    • Career Development Programs
    • Day 1 HMO with 4 dependents (free)
    • Day 1 Life and Accident Insurance
    • Flexible Retirement Plan
    • 24 PTO annually, 30 PTOs on 5th year
    • Hybrid work setup.
    • IT equipment will be provided upon hire.
    • Our Recruitment process is 100% virtual.
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