Trabaho
>
Taguig

    Service Desk Manager Delivery - Taguig, Pilipinas - Gratitude Philippines

    Gratitude Philippines
    Gratitude Philippines Taguig, Pilipinas

    Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas

    Default job background
    Permanent
    Paglalarawan
    Job Summary


    • The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction. The SDM ensures the highest level of operational service delivery while maintaining the financial margins of the project.
    • These Terms of Reference apply for the role of Service Delivery Manager The role may be shared across engagements with similar project and skill requirements.

    Job Responsibilities:

    • Build a good relationship with key client staff.
    • Successful service delivery through SLA achievement and high CSAP/OSAP scores.
    • Monitor end-to-end performance of services
    • Communicate effectively around issues and opportunities.
    • Collaborate with senior management on client account management and growth.
    • Ensure operations teams are aware and prepared for changes.
    • Build service reports and sponsor service delivery meetings.
    • Pull in additional resources when needed such as SME teams or people for specific issues/opportunities.
    • Remove all obstacles to customer satisfaction and/or financial performance.
    • Communicate across organizational boundaries from all levels.
    • Looking out for client's and CGI's long-term interests
    • Run service improvements if service delivery is not meeting client expectations.
    • Work with the client and operations teams to proactively identify service improvement activities.
    • Be accountable for and contribute to the overall performance of the project delivery.
    • Follow best practices as defined in the CPMF.
    • Create and maintain the project's Financial Status Reporting with high quality.

    Other responsibilities include:

    • Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
    • Follow agreed escalation procedures.
    • Support requirements assigned by the Director or above

    Advise people, manager of planned/unplanned leaves, as below:
     Vacation leave – at least 14 days in advance of the planned leave date
     Sick leave - at least two (3) hours prior to the start of the shift. A member, when using sick leave, must notify his manager (or next higher-ranked manager) via a phone call to the manager's direct office line or mobile phone within the prescribed lead time.
     Notification process during critical days should be followed.


    • Maintain quality standards in accordance with agreed metrics.
    • Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
    • To submit necessary service delivery reports.
    • Provide support to multiple Clients as necessary
    • Ensure feedback is given to member or relevant people manager if potential issues are detected.
    • Ensure feedback is given to member or relevant people manager if process improvement measures can be implemented.
    • Ensure initiation of or attendance at planned meetings.
    • Ensure project and local team processes are implemented and followed.
  • Metrobank

    IT Delivery Manager

    Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas

    Metrobank Taguig, Pilipinas

    Job Summary · The Delivery Manager acts as the project manager for project activities within ITG scope. The Delivery Manager if applicable also acts as the facilitator for Agile development teams to ensure timely end-to-end project delivery. Directs development of the continuous ...

  • ING Business Shared Services B.V.

    KYC Delivery Manager

    Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas

    ING Business Shared Services B.V. Taguig, Pilipinas

    Delivery Manager is a person identified to have the knowledge, skills, and experience in operations management. The primary objective/goal of the Delivery Manager is to oversee and ensure a consistent high service performance delivery of the KYC services to the stakeholders throu ...

  • ING

    Delivery Manager

    Natagpuan sa: beBee S2 PH - 22 oras ang nakalipas

    ING Makati, Pilipinas Buong oras

    Job Family Group:Know Your Customer · Job Family:Know Your Customer Operations · Job Purpose · Leads a team, sets the standards for their area and takes responsibility for developing, innovating and safeguarding knowledgein their area. Coordinates, delegates, creates and/or updat ...

  • Neksjob Philippines

    HR Service Delivery Manager

    Natagpuan sa: Trabajos diarios PH C2 - 6 araw ang nakalipas

    Neksjob Philippines Taguig, Pilipinas

    Hiring Position: HR Service Delivery Manager · Location: Taguig Uptown Bonifacio Tower 3 · Work Setup: Hybrid · Shift Schedule: Morning Shift · Rest Day: Weekends off · Skills & Qualifications: · HR Core / HR Operations / HR Outsourcing experience is a must. · Global Payroll expe ...

  • ApolloTech Software Inc

    Service Delivery Manager

    Natagpuan sa: Talent PH A C2 - 2 oras ang nakalipas

    ApolloTech Software Inc Makati, Pilipinas Buong oras

    JOB SUMMARYIdentifies the client's needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost-ef ...

  • ApolloTech Software Inc

    Service Delivery Manager

    Natagpuan sa: Trabajos diarios PH C2 - 2 oras ang nakalipas

    ApolloTech Software Inc Makati, Pilipinas

    JOB SUMMARY · Identifies the client's needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost ...

  • Neksjob Philippines

    HR Service Delivery Manager

    Natagpuan sa: Talent PH A C2 - 6 araw ang nakalipas

    Neksjob Philippines Taguig, Pilipinas Permanent

    Hiring Position: HR Service Delivery ManagerLocation: Taguig Uptown Bonifacio Tower 3Work Setup: HybridShift Schedule: Morning ShiftRest Day: Weekends offSkills & Qualifications: HR Core / HR Operations / HR Outsourcing experience is a must.Global Payroll experience of more than ...

  • Neksjob Philippines

    Service Delivery Ops Lead Manager

    Natagpuan sa: Talent PH A C2 - 4 araw ang nakalipas

    Neksjob Philippines Taguig, Pilipinas Permanent

    Service Delivery Ops Lead ManagerPreferred Work Location: Taguig Uptown Bonifacio Tower 3Work on-site Weekends OFF / MidSHIFT Responsibilities: Lead the team responsible for various activities in RTR – Inter company; Bank reconciliations & month end related activities. Also provi ...

  • Neksjob Philippines

    Service Delivery Ops Lead Manager

    Natagpuan sa: Talent PH A C2 - 2 oras ang nakalipas

    Neksjob Philippines Taguig, Pilipinas Buong oras

    Service Delivery Ops Lead ManagerPreferred Work Location: Taguig Uptown Bonifacio Tower 3Work on-site Weekends OFF / MID SHIFTResponsibilities:Lead the team responsible for various activities in RTR – Intercompany; Bank reconciliations & month-end related activities. Also providi ...

  • Neksjob Philippines

    Human Resource Service Delivery Manager

    Natagpuan sa: Talent PH A C2 - 2 oras ang nakalipas

    Neksjob Philippines Taguig, Pilipinas Buong oras

    HR Service Delivery Manager Location: Location: Taguig Uptown Bonifacio Tower 3Shift Schedule: Morning ShiftRest Day: Weekends offQualifications:Experience Required in:HR Core or HR Operations OR HR Outsourcing experience is a must.Global Payroll experience of more than 12 years ...

  • Neksjob Philippines

    Human Resource Service Delivery Manager

    Natagpuan sa: Trabajos diarios PH C2 - 2 oras ang nakalipas

    Neksjob Philippines Taguig, Pilipinas

    HR Service Delivery Manager · Location: Location: Taguig Uptown Bonifacio Tower 3 · Shift Schedule: Morning Shift · Rest Day: Weekends off · Qualifications: · Experience Required in: · HR Core or HR Operations OR HR Outsourcing experience is a must. · Global Payroll experience o ...

  • Neksjob Philippines

    Service Delivery Ops Lead Manager

    Natagpuan sa: Trabajos diarios PH C2 - 2 oras ang nakalipas

    Neksjob Philippines Taguig, Pilipinas

    Service Delivery Ops Lead Manager · Preferred Work Location: Taguig Uptown Bonifacio Tower 3 · Work on-site Weekends OFF / MID SHIFT · Responsibilities: · Lead the team responsible for various activities in RTR – Intercompany; Bank reconciliations & month-end related activities. ...

  • Neksjob Philippines

    Service Delivery Ops Lead Manager

    Natagpuan sa: Talent PH A C2 - 1 araw ang nakalipas

    Neksjob Philippines Taguig, Pilipinas

    SKILL AND QUALIFICATIONS: · • Minimum of Graduate / Postgraduate in Accounts with relevant 8-9 years of experience (Bachelor's Degree in Accounting) Good communication and presentation skills. · • Understands US Accounting principles and procedures (Including FASB standards e.g. ...

  • Revtra Pro Inc.

    Senior Project Delivery Manager

    Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas

    Revtra Pro Inc. Makati, Pilipinas Permanent

    · • 5+ years overall experience in digital solution delivery and overall at least · 8 years of experience · • Experience/certification in Scrum or Scaled Agile · • Proven Client relationship experience with large complex customers · • Experience running medium to large-scale gl ...

  • Capgemini

    Delivery Manager

    Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas

    Capgemini Metro Manila, Pilipinas

    Key Responsibilities: · • Develop end to end delivery plan in conjunction with internal and external stakeholders (e.g. Temenos, SI vendor etc) and drive execution of the plan · Serve as the primary point of contact for all project stakeholders, including bank executives, depar ...

  • Neksjob Philippines

    Delivery Excellence Associate Manager

    Natagpuan sa: Trabajos diarios PH C2 - 2 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas

    Delivery Excellence Associate Manager · Location: Mandaluyong City · RESPONSIBILITIES: · - Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. · - ...

  • Neksjob Philippines

    Delivery Excellence Associate Manager

    Natagpuan sa: Talent PH A C2 - 2 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Permanent

    Delivery Excellence Associate ManagerLocation: Mandaluyong City RESPONSIBILITIES:- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.- Communicate ...

  • Atticus Advisory Solutions Inc

    Delivery Manager

    Natagpuan sa: Manatal GBL S2 T2 - 5 araw ang nakalipas

    Atticus Advisory Solutions Inc Manila, Pilipinas

    Responsibilities: · Ensure successful delivery of overall IT projects and services, meeting business objectives, quality standards, and timelines. · Lead and manage cross-functional teams, providing guidance, coaching and support. · Develop and maintain project schedules, monitor ...

  • Recruiter PH

    Service Delivery Hub Manager

    Natagpuan sa: Talent PH A C2 - 1 araw ang nakalipas

    Recruiter PH Eastwood, Quezon City, Pilipinas Permanent

    The Service Delivery Hub Lead plays a pivotal role in overseeing the hub's operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set ...

  • RecruiterPH

    Service Delivery Hub Manager

    Natagpuan sa: Trabajos diarios PH C2 - 1 araw ang nakalipas

    RecruiterPH Eastwood Quezon City, Pilipinas

    The Service Delivery Hub Lead plays a pivotal role in overseeing the hub's operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set ...