- Quality Assurance is responsible for the daily supervision and management of a team of Quality Assurance Representatives (QAR).
- Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards
- Work with supervisors and management to ensure that all associates are meeting quality standards
- Provide training as needed to both new hires and experienced associates
- Attend and contribute to both internal and client calibration sessions
- Carry out reward and recognition programs as outlined by EVerise and the client
- Remain knowledgeable on project information by keeping training manual and memos updated
- Track trends and make recommendations for refresher and/or up training to the trainer(s)
- Any other duties and responsibilities assigned by management of the company
- Interview and train QA team
- Provide coaching and support to QARs-Coordinate quality results with other states
- Develop bridge building programs with Operations teamQualifications:
- Green Belt Certified/Black Belt Trained (for either Lean Six Sigma or Six Sigma)
- 3-5 years QA experience in a Managerial capacity
- High school diploma or equivalent required
- some college preferred
- Deep domain expertise in Continuous Improvement practice/application/methodologies
- Well versed in the use of QC tools
- Project Management skills
- Excellent oral and written communication skills and detail
- oriented
- High level proficiency in MS Excel-Exceptional motivational and interpersonal skills
- Able to work independently
- Flexible Schedule-Dependability regarding completion of assignments and attendance
- If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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Training Manager
Natagpuan sa: Foundit PH A2 - 1 linggo ang nakalipas
Filinvest Group Cebu City, PilipinasFILINVEST COMPANY: QUEST HOTEL AND CONFERENCE CENTER CEBU (PROPERTY SPECIALISTS RESOURCES INC.) · Position Summary: · The Training Manager proposes and establishes an appropriate training culture to ensure organizational commitment to its people by ensuring appropriate levels of ...
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manager, training
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Qualfon Philippines, Inc. Cebu City, PilipinasJob Summary · The Training & Development Managerdesigns and develops training programs & Processes, implements training programs. Works with training providers to develop suitable course content. Also is responsible for managing reports by monitoring periodic data. They're also r ...
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Training Specialist II
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Cebu City, Pilipinas Buong oras. There have been 32 applications for this position · . This job opening has been viewed 3390 times · Job DescriptionWe wish to inform you that DSWD Field Office VII has the following vacant Contract of Service position: · One (1) slot for Training Specialist II · Status of Em ...
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Training and Delivery Consultant
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Verizon Cebu City, PilipinasWhen you join Verizon · Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe t ...
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Training and Delivery Consultant
Natagpuan sa: beBee S2 PH - 5 araw ang nakalipas
Verizon Cebu City, Pilipinas Buong orasWhen you join Verizon · Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe t ...
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Assistant Training Manager-Cebu US Healthcare experience prior
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
BPO-services Cebu City, Pilipinas PermanentAssistant Training Manager-Cebu US Healthcare experience priormust have US Healthcare experience prior authorization/RCM/UMR/Claims/Billing/Pharmaceutical/B&E/Clinical Appealscan work onsite. can start asap. amenable working the graveyard shift. can work on-site in Cebu45k to 50k ...
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training officer
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
Concerted Management Corporation Central Visayas, Pilipinas· REGIONAL TRAINING OFFICER · The role will be responsible for training and enhancing the competencies of our Visayas employees. · The RTO will help in the planning and the implementation of training programs and workshops in a way that is interesting and useful to our Motortra ...
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Training Manager
Natagpuan sa: Trabajos diarios PH C2 - 1 araw ang nakalipas
BPO Seats Cebu, PilipinasReports to: Call Center Director · PT / FT: FT · Job Summary · Responsible for delivering new hires and Training to support IntelyCare business. Work directly with Call Center Manager, Director, and IntelyCare training team, training internal new hires and current staff members t ...
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Sr. Training
Natagpuan sa: Trabajos diarios PH C2 - 2 araw ang nakalipas
RSD Human Resources Management Consultancy CEBU, PilipinasThe Manager - Quality Assurance is responsible for the daily supervision and management of a team of Quality Assurance Representatives (QAR). The Manager's primary role is that of coach and teacher to ensure that the QAR's meet or exceed the standards set forth by Everise and the ...
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Manager, Surveillance Training
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
NUSTAR Resort Central Visayas, PilipinasDepartment · Surveillance Operations · Employee Type · Probationary · Job Responsibilities · Recruitment & Training of new and existing employees. · Assist in preparation & delivery of the Training Package and Lesson Plans for the pre-opening Surveillance Training Program. · Coac ...
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Senior Training and Quality Manager
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Dynata Central Visayas, Philippines, Pilipinas Buong orasPosition Summary · The Call Center Senior Training & Quality Manager will be responsible for overseeing the Global Training and Quality department and will be tasked with the development, implementation, and continual improvement of training and quality assurance programs across ...
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Technical Training Instructions Head
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
AboitizPower Central Visayas, Philippines, Pilipinas Buong orasJob Description: · The position is responsible for overseeing the instructions pillar of the business group's (Thermal Power Plants) Technical Academy which mainly functions for the implementation of technical training and development programs for Operations and Maintenance. It w ...
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Process Excellence and Training Team Leader
Natagpuan sa: beBee S2 PH - 3 araw ang nakalipas
Kuehne Nagel Cebu, Pilipinas OTHERAre you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. You will be joining our high performing Knowledge Center Finance team in Cebu. Your ...
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facilitator, mission office
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
Qualfon Philippines, Inc. Cebu City, Pilipinas Buong orasJob Summary · Duties & Responsibilities: · Develops sustainable training activities for the entire quarter/year · Implements the training calendar timely & properly · Amends training calendar based on business/client needs · Reports to immediate superior for comments and recommen ...
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Quality Assurance Specialist
Natagpuan sa: Foundit PH A2 - 14 oras ang nakalipas
Booth & Partners Cebu City, Philippines, Pilipinas Buong orasJob Description · About the Client: · Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines. · Our smart tailored outsourcing and HR ...
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administrative officer v
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Cebu City, Pilipinas Buong oras. There have been 0 applications for this position · . This job opening has been viewed 2838 times · Job DescriptionADMINISTRATIVE OFFICER V · Division/Program : ADMINISTRATIVE DIVISION · Salary Grade : SG 18 (Php 46,725.00) · Place of Assignment : Field Office VII, Cebu City · ...
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Chat Support Retail Account
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
METACOM Cebu City, PilipinasCHAT SUPPORT RETAIL ACCOUNT · Cebu - IT Park · Retail (Chat) · Shifting · Office Work · 6 Months · High School Graduate (Old curriculum) / ALS Graduate · (at least HS Grad (old curriculum) / SHS Grad | with/without BPO experience | Excellent Communication skills | WOSA | · Additi ...
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social welfare assistant
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Cebu City, Pilipinas Buong oras. There have been 116 applications for this position · . This job opening has been viewed 4620 times · Job DescriptionWe wish to inform you that DSWD Field Office VII has the following vacant Contractual positions: · Two (2) slots for Social Welfare Assistant · Status of Emplo ...
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Administrative Officer I
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Cebu City, Pilipinas Buong oras. There have been 0 applications for this position · . This job opening has been viewed 4994 times · Job DescriptionWe wish to inform you that DSWD Field Office VII, Cebu City has the vacant position: · (1)ADMINISTRATIVE OFFICER I - 1 SLOT · Salary Grade : 10 (Php 23,176.00) · ...
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administrative assistant ii
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Department of Social Welfare and Development (DSWD) Cebu City, Pilipinas Buong oras. There have been 0 applications for this position · . This job opening has been viewed 4340 times · Job DescriptionOne (1) Slot for Administrative Assistant II · Salary Grade: 8 (Php 19,744.00) · Status of Employment: :Contractual · Location/Office: Field Office VII · Program ...
Sr. Training - Cebu City, Pilipinas - RSD Human Resources Management Consultancy
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
Paglalarawan
The ManagerJob Requirements: