Trabaho
>
Makati City

    Director of Customer Support Operations - Makati, Pilipinas - KMC Solutions Inc

    KMC Solutions Inc
    KMC Solutions Inc Makati, Pilipinas

    5 araw ang nakalipas

    Default job background
    Paglalarawan

    Director of Customer Operations COE Manila, Philippines

    Description

    The Director of Customer Operations has a critical role on Zenni's award-winning Customer Support team. With your functional expertise in support operations and management, you will be overseeing all aspects of contact center operations to ensure exceptional customer service, operational efficiency, and regulatory compliance. This role will be responsible for driving improvements in our customer satisfaction by championing quality of service and ensuring customers needs are understood and addressed.

    Requirements

    Set the short and long term strategy for support teams, with a focus on empathy, quality and issue resolution

    Develop our COE management team

    Drive improvements in our customer satisfaction by championing quality of service

    Manage the budget in concert with service standards and unit economics required for business success

    Ability to take on other teams that are people and process heavy

    Develop an effective tiered system of support

    Lead cross-functional teams and collaborate with internal stakeholders to achieve organizational goals and objectives

    Provide regular updates to senior leadership on KPIs, team performance, and progress towards strategic goals

    Work with Product and Engineering teams to leverage AI and Automation solutions

    Maintain a feedback loop with Voice of the Customer for insights into customer issues and bottlenecks

    What skills do you need?

    Experience in a leadership role with a contact center environment

    Proven track record of success in improving contact center efficiency, performance, and customer satisfaction

    Ability to develop and implement effective strategies that align with organizational goals

    Excellent communication skills for effective collaboration across departments and with various stakeholders

    Ability to effectively manage multiple priorities, delegate tasks, and work independently

    Ability to trouble-shoot problem areas and recommend and develop effective system and process improvements

    Project management and organizational skills

    Ability to work effectively under pressure and meet deadlines

  • KMC MAG Solutions Inc

    operations support

    5 araw ang nakalipas

    KMC MAG Solutions Inc Philippines, Taguig, Pilipinas Buong oras

    Make your next big career move by applying as KMC Solutions' next OPERATIONS SUPPORT & CUSTOMER SUPPORT EXECUTIVE · CBIP Logistics is a Hong Kong headquartered 4PL logistics company, specializing in e-commerce logistics throughout Asia Pacific, the US, EU and UK. We can manage ev ...

  • Deltek Systems

    Solutions Sales Operations Support

    5 araw ang nakalipas

    Deltek Systems Makati City, Philippines, Pilipinas Buong oras

    Position Responsibilities · Customer ServiceRespond to general non-sales related customer inquiries · Interface withclient sales organization& finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questio ...

  • Canon Business Services ANZ

    Operations Support Coordinator

    5 araw ang nakalipas

    Canon Business Services ANZ Taguig, Philippines, Pilipinas Buong oras

    About Us · As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with cu ...

  • Deltek Systems

    Services Sales Operations Support

    2 linggo ang nakalipas

    Deltek Systems Makati, Pilipinas Buong oras

    Position Responsibilities · Customer ServiceRespond to general non-sales related customer inquiries · Interface withclient sales organization& finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questio ...

  • Financial Times

    Operations Support Analyst

    5 araw ang nakalipas

    Financial Times Manila, Philippines, Pilipinas Buong oras

    About Us · The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. Itâs the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers s ...

  • Johnson Controls International

    Operations Support Associate

    1 linggo ang nakalipas

    Johnson Controls International Manila, Pilipinas Buong oras

    What you will do: · Participates in driving productivity, profitability, and customer satisfaction for assigned customer(s) through the order life cycle. · Partners with branch service teams to manage resources to meet contractual obligations. · Provides accurate and prompt order ...

  • HR Network Inc

    ICT Operations Support Specialist

    5 araw ang nakalipas

    HR Network Inc Taguig, Pilipinas Buong oras

    The main purpose of this position is to assist the CTO/CIO on the day-to-day matters of the operations.Responsibilities:Provide ICT support and maintenance to our offices and clients.Provide internal and external user support as needed.Responsible for all software, hardware, netw ...

  • Willis Towers Watson

    Cloud Operations Support Engineer

    5 araw ang nakalipas

    Willis Towers Watson Taguig, Manila, Pilipinas Buong oras

    Our Current Cloud Operations teams is looking to expand as we continue to increase our use of the Azure Cloud. We currently provide end to end support for the various Azure subscriptions Globally. · We are looking for a Cloud Operations Engineer, you will be part of a team that k ...

  • Shopee

    Operations Support Specialist

    5 araw ang nakalipas

    Shopee Philippines, Manila, Pilipinas Buong oras

    Job Description: · Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following: · Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions - voucher creation etc.) · Check's price listed, vouche ...

  • Polytechnic University of the Philippines

    Jr. Operations Support Analyst

    5 araw ang nakalipas

    Polytechnic University of the Philippines Philippines, Taguig, Pilipinas Buong oras

    Description: · The main purpose of this role is to deliver a high-quality customer experience across the Korn Ferry online products business. · Duties and Responsibilities: · The Operations Support Analyst will be responsible for all logistical aspects of a client engagement incl ...

  • WTW

    Cloud Operations Support Engineer

    1 linggo ang nakalipas

    WTW Taguig, Pilipinas Paid Work

    Our cloud operations team is continuously expanding in terms of services and technology. We are looking for a Vulnerability Management Lead, you will play a crucial role in ensuring the security and stability of our technology infrastructure across the whole company. You will be ...

  • Cambridge University Press & Assessment | Manila

    Operations Support Team Lead

    2 linggo ang nakalipas

    Cambridge University Press & Assessment | Manila Manila, Pilipinas Buong oras

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are seeking a passionate Operations Support Team Lea ...

  • Cambridge University Press & Assessment

    Operations Support Team Lead

    5 araw ang nakalipas

    Cambridge University Press & Assessment Philippines, Manila, Pilipinas Buong oras

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for an Operations Support Manager to joi ...

  • JT International (Philippines), Inc.

    ServiceNow Operations Support Engineer

    5 araw ang nakalipas

    JT International (Philippines), Inc. Manila, Philippines, Pilipinas Buong oras

    We are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...

  • MicroSourcing

    Operations Support Specialist

    5 araw ang nakalipas

    MicroSourcing Philippines, Quezon City, Pilipinas Buong oras

    We are seeking a detail-oriented and efficient Operations Support Specialist to join our team. · The successful candidate will play a crucial role in maintaining and creating up-to-date lease · records for the residents of our multifamily apartment communities and ensuring the · ...

  • JT International S.A.

    ServiceNow Operations Support Engineer

    1 linggo ang nakalipas

    JT International S.A. Manila, Pilipinas

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We belie ...

  • Home Credit Philippines

    Sales Support Operator

    5 araw ang nakalipas

    Home Credit Philippines Philippines, Quezon City, Pilipinas Buong oras

    You know you are the righ fit if you are/have: · Atleast 1 year experience in an administrative role · Good communication skills · Proficient in MS Application · Able to work with minimal supervision and in a fast-paced environment. · Open to fresh graduates · As part of our grow ...

  • ADP

    Worldwide Sales Operations Sales Tools Support Sales Automation Specialist

    1 araw ang nakalipas

    ADP Makati City, Pilipinas Not Specified

    Position Description At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belon ...

  • Equinix

    Operations & Delivery Support Analyst, DataOps

    5 araw ang nakalipas

    Equinix Philippines, Manila, Pilipinas Buong oras

    Who are we · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...

  • Teleperformance

    Security Analyst

    5 araw ang nakalipas

    Teleperformance Makati, Pilipinas Buong oras

    Job Summary: · Align current business processes with client requirements and external security standards/obligations such as Visa PCI DSS, ISO27001, and ISO27002, HIPAA, BITS, etc. · Duties/Responsibilities: · Identifying and remedying security deficiencies and gaps with business ...