- Handle incoming phone calls using WhatsApp, assisting users with inquiries, concerns, and support needs.
- Utilize our in-house ticketing system to log and track user issues, ensuring efficient problem resolution.
- Demonstrate a deep understanding of our services and offerings to provide accurate and helpful assistance.
- Empathetically interact with users, identifying their emotions and concerns, and responding in a caring and compassionate manner.
- Collaborate with the team to resolve complex user issues or escalate them as needed.
- Maintain accurate and detailed records of customer interactions and support requests.
- 1-3 years of prior customer support experience, with a demonstrated ability to handle a variety of customer inquiries.
- Exceptional command of the English language, both written and spoken.
- Strong empathy and interpersonal skills, with the ability to identify and address user emotions effectively.
- Proficiency in using WhatsApp for business communication.
- Excellent problem-solving skills and a proactive approach to customer support.
- Familiarity with ticketing systems or customer service software is a plus.
- A genuine passion for helping and supporting customers.
- Amenable w/ up to 20,000 package and other benefits under morning schedule
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Client Service Specialist
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CPI Outsourcing Pasig City, Pilipinas Buong orasJOB DESCRIPTION: Responsible for the end-to-end payroll and/or timekeeping process of assigned account/s.SPECIFICATIONS: · • Graduate of any business-related or IT-related course · • Must have basic to advance knowledge in MS Excel · • Must have basic to advance knowledge in SQL ...
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Customer Service Specialist
2 araw ang nakalipas
Gratitude Philippines Pasig City, Pilipinas Buong orasCompleted at least 1 year in college-Airline experience of at least 6 months-Required to have experience using GDS or reservations and ticketing tools. (Web-based tools or the website of the account is not considered).-Customer Service Experience of at least 1 year (including the ...
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Customer Service Operations Specialist
4 araw ang nakalipas
KDCI Pasig City, Pilipinas Buong orasJob Summary:KDCI Outsourcing is seeking a dynamic and detail-oriented Customer Service Operations Specialist to join our team. The ideal candidate will be responsible for overseeing and optimizing customer service operations to ensure exceptional customer experiences. You will co ...
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Policy Services Specialist
1 linggo ang nakalipas
AXA Group MAKATI CITY, Pilipinas Buong orasPolicy Management Specialist · Ensures on-time and accurate processing of after sales transactions within the agreed service standards and turn around time · • Document/ update process manuals or other internal guidelines for review and approval of immediate manager · • Performs ...
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Customer Service Specialist
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Abbott Taguig, Philippines, Pilipinas Buong orasPoint-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. · Global Bus ...
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IT Service Desk Specialist
4 araw ang nakalipas
Home Credit Philippines Philippines, Quezon City, Pilipinas Buong orasWhat You Will Do · Act as a central point of contact for phone calls, emails, chats, and self-service tickets from Home Credit employees regarding IT issues and queries. · Provide initial assessment, categorization, and prioritization for reported issues and resolve them when app ...
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Customer Service Specialists
3 araw ang nakalipas
Neksjob Quezon City, Pilipinas Buong orasDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Perks:HMO on Day 1 plus 1 ...
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Up to 22k as Customer Service Specialists
19 oras ang nakalipas
Neksjob Pasig City, Pilipinas Buong orasDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:With 11 mon ...
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Treasury Services Specialist
4 araw ang nakalipas
Hedcor Group Taguig, Philippines, Pilipinas Buong orasWill be responsible for acting as the custodian of the company funds; prepares checks in payment to suppliers; collects and deposits receivables from customers and does various related clerical and other accounting tasks in support to company's strategic objectives. · Receives co ...
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Service Desk Specialist
1 linggo ang nakalipas
Spiceblue Taguig, Pilipinas Buong orasCompany Overview · IT Solutions company located in Taguig. Our mission is to redefine how users interact with digital applications by creating aesthetically pleasing and visually appealing interfaces. We prioritize user goals and utilize our effective design process to ensure use ...
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Loan Servicing Specialist
4 araw ang nakalipas
GBSS (Galilee Business Support Services) Taguig, Philippines, Pilipinas Buong orasSummary: · The purpose of the role is to service a portfolio of existing home loan customers with everyday queries and requests for their home loans whilst providing 'best in class' service. · Detailed Job Description: · Answering incoming calls and responding to e-mail inquiri ...
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Service Desk Specialist
3 araw ang nakalipas
Collabera Digital Taguig, Pilipinas Buong orasAt least 1 year of experience in MacOS troubleshooting and configurationWilling to do overtimeFamiliar in iOS code is a plusWill be deployed in our business partners ...
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Customer Service Specialist
3 araw ang nakalipas
RecruiterPH Taguig, Pilipinas Buong orasJob DescriptionResponsibilities: · • Interacts with customers via telephone, email, online chat, or in person to provide support. · • Ensures that appropriate actions are taken to resolve customers problems and concerns. · • Maintains customer accounts and records of customer int ...
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Technical Services Specialist
2 linggo ang nakalipas
Abbott Laboratories Taguig City, Pilipinas OTHERAPAC Technical Support is one of several Technical Support Groups that has been strategically placed around the globe. APAC deals with complaints and enquiries on product distributed by Abbott ARDx in the Asia Pacific Region. The role provides first line technical support to end ...
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Customer Service Specialist
2 linggo ang nakalipas
Yara International Taguig, PilipinasAbout the Unit · Our purpose · Our founders faced and overcame the greatest food challenge of their time. With collaboration and curiosity, they helped save the lives of millions. Since then, we have continuously developed solutions that improve and increase global food productio ...
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Customer Service Specialist
4 araw ang nakalipas
JTI (Japan Tobacco International) Manila, Philippines, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
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People Services Specialist
4 araw ang nakalipas
zendesk Philippines, Manila, Pilipinas Buong orasJob Description · Who we're looking for · Love helping people build better relationships and passionate about delivering excellent service and believe that there's a better way to scale and grow a business We have just the role for you Zendesk is looking for a People Services Spe ...
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Service Request Fulfilment Specialist
1 linggo ang nakalipas
Collabera Digital Taguig, PilipinasSummary · The Request Fulfilment Specialist reports to and supports the Service Operations Manager with responsibility for managing records, tracking action items, and providing process-related reports. The Request Fulfilment Specialist works closely with the Service Operations t ...
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Loan Servicing Specialist III
1 linggo ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in the team. · As a Loan Servicing Specialist III within the Centralized Money Movement team, you w ...
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NAS WFN Payroll Service Support Specialist
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ADP Makati City, Pilipinas Not SpecifiedNAS HCM Service Support Specialist · National Account Services - Philippines · HCM Service is a global organization within National Accounts Services (NAS) that is comprised of highly technical associates with deep domain expertise that support the NAS client base across HCM Serv ...
Customer Service Specialist - Philippines, Pasig City, Pilipinas - Eastvantage Business Solutions Inc.
Paglalarawan
About the role:We are seeking passionate and empathetic Customer Service Representatives (CSRs) to join our team, a groundbreaking job portal platform that directly connects jobseekers to hirers in the part-time and full-time job market. As a CSR, you will play a pivotal role in delivering top-notch support to our users. You will answer phone calls using WhatsApp, addressing a range of inquiries while utilizing our in-house ticketing system. If you are a compassionate, English-proficient individual with 1-3 years of customer support experience, we encourage you to apply for this role.
Key Responsibilities:
Qualifications: