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    Guest Services Associate - Central Visayas, Pilipinas - NUSTAR Resort

    NUSTAR Resort
    NUSTAR Resort Central Visayas, Pilipinas

    2 araw ang nakalipas

    Default job background
    Paglalarawan
    Department

    Guest Services

    Employee Type

    Probationary

    Job Responsibilities

    • Handle in-bound and outbound via various communication channels including social media
    • Perform reservations for hotel room, restaurant, transportation and other 3 rd party services, perform up-sell and cross-sell whenever opportunity arises.
    • Executes data entry, order processing, report generation, escalation, billing and processes
    • Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
    • Excellent knowledge of property products, reservation system and customer service
    • Ensure resolution of all reservation issues and consistent provide feedback to Hotel Operations on-behalf of casino patrons and Casino Marketing team.
    • Work closely to operations team to implement and maintain a proper and smooth day by day operations.
    • Remains up-to-date with all promotions in and around the property.
    • Generate reports for specific business units' reference.
    • Perform other job-related duties as assigned by the Management.

    Qualifications

    • Graduate of any Bachelor's degree course.
    • A minimum of 1-2 years related work experience.
    • Excellent communication and interpersonal skills.
    • Wide knowledge on computer applications.
    • Excellent problem solving and analytical skills.
    • Strong organizational skills
    • Positive attitude and work ethics
    • Must be able to work varied shifts including nights, weekends and holidays.

    Experience Range Range (Years)

    1 - 5 years

    Job posted on
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