- Respond to general non-sales related customer inquiries
- Interface withclient sales organization& finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questions
- Supportclient sales organizationon generalcustomer inquiries and opportunities
- Escalate and follow-up on support and service calls as necessary
- Process various orders and contract requests including Blanket Work Orders, Change Orders, purchase orders, as well as other routine contract transactions (such as pre-configured SOW for new business)
- Update customer database and ensure accuracy of information
- Prepare customer activity & performance reports and create spreadsheets for various support-related statistics for internal use as well as for external use by clients as needed
- Perform general e-mail communications related to Deltek events, service changes, or outages
- Coordinate with the billing team on invoice changes and corrections as well as e-billing requests
- Run various Salesforce reports and provide update/tracking information to management
- Bachelor's degree in Business, Finance, or related
- 1 - 2 years customer service experience in a technology related environment experience with ERP a plus
- Strong organizational skills with attention to detail and accuracy
- Excellent customer service skills and interpersonal, verbal and written communication skills
- Familiarity managing database information
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operations support
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KMC MAG Solutions Inc Philippines, Taguig, Pilipinas Buong orasMake your next big career move by applying as KMC Solutions' next OPERATIONS SUPPORT & CUSTOMER SUPPORT EXECUTIVE · CBIP Logistics is a Hong Kong headquartered 4PL logistics company, specializing in e-commerce logistics throughout Asia Pacific, the US, EU and UK. We can manage ev ...
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Services Sales Operations Support
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Deltek Systems Makati, Pilipinas Buong orasPosition Responsibilities · Customer ServiceRespond to general non-sales related customer inquiries · Interface withclient sales organization& finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questio ...
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KMC Solutions Inc Makati, PilipinasDirector of Customer Operations COE Manila, Philippines · Description · The Director of Customer Operations has a critical role on Zenni's award-winning Customer Support team. With your functional expertise in support operations and management, you will be overseeing all aspects ...
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Financial Times Manila, PilipinasAbout Us · The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. Itâs the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers s ...
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Operations Support Team Lead
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Solutions Sales Operations Support - Makati, Pilipinas - Deltek Systems
Paglalarawan
Position Responsibilities
Customer ServiceSales Support
Account Administration