- 1st Line of Defense Risk Management - Take ownership on risk management and follow the appropriate procedures to assess and mitigate financial risk and non-financial risk while operating simple standardized business processes, in order to protect theorganization from undue risks. (Level 6)
- Budgeting - Develop and/or deliver budget plans with guidance from senior colleagues. (Level 7)
- Building Capability - Implement the formal development framework for a team, with guidance from senior colleagues. Provide informal coaching to others throughout the organization in area of expertise. (Level 7)
- Client & Customer Management (Internal) - Act as a business partner to important internal customers and manage relationships with them, while takingguidance from senior colleagues. (Level 7)
- Compliance - Highlight shortcomings in compliance processes, systems and procedures and suggest appropriateimprovements. Work is focused on an assigned unit or discipline. (Level 6)
- Financial Management and Control - Work within established systems to deliver prescribed outcomes for a designated area of financial control. (Level 6)
- Fraud Management - Develop and deliver specialized fraud prevention and monitoring activities for an area of operations in line withthe organization's fraud management policies and procedures to enable the prevention of fraud, and enable the initiation of loss mitigations and fraud investigations. (Level 7)
- Internal Communications - Develop and/or deliver a plan for significant aspects of internal communications with guidance from seniorcolleagues. (Level 7)
- Leadership and Direction - Communicate the actions needed to implement the function's strategy and business plan within the team;explain the relationship to the broader organization's mission, vision and values; motivate people to commit tothese and to doing extraordinary things to achieve local business goals. (Level 7)
- Needs Assessment - Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well asrelated issues. (Level 7)
- Operations Management - Oversee an operational area with guidance from senior colleagues. Could involve responsibility fordevelopment or delivery (or both). (Level 7)
- Performance Management - Manage and report on the performance of a substantial, diverse team; set appropriate performance objectivesfor direct reports or project / account team members and hold them accountable for achieving these; takeappropriate corrective action where necessary to ensure the achievement of team / personal objectives. (Levl 7)
- Policy Development & Implementation - Develop procedures and interprets and applies policy for area of expertise to achieve specified outputs, oradvise the wider business on application of policy, then monitor implementation of those procedures withinthe organization. (Level 7)
- Strategic Planning - Work within established strategic planning systems to achieve specific goals within area of responsibility. (Level 6)
BEHAVIORAL COMPETENCIES - Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Forexample, mentors others on how to build effective teams; takes actions to correct dysfunctional teams.Ensures that the team has the right mix of skills; leverages individual strengths effectively. (Level 5)
- Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, has a sophisticated grasp of business drivers, finds new ways to increase own contribution. Stays attuned to business and industry changes, ensures own activities remain aligned to key objectives. (Level 3)
- Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. For example, encouragescoworkers and external partners to work together as a team, and makes sure they get credit for doing so.Encourages people to share their honest views, responds in a non-defensive way when they do. (Level 5)
- Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply intocustomer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service. (Level 5)
- Decision Quality - Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions. (Level 5)
- Demonstrates Self-Awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths andweaknesses. For example, encourages others to build self-awareness; shares lessons from own development.Assumes responsibility for the effect personal behavior and style have on others. (Level 5)
- Drives Engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives.For example, understands people's motivations, engages them in the work, and builds a sense of energy toward common goals. Ensures that others can make decisions and take accountability. Celebrates progress. (Level 5)
- Drives Results - Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors.Provides assistance or encouragement to help others over obstacles. (Level 5)
- Ensures Accountability - Holds self and others accountable to meet commitments. For example, measures and tracks team's and ownperformance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures. (Level 5)
- Financial Acumen - Interprets and applies key financial indicators to make better business decisions. For example, provides richand rigorous forecasts of the financial implications of ideas and opportunities. Makes well-balanced decisions regarding expenditures that take into account multiple considerations. (Level 4)
- Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, modelshonesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions. (Level 5)
- Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solveproblems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations. (Level 5)
- Nimble Learning - Learns through experimentation when tackling new problems, using both successes and failures as learningfodder. For example, gives people opportunities to try new things; urges people to try new ways to find best solutions. Helps the team leverage the lessons from their successes and failures when facing new situations. (Level 5)
- Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.For example, encourages and rewards continuous improvement and quality outcomes. Equips others tohandle day-to-day tasks effectively on their own. Integrates systems to improve quality and service. (Level 5)
TECHNICAL COMPETENCIES - Action Planning - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations andrequirements. (Level 4)
- Compliance Management - Works without supervision and provides technical guidance when required on achieving full compliance withapplicable rules and regulations in management and/or operations. (Level 3)
- Costing and Budgeting - Uses comprehensive knowledge and skills to work independently on costing, budgeting and finance tasks whileproviding guidance and training to others. (Level 4)
- Data Collection and Analysis - Works independently and provides guidance and training to others on analyzing data trends for use in reportsto help guide decision making. (Level 4)
- Planning and Organizing - WUses comprehensive knowledge and skills to work independently while providing guidance and training toothers on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. (Level 4)
- Policy and procedures - Uses comprehensive knowledge and skills to work independently while providing guidance and training toothers on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. (Level 4)
- Policy and Regulation - Works independently and provides guidance and training to others while interpreting and applyingcomprehensive knowledge of laws, regulations and policies in area of expertise. (Level 4)
- Review and Reporting - Applies comprehensive knowledge and skills to work independently while providing guidance and training toothers on reviewing and creating relevant, lucid and effective reports. (Level 4)
- Verbal Communication - Applies comprehensive knowledge to act independently while providing guidance and training to others onusing clear and effective verbal communications skills to express ideas, request actions and formulate plans orpolicies. (Level 4)
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IT Delivery Manager
3 araw ang nakalipas
Metrobank Taguig, Philippines, Pilipinas Buong orasJob Summary · The Delivery Manager acts as the project manager for project activities within ITG scope. The Delivery Manager if applicable also acts as the facilitator for Agile development teams to ensure timely end-to-end project delivery. Directs development of the continuous ...
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Service Delivery Manager
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ApolloTech Software Inc Makati, Pilipinas Buong orasJOB SUMMARYIdentifies the client's needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost-ef ...
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Delivery Manager
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Atticus Advisory Solutions Inc Manila, PilipinasResponsibilities: · Ensure successful delivery of overall IT projects and services, meeting business objectives, quality standards, and timelines. · Lead and manage cross-functional teams, providing guidance, coaching and support. · Develop and maintain project schedules, monitor ...
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Delivery Manager
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Capgemini Metro Manila, PilipinasKey Responsibilities: · • Develop end to end delivery plan in conjunction with internal and external stakeholders (e.g. Temenos, SI vendor etc) and drive execution of the plan · Serve as the primary point of contact for all project stakeholders, including bank executives, depar ...
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KYC Delivery Manager
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ING Business Shared Services B.V. Taguig, Philippines, Pilipinas Buong orasDelivery Manager is a person identified to have the knowledge, skills, and experience in operations management. The primary objective/goal of the Delivery Manager is to oversee and ensure a consistent high service performance delivery of the KYC services to the stakeholders throu ...
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Technical Delivery Manager
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Willis Towers Watson Taguig, Manila, Pilipinas Buong orasAs a Technology Delivery Manager, you will serve as an integral part of a global team in ensuring that we are able to deliver technical solutions in a quality and efficient manner to clients in the US. · The Role · Board ManagementServe as the administrator of the sprint board. · ...
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Delivery Excellence Associate Manager
5 oras ang nakalipas
Neksjob Philippines Mandaluyong, Pilipinas Buong orasDelivery Excellence Associate ManagerLocation: Mandaluyong City RESPONSIBILITIES:- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.- Communicate ...
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SAP Delivery Manager
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Encora Technologies Pte Ltd Metro Manila / NCR, Pilipinas Buong orasEncora is on the look-out for Delivery Manager - SAP to join our Team. · Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial I ...
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Service Desk Manager Delivery
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Gratitude Philippines Taguig, Philippines, Pilipinas Buong orasJob Summary · The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge betwe ...
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Project Delivery Manager
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Umpisa Inc Philippines, Manila, Pilipinas Buong orasAt Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformatio ...
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HR Service Delivery Manager
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Neksjob Philippines Taguig, Pilipinas RemoteHR Service Delivery Manager Location: Location: Taguig Uptown Bonifacio Tower 3Shift Schedule: Morning ShiftRest Day: Weekends offRESPONSIBILITIES:Running and managing payroll service delivery for outsourced company In-depth understanding of Payroll processes supported by Company ...
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HR Service Delivery Manager
3 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas RemoteHR Service Delivery Manager Location: Location: Taguig Uptown Bonifacio Tower 3Shift Schedule: Morning ShiftRest Day: Weekends offWork Set up: Hybrid RESPONSIBILITIES:Running and managing payroll service delivery for outsourced company In-depth understanding of Payroll processes ...
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HR Service Delivery Manager
3 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasHR Service Delivery Manager Location: Location: Taguig Uptown Bonifacio Tower 3Shift Schedule: Morning ShiftRest Day: Weekends offRESPONSIBILITIES:Running and managing payroll service delivery for outsourced company In-depth understanding of Payroll processes supported by Company ...
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Service Delivery Manager
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Stagwell Philippines, Manila, Pilipinas Buong orasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world's most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Delivery / Process Excellence - Associate Manager
1 araw ang nakalipas
Manpower Core Group Inc. Mandaluyong, Pilipinas Buong orasKey SkillsProcess Excellence SkillsDelivery ExcellenceOperational Excellencecontinuous improvementBusiness TransformationJob title: Delivery Excellence Associate ManagerLocation: Mandaluyong CityWork set up: HybridRESPONSIBILITIES: · • Facilitate process improvement and assist bu ...
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Delivery / Process Excellence - Associate Manager
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Gratitude Philippines Mandaluyong, Pilipinas Buong orasESPONSIBILITIES: · • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment · • Build and deliver Operational/Delivery Excellence training and coach on business e ...
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HR Service Delivery Manager
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Neksjob Philippines Taguig, Pilipinas Buong orasHiring Position: HR Service Delivery ManagerLocation: Taguig Uptown Bonifacio Tower 3Work Setup: HybridShift Schedule: Morning ShiftRest Day: Weekends offSkills & Qualifications: HR Core / HR Operations / HR Outsourcing experience is a must.Global Payroll experience of more than ...
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Service Delivery Manager
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AMDOCS LTD Manila, Pilipinas Buong orasPrimary Skill : Project Management · Secondary Skill : Other · Other Skills : · Organizational Level 1 : · Amdocs Services · Organizational Level 2 : · Amdocs SmartOps · Manager : Davidson Caparas Domingo · Location: · Philippines - BGC (Amdocs Site) · Talent Acquisition ...
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Delivery / Process Excellence - Associate Manager - Mandaluyong
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Gratitude Philippines Mandaluyong, Pilipinas Buong orasRESPONSIBILITIES: · • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment · • Build and deliver Operational/Delivery Excellence training and coach on business ...
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Junior SAP Delivery Manager
3 araw ang nakalipas
Cambridge University Press & Assessment | Manila Manila, Philippines, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Junior SAP Delivery Manager to joi ...
Delivery Manager - Makati, Pilipinas - ING
Paglalarawan
Job Family Group:Know Your Customer
Job Family:Know Your Customer Operations
Job Purpose
Leads a team, sets the standards for their area and takes responsibility for developing, innovating and safeguarding knowledgein their area. Coordinates, delegates, creates and/or updates client files to global standards, collects and monitors all relevantdocuments concerning the identity of the customer, as well as gaining insight into their business, ownership structure andfinancial transactions to protect ING and its customers through the execution of client due diligence in accordance with INGstandards.
RESPONSIBILITIES
