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    Operational Excellence Sr. Analyst - Taguig, Manila, Pilipinas - Willis Towers Watson

    Willis Towers Watson
    Willis Towers Watson Taguig, Manila, Pilipinas

    5 araw ang nakalipas

    Willis Towers Watson background
    Buong oras Accounting /Pananalapi
    Paglalarawan

    The Role

    Data Analysis and Dashboarding

    • Collect, validate and analyse data fr om various sources to measure and monitor the performance of Outsourcing GB processes and functions
    • Use data analysis and visualisation tools, such as Excel, Power BI, etc., to present data in a clear and compelling way
    • Create and maintain dashboards and reports to provide visibility and insights on key metrics, trends, issues and opportunities
    • Provide data-driven recommendations and feedback to the Operational Excellence Lead and other stakeholders to support decision making and improvement actions
    • Analyse complex datasets and identify patterns, correlations, anomalies and insights that can inform business decisions and actions
    • Create and automate reports and dashboards that can be easily accessed and updated by the relevant stakeholders and users

    Continuous Improvement Projects

    • Lead and/or participate in improvement projects, using Lean or other methodologies, to deliver process efficiencies, quality enhancements, cost savings and customer satisfaction
    • Apply problem-solving and root cause analysis techniques to identify and address process gaps and issues
    • Design and implement process improvements, ensuring alignment with the operational excellence standards and best practices
    • Monitor and evaluate the impact and sustainability of improvement projects, using data and feedback
    • Coach and mentor other team members and stakeholders on continuous improvement tools and techniques

    Change Management and Communication

    • Support the Operational Excellence Lead in developing and executing the change management and communication plan for the operational excellence agenda and the move to the target operating model
    • Engage and collaborate with internal and external stakeholders, across different geographies, to understand their needs, expectations and feedback
    • Develop and deliver engaging and professional communications, using various channels and formats, to inform and influence stakeholders on the operational excellence initiatives and outcomes
    • Facilitate and participate in workshops, meetings, presentations and other forums to share best practices, lessons learned and success stories
    • Create highly presentable and polished PowerPoint presentations that can effectively communicate the key messages and findings of the data analysis and improvement projects
    • Present at a high level and gain buy-in from key stakeholders on the value and benefits of the data analysis and improvement projects

    The Requirements

    Knowledge:

    • 5+ years of work experience working as part of a Continuous Improvement/Operational Excellence/Lean Team within the service sector
    • Bachelor s degree or equivalent in a relevant field, such as business, engineering, statistics, etc.
    • Data analysis and dashboarding tools and techniques, such as Excel, Power BI, Tableau, etc.
    • Continuous improvement methodologies and tools, such as Lean, Six Sigma, etc.
    • Understanding of change management and communication principles and practices
    • Awareness of the Outsourcing GB functions, processes and systems

    Skills:

    • Excellent analytical and problem-solving skills, with the ability to interpret and present data in a meaningful way
    • Effective project management and organisational skills, with the ability to plan, execute and monitor multiple projects simultaneously
    • Impressive communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
    • Customer focus and service orientation, with the ability to deliver high-quality solutions that meet customer needs and expectations
    • Self-motivated and proactive, with the ability to work independently and as part of a team
    • Flexible and adaptable, with the ability to cope with change and ambiguity
    • Creative and innovative, with the ability to generate and implement new ideas and solutions
    • Proven track record of calculating and delivering FTE savings across multiple locations in a global professional services organisation

    People Skills:

    • Relationship building aptitude to develop productive working relationships with internal and external stakeholders
    • Effective influencing skills to support others with the adoption of change and improvement actions
    • Team player able to work collaboratively and constructively with others
    • Self-development committed to continuous learning and improvement
    • Coaching and mentoring able to share knowledge and skills with others and support their development
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