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Delivery Manager
6 araw ang nakalipas
ING Makati, Pilipinas Buong orasJob Family Group:Know Your Customer · Job Family:Know Your Customer Operations · Job Purpose · Leads a team, sets the standards for their area and takes responsibility for developing, innovating and safeguarding knowledgein their area. Coordinates, delegates, creates and/or updat ...
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IT Delivery Manager
2 araw ang nakalipas
Metrobank Taguig, Philippines, Pilipinas Buong orasJob Summary · The Delivery Manager acts as the project manager for project activities within ITG scope. The Delivery Manager if applicable also acts as the facilitator for Agile development teams to ensure timely end-to-end project delivery. Directs development of the continuous ...
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Delivery Manager
2 araw ang nakalipas
Atticus Advisory Solutions Inc Manila, PilipinasResponsibilities: · Ensure successful delivery of overall IT projects and services, meeting business objectives, quality standards, and timelines. · Lead and manage cross-functional teams, providing guidance, coaching and support. · Develop and maintain project schedules, monitor ...
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Delivery Manager
1 linggo ang nakalipas
Capgemini Metro Manila, PilipinasKey Responsibilities: · • Develop end to end delivery plan in conjunction with internal and external stakeholders (e.g. Temenos, SI vendor etc) and drive execution of the plan · Serve as the primary point of contact for all project stakeholders, including bank executives, depar ...
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KYC Delivery Manager
2 araw ang nakalipas
ING Business Shared Services B.V. Taguig, Philippines, Pilipinas Buong orasDelivery Manager is a person identified to have the knowledge, skills, and experience in operations management. The primary objective/goal of the Delivery Manager is to oversee and ensure a consistent high service performance delivery of the KYC services to the stakeholders throu ...
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Technical Delivery Manager
2 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasAs a Technology Delivery Manager, you will serve as an integral part of a global team in ensuring that we are able to deliver technical solutions in a quality and efficient manner to clients in the US. · The Role · Board ManagementServe as the administrator of the sprint board. · ...
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Delivery Excellence Associate Manager
1 linggo ang nakalipas
Neksjob Philippines Mandaluyong, Pilipinas Buong orasDelivery Excellence Associate ManagerLocation: Mandaluyong City RESPONSIBILITIES:- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.- Communicate ...
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Service Desk Manager Delivery
2 araw ang nakalipas
Gratitude Philippines Taguig, Philippines, Pilipinas Buong orasJob Summary · The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge betwe ...
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SAP Delivery Manager
2 araw ang nakalipas
Encora Technologies Pte Ltd Metro Manila / NCR, Pilipinas Buong orasEncora is on the look-out for Delivery Manager - SAP to join our Team. · Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial I ...
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HR Service Delivery Manager
2 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasHR Service Delivery Manager Location: Location: Taguig Uptown Bonifacio Tower 3Shift Schedule: Morning ShiftRest Day: Weekends offRESPONSIBILITIES:Running and managing payroll service delivery for outsourced company In-depth understanding of Payroll processes supported by Company ...
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Project Delivery Manager
2 araw ang nakalipas
Umpisa Inc Philippines, Manila, Pilipinas Buong orasAt Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformatio ...
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HR Service Delivery Manager
2 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas RemoteHR Service Delivery Manager Location: Location: Taguig Uptown Bonifacio Tower 3Shift Schedule: Morning ShiftRest Day: Weekends offRESPONSIBILITIES:Running and managing payroll service delivery for outsourced company In-depth understanding of Payroll processes supported by Company ...
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HR Service Delivery Manager
2 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas RemoteHR Service Delivery Manager Location: Location: Taguig Uptown Bonifacio Tower 3Shift Schedule: Morning ShiftRest Day: Weekends offWork Set up: Hybrid RESPONSIBILITIES:Running and managing payroll service delivery for outsourced company In-depth understanding of Payroll processes ...
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Delivery / Process Excellence - Associate Manager
5 araw ang nakalipas
Gratitude Philippines Mandaluyong, Pilipinas Buong orasESPONSIBILITIES: · • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment · • Build and deliver Operational/Delivery Excellence training and coach on business e ...
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Service Delivery Manager
2 araw ang nakalipas
Stagwell Philippines, Manila, Pilipinas Buong orasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world's most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Delivery / Process Excellence - Associate Manager
3 oras ang nakalipas
Manpower Core Group Inc. Mandaluyong, Pilipinas Buong orasKey SkillsProcess Excellence SkillsDelivery ExcellenceOperational Excellencecontinuous improvementBusiness TransformationJob title: Delivery Excellence Associate ManagerLocation: Mandaluyong CityWork set up: HybridRESPONSIBILITIES: · • Facilitate process improvement and assist bu ...
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HR Service Delivery Manager
2 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasHiring Position: HR Service Delivery ManagerLocation: Taguig Uptown Bonifacio Tower 3Work Setup: HybridShift Schedule: Morning ShiftRest Day: Weekends offSkills & Qualifications: HR Core / HR Operations / HR Outsourcing experience is a must.Global Payroll experience of more than ...
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Service Delivery Manager
6 araw ang nakalipas
AMDOCS LTD Manila, Pilipinas Buong orasPrimary Skill : Project Management · Secondary Skill : Other · Other Skills : · Organizational Level 1 : · Amdocs Services · Organizational Level 2 : · Amdocs SmartOps · Manager : Davidson Caparas Domingo · Location: · Philippines - BGC (Amdocs Site) · Talent Acquisition ...
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Delivery / Process Excellence - Associate Manager - Mandaluyong
5 araw ang nakalipas
Gratitude Philippines Mandaluyong, Pilipinas Buong orasRESPONSIBILITIES: · • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment · • Build and deliver Operational/Delivery Excellence training and coach on business ...
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Human Resource Service Delivery Manager
4 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasHR Service Delivery Manager Location: Location: Taguig Uptown Bonifacio Tower 3Shift Schedule: Morning ShiftRest Day: Weekends offQualifications:Experience Required in:HR Core or HR Operations OR HR Outsourcing experience is a must.Global Payroll experience of more than 12 years ...
Service Delivery Manager - Makati, Pilipinas - ApolloTech Software Inc
Paglalarawan
JOB SUMMARYIdentifies the client's needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA).
The main focus is to establish processes to provide consistently high levels of customer service in a cost-effective mannerRESPONSIBILITIES1. Establish and refine delivery processes2. Oversee employees in different stages of the delivery process.3.Holds all service departments and employees within the team accountable for carrying out the required processes and tasks and provide excellent customer service.4.
Assess customer feedback and improve procedures accordingly to ensure that excellent customer service is always provided.5. Reduce costs without affecting the overall customer experience.6. Support the Senior Management Team in carrying out initiatives to improve customer experience.7. Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.8. Drive internal service review meetings covering performance, service improvements, quality and processes.9. Encourage team members, including communicating team goals and identifying areas for new training or skill checks.10. Communicate and ensure that deadlines and project completion goals are met based on Service Level Agreement/s11. Conduct team meetings to update members on best practices and continuing expectations.